Ana Lavulo
Ashcroft, NSW
Summary
I am a versatile, dedicated and active support operator skilled mainly in technology, but also offering a background in retail, hospitality and animal care. I am currently seeking a career change to aid in personal growth and deliver services to the community, and am motivated to deliver a positive impact by supporting those in need.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Help Desk Technician
Fujitsu Australia
08.2024 - Current
- Providing level 1 and 2 remote support for desktops, printers, and other computer-related devices
- Daily maintenance of ICT assets including but not limited to: desktops, monitors, peripherals, laptops and network devices
- Installing and removing network equipment from multiple sites
- Installing and removal of printers, configuring printers both onsite and remotely following standard operating procedures
- Liaising with customers and users to resolve ICT issues that arise
- Assisting team lead and team members in meeting company SLA's
- Installation and provisioning of software onto user end devices
- Troubleshooting and diagnosing issues that arise within the ICT environment
- Handling customer queries and/or complaints and escalating to the relevant personnel
- Maintaining the inventory of ICT equipment held at multiple sites
Communications Operator
RAN, Defence Force AU
05.2018 - 07.2024
- Managed and maintained network security systems
- Repaired laptop and desktop components such as hard drives, RAMs, motherboards
- Trained colleagues and users on basic usage of issued ICT devices such as laptops, computers and tablets
Hospitality Worker
Queens Club Ltd
08.2014 - 04.2018
- Greeted customers as they entered premises and assisted when needed
- Computed bills, collect payments, and issued change and receipts for guests
- Contacted housekeeping or maintenance staff when guests reported problems
- Issued room keys and delivered instructions to guests
- Assisted with the preparation of food, such as salads, appetizers and desserts
- Made and confirmed reservations
- Stocked refrigerators, shelves and other areas with necessary items on a regular basis
- Assisted with cleaning and general maintenance of club
Team member
Kmart
05.2009 - 12.2009
- Performed opening and closing duties, including store cleaning and restocking
- Corrected order and product mistakes by assisting customers with returns and refunds
- Stocked shelves according as directed
- Communicated effectively with customers, supervisors, and team members
Education
Diploma in Information Tech -
NZSE
10.2011
High School Diploma - undefined
Beverly Hills Girls' High
12.2009
Skills
- Communication and delivering support
- Problem-solving and conflict resolution
- Ability to work under pressure in a range of different environments
- Adaptability to ever-changing environments
- Leadership and prioritisation of tasks
- Empathy and willingness to learn new skills for professional and personal development
Certification
- ITIL V4
- Test and Tag NSW
- Open Cabler registration
- RSA/RCG
- High Risk Work Licence
- CCNA
- MS102
- CompTIA +
- Azure 900
Timeline
Help Desk Technician
Fujitsu Australia
08.2024 - Current
Communications Operator
RAN, Defence Force AU
05.2018 - 07.2024
Hospitality Worker
Queens Club Ltd
08.2014 - 04.2018
Team member
Kmart
05.2009 - 12.2009
High School Diploma - undefined
Beverly Hills Girls' High
- ITIL V4
- Test and Tag NSW
- Open Cabler registration
- RSA/RCG
- High Risk Work Licence
- CCNA
- MS102
- CompTIA +
- Azure 900
Diploma in Information Tech -
NZSE
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