Anupam Khanal
Karawara
Summary
I am a highly motivated and dedicated individual with a strong commitment to continuous learning and development. I approach every task with confidence, professionalism, and a proactive mindset, always striving for excellence. I have a proven ability to quickly grasp and apply new concepts, coupled with strong problem-solving skills that enable me to handle challenges efficiently. Whether working independently or as part of a team, I demonstrate integrity, strong coordination, and a results-driven approach to contribute to collective success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Disability Support Worker
Advance Care Agency
Sydney
09.2023 - 02.2025
- Maintained organized filing system for client records, providing complete documentation of all interactions.
- Facilitated communication between nonverbal individuals using sign language or other methods.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Assisted in developing self-care skills such as personal hygiene practices.
- Monitored and evaluated client progress compared to measurable treatment and care plan goals.
- Administered medication to patients according to strict schedules.
- Coordinated patient care plans with doctors and registered nurses and communicated treatment steps to patients.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Helped patients move in and out of beds, baths and wheelchairs by following safe lifting techniques.
- Monitored client progress and reported any changes in behavior or health conditions to supervisor.
- Tracked patient or client care and followed through to provide service effectiveness.
- Managed challenging behaviors through positive reinforcement techniques.
- Maintained records of services provided, client progress, and goals achieved.
Support Worker(Community Service)
Support Foundation
Sydney
02.2023 - 09.2023
- Maintained accurate records of client progress using computer systems or paper files in line with data protection regulations.
- Implemented and formulated tailored treatment plans with needs evaluation and patient psychosocial functioning.
- Reported any incidents or accidents in accordance with company policy and procedure.
- Delivered one-to-one sessions focused on developing communication skills, problem solving techniques, self-confidence building.
- Conducted regular safety checks and risk assessments to ensure a secure environment for clients.
- Accompanied clients to medical appointments and assisted them with their daily needs.
- Assisted clients with daily living activities, such as personal hygiene and meal preparation.
- Tracked client behaviors, daily activities, new skills, and notable incidents for documentation purposes.
- Managed challenging behaviour from clients in a calm manner by utilising de-escalation techniques.
- Assisted clients with personal care, such as showering and dressing.
Retail Sales Assistant
Mayalu Furniture and Home Appliances
Rockdale
01.2022 - 02.2023
- Greeted customers to determine wants or needs.
- Managed inventory levels on the sales floor, ensuring optimal stock availability.
- Assisted in setting up displays for promotional items.
- Employed strong relationship-building skills and consistent follow-through in every aspect of work to improve customer satisfaction.
- Answered customer inquiries regarding product features, pricing, and availability.
- Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
- Handled customer feedback, implementing suggestions to improve the shopping experience.
- Participated in staff meetings and training sessions to improve product knowledge and sales techniques.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Assessed customer product needs and interests in order to best recommend suitable items.
- Computed purchases and received and processed cash or credit payment.
- Offered gift wrapping services during holiday seasons, enhancing customer satisfaction.
- Handled returns and exchanges according to company policies.
- Conducted regular stock checks, reporting discrepancies and ordering stock replenishments as needed.
- Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
Bakers Assistant
Nonnas Bake House
Sydney
02.2018 - 01.2022
- Ensured that all food safety regulations were followed correctly.
- Observed color of baked products to adjust oven temperatures, humidity or conveyor speeds.
- Organized raw ingredients and supplies in storage areas, moving, and sorting large bags of flour and sugar, containers of cooking oil and other ingredients.
- Cleaned baking equipment, utensils, and work areas daily.
- Combined ingredients by hand and with electric mixing equipment.
- Baked fresh bread and pastries for cafes and restaurants.
- Measured ingredients accurately to ensure quality products.
- Monitored color of baking items to raise or lower temperature or remove from oven.
- Inspected all bakery products and removed any found to possess defects.
- Operated ovens to bake bread, cakes, and other pastries.
- Labeled containers with product information including date prepared.
- Communicated effectively with team members to ensure efficient workflow.
- Placed finished products onto cooling racks after baking.
- Assisted professionals in identifying fresh items running low, preparing dough, and ingredients for fresh batches.
- Washed preparation utensils, tools and machinery by hand and using industrial dishwasher, segregating used utensils from clean to prevent cross-contamination.
- Provided excellent customer service when taking orders at the counter.
Removalist/Driver
RK Removal and Pest Control
Nsw
08.2017 - 02.2018
- Logged deliveries, drop-off times and special conditions in company system.
- Managed time efficiently when making multiple stops along designated routes.
- Assisted with loading and unloading freight when necessary.
- Kept accurate records of deliveries and customer signatures.
- Collected payments for goods delivered or unloaded.
- Enhanced customer satisfaction by providing courteous and professional service.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Interacted with customers pleasantly to meet needs and drive satisfaction.
Education
Bachelor's degree - Information Technology
Melbourne Institute of Technology
Sydney, NSW11.2021
Skills
- Customer service
- Active listening
- Microsoft Word
- Interpersonal Skills
- Adaptability
- Microsoft Excel
- Microsoft Office
- Communication skills
- Microsoft Outlook
- Research
- Microsoft Powerpoint
- Computer skills
- Presentation Skills
- Critical thinking
- Client assessment
- Medication administration
- Progress monitoring
- Care plan coordination
- Communication techniques
- Record keeping
Certification
- NDIS Worker Orientation Module
- Driver Licence
- Cert III in Aging and Disability
Languages
- English, Fluent
- Nepali, Native
- Hindi, Fluent
Personal Information
Willing To Relocate: Anywhere
Timeline
Disability Support Worker
Advance Care Agency
09.2023 - 02.2025
Support Worker(Community Service)
Support Foundation
02.2023 - 09.2023
Retail Sales Assistant
Mayalu Furniture and Home Appliances
01.2022 - 02.2023
Bakers Assistant
Nonnas Bake House
02.2018 - 01.2022
Removalist/Driver
RK Removal and Pest Control
08.2017 - 02.2018
Bachelor's degree - Information Technology
Melbourne Institute of Technology