ANNELISE PATCH
Charlestown,Australia
Summary
Compassionate and patient with strong communication and organizational skills. Deep understanding of child welfare and family dynamics. Experience in managing complex behaviors enhances ability to excel in this role. Proficient in accurately managing and documenting supervised visitations, enabling effective utilization of skills in this position.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Supervised Contact Worker
Family Ties Contact Services
11.2024 - Current
- This role involves the supervision of family contact time
- I support children and their parents or carers, ensuring the visits are safe, supportive and focused on the well-being of the child
- I assist in initiating and maintaining engaging activities during the visit
- I coordinate safe transfers, ensuring conflict-free transitions during child-parent exchanges
- I provide administrative support, including maintaining accurate case notes and records of the visits
NDIS Disability and Mental Health Support Worker
Sunflower Disability Services
06.2024 - Current
- My position in both of these roles is supporting a wide range of participants, with varying degrees of disability and/or mental health conditions
- Assisting with Daily Living, including personal care, meal preparation, and household chores, promoting independence
- Provide Emotional and Social Support in the way of companionship, encouragement, and social interaction, which helps participants build and maintain relationships, and promotes mental and emotional well-being
- I support participants in accessing healthcare, education, and community resources, ensuring they are able to participate fully in society and achieve their goals
- This role requires accurate and detailed reporting, liaising with Case Workers and other health professionals
- Completion of all mandatory training modules
NDIS Disability and Mental Health Support Worker
Hire Up
01.2017 - Current
- My position in both of these roles is supporting a wide range of participants, with varying degrees of disability and/or mental health conditions
- Assisting with Daily Living, including personal care, meal preparation, and household chores, promoting independence
- Provide Emotional and Social Support in the way of companionship, encouragement, and social interaction, which helps participants build and maintain relationships, and promotes mental and emotional well-being
- I support participants in accessing healthcare, education, and community resources, ensuring they are able to participate fully in society and achieve their goals
- This role requires accurate and detailed reporting, liaising with Case Workers and other health professionals
- Completion of all mandatory training modules
Gallery Assistant & Framing Consultant
The Mitch Revs Gallery
10.2023 - 05.2024
- Customer service and Sales based role
- Technical duties involving measuring/ ordering and construction of timber picture frames
- Use of computer-based imaging and printing software
Aged Care Support Worker
Novacare
01.2022 - 12.2023
Online Department
Woolworths
01.2019 - 12.2023
- Efficiently pick and pack customer orders with accuracy and speed, ensuring high-quality selections and complete orders
- Provide excellent customer support through product knowledge and assistance
- Manage shift operations as a casual team supervisor, ensuring effective time management
- Uphold Woolworths' core values by following procedures, adhering to health and safety protocols, and assisting with overtime as needed
Vet Nurse
Cooks Hill Vet Clinic
01.2015 - 12.2018
- Patient Care was the main duty in this role, which included administering of medications, monitoring vital signs and assisting with recovery or post-surgery treatment
- I learnt how to perform diagnostic tests, such as taking X-rays, collecting samples, and assisting the veterinarian in diagnosing and treating illnesses or injuries
- Cleaning, sterilisation and theatre duties included the sterilisation of surgical instruments, preparing the operating theatre, assisting with surgeries, and maintaining a sterile environment throughout procedures, to minimise the risks of infection
- General cleaning and organisation were imperative for a smooth-running clinic
- Communication and administration skills were enhanced in this position due to communication with pet owners regarding their animal’s health, managing appointments, records and inventory
Manager/ Barista, Retail Assistant
Daily Ritual Tea Coffee & Chocolates
01.2006 - 12.2013
- Managing a small business
- Ordering of stock, verifying orders on arrival, processing goods through to retail stage
- Liaising with large freight companies
- Quotes and Invoicing
- Use of Microsoft Word, Outlook and Excel
- Dealing with customers, answering questions and queries or complaints, always ensuring the highest quality customer service
- Maintaining a clean work environment
Education
BACHELOR OF NURSING -
UNIVERSITY OF NEWCASTLE
01.2020
CERT 4 VETERINARY NURSING -
TAFE NSW
01.2016
BACHELOR OF FINE ARTS -
UNIVERSITY OF NEWCASTLE
01.2014
HIGHER SCHOOL CERTIFICATE -
ARMIDALE HIGH SCHOOL
01.2009
Skills
- Customer service
- Problem-solving
- Attention to detail
- Individualized service plans
- De-escalation techniques
- Task prioritization
- Workplace safety
Hobbies and Interests
- Drawing, painting and pottery
- E-MTB riding
- Having a coffee at the beach
- Home renovation and interior design
- International travelling and culture
Certification
• Current First Aid Certificate
• Police check/ WWCC/NDIS screening check
• Completion of NDIS Worker Orientation Module and all 8 mandatory training modules
• Covid19 Vaccinated + Boosted / Influenza
• Valid driver’s license and insured vehicle
Timeline
Supervised Contact Worker
Family Ties Contact Services
11.2024 - Current
NDIS Disability and Mental Health Support Worker
Sunflower Disability Services
06.2024 - Current
Gallery Assistant & Framing Consultant
The Mitch Revs Gallery
10.2023 - 05.2024
Aged Care Support Worker
Novacare
01.2022 - 12.2023
Online Department
Woolworths
01.2019 - 12.2023
NDIS Disability and Mental Health Support Worker
Hire Up
01.2017 - Current
Vet Nurse
Cooks Hill Vet Clinic
01.2015 - 12.2018
Manager/ Barista, Retail Assistant
Daily Ritual Tea Coffee & Chocolates
01.2006 - 12.2013
CERT 4 VETERINARY NURSING -
TAFE NSW
HIGHER SCHOOL CERTIFICATE -
ARMIDALE HIGH SCHOOL
BACHELOR OF NURSING -
UNIVERSITY OF NEWCASTLE
BACHELOR OF FINE ARTS -
UNIVERSITY OF NEWCASTLE
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