Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Australian Rural Fire Brigade
Additional Information
Timeline
Generic

lachlan rhodes

Correctional officer
Ulmarra,New South Wales

Summary

Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.

Innovative Salesperson with extensive experience maximizing revenue through suggestive selling.


Overview

8
8
years of professional experience
1
1
Certification

Work History

Correctional Case Officer

Serco
05.2022 - Current
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Work with current offenders preparing them to rejoin our community
  • Delegating existing staff and teaching new staff about daily work as a correctional officer

Coles Express

Salesperson
11.2020 - 04.2022
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Participated in team-building activities to enhance working relationships.
  • Served customers and followed outlined steps of service.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Resolved problems, improved operations and provided exceptional service.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Exceeded goals through effective task prioritization and great work ethic.

Salesperson

Coles Express
04.2019 - 11.2020
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
  • Educated customers on promotions to enhance sales.
  • Worked to build relationships with customers and built potential for additional sales.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Managed customer from initial contact to closing with efficiency and attention to detail, which helped build loyalty and partnerships.

Bar Maneger

Elope Wit H A Twist
01.2017 - 01.2018
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Increased customer satisfaction by resolving catering issues.
  • Developed team communications and information for Wedding meetings.

Cook's Assistant

Redeye Cafe
07.2016 - 09.2016
  • Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
  • Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Prepared and expedited food orders to support waitstaff and other team members.

Salesman

Leadingeye Corp
01.2016 - 03.2016
  • Upheld high standards of customer service by promoting and upselling new products and services.
  • Exceeded targets by building, directing and motivating high-performing sales team.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.

Education

University Cirtificate - Workforce Essentials

Charles Sturt University
Sydney
08.2018

High School Diploma -

Hunter River High
Raymond Terrace
11.2012

Skills

  • Cross-selling products and services
  • Cash register operation
  • Account management
  • Negotiation
  • Correctional Facility Procedures
  • Correctional Center Operations
  • Correctional Program Resources
  • Correctional Facility Procedures Knowledge
  • Case Confidentiality
  • Case Notes

Accomplishments

    Worked with Clarence Town Fire Brigade. Was part of the Karuha fires in 2017 and the Kurri Kurri fires.

    Assisted Police in a multiple car accident and fires within the dungog shire.

Certification

Microsoft Certificate

Certificate III in Correctional Practice

Australian Rural Fire Brigade

A member of the RFS, Was part of the Karuha fires in 2017 and the following Kurri Kurri fires.

Assisted police in multiple car accidents and deliberate fires.

Learned how to work as a team and with chain of command.

Currently with the ULAMRRA RSF brigade

Additional Information

Microsoft Certificate (Obtained while doing a cert 3 in IT software)

Electrician Certificate (Obtained with MIGAS, Which resulted in a 2 week trial with Roadhound at Cardiff)

Leadership and Management Deploma course with Careers Australia (They company went bankrupt resulting in a failure of the course)

Timeline

Correctional Case Officer

Serco
05.2022 - Current

Coles Express

Salesperson
11.2020 - 04.2022

Salesperson

Coles Express
04.2019 - 11.2020

Bar Maneger

Elope Wit H A Twist
01.2017 - 01.2018

Cook's Assistant

Redeye Cafe
07.2016 - 09.2016

Salesman

Leadingeye Corp
01.2016 - 03.2016

University Cirtificate - Workforce Essentials

Charles Sturt University

High School Diploma -

Hunter River High

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