Amanda McLeod
BRISBANE
Summary
Experienced in operations management, focusing on optimizing service delivery and enhancing guest experiences through effective team collaboration. Led bar and bistro staff to ensure adherence to quality standards while improving overall service efficiency. Developed innovative menu offerings that contributed to increased customer satisfaction during events, demonstrating a commitment to guest engagement.
On hand operations of accommodation across fields to ensure high standards of expectations.
Overview
24
24
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Functions, Bar and bistro Manager
Centenary Golf Club
Riverhills
05.2024 - 08.2026
- Led operations for functions, optimizing service delivery and enhancing guest experiences through effective team collaboration.
- Managed bar and bistro staff, ensuring adherence to quality standards and improving overall service efficiency.
- Developed and implemented innovative menu offerings that increased customer satisfaction and engagement during events.
Motel Manager
Caloundra Inn Motel
Caloundra
06.2024 - 12.2024
- Oversaw daily operations, ensuring optimal guest satisfaction and efficient service delivery across all departments.
- Developed and implemented staff training programs, enhancing team performance and customer service standards.
- Managed financial budgets and forecasts, optimizing operational costs while maintaining service quality and revenue growth.
Wedding Venue Manager/Owner/Operator
House of Laurels
Maleny
02.2003 - 11.2020
- Developed and implemented comprehensive operational plans for events, enhancing guest experience and operational efficiency.
- Managed vendor relationships, ensuring timely delivery of services and products aligned with event requirements.
- Supervised staff training programs, improving team performance and service quality at events and functions.
Education
Bachelor of Arts - Interior Architecture
Griffith University
Brisbane , QLD 02.1993 - 11.1997
Skills
- Event planning
- Guest satisfaction
- Team management
- Vendor management
Certification
- RSA certified
- First Aid certification
- Barista certificate
Timeline
Motel Manager
Caloundra Inn Motel
06.2024 - 12.2024
Functions, Bar and bistro Manager
Centenary Golf Club
05.2024 - 08.2026
Wedding Venue Manager/Owner/Operator
House of Laurels
02.2003 - 11.2020
Bachelor of Arts - Interior Architecture
Griffith University
02.1993 - 11.1997