April McMurdo
Sydney Southwest Private Hospital
NSW
11
years of professional experience
Accomplished Administration Officer and 2IC Front Office Manager with a proven track record in database management and relationship building. Expertise in streamlining office operations, enhancing administrative support, and optimizing patient scheduling efficiency. Demonstrated success in training staff and managing high-volume patient admissions illustrates exceptional organizational and interpersonal skills, these strong organizational and multitasking abilities support executive teams while implementing best practices in administrative services to boost productivity and operational efficiency.
Work History
Administration Officer
8 Years 5 Months- Acting 2IC front office manager in the absence of front office manager.
- Maintained personnel records and updated internal databases to support document management.
- Performed wide-ranging administrative, financial and service-related functions.
- Conversed with private health insurance and third party insurance companies to confirm eligibility for patient operations.
- Trained and supervised new employees on office policies and procedures.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Managed files and records for patients and adhered to safety procedures to prevent breaches and data misuse.
- Admitted a high volume of patients for surgery on front reception, verifying details, obtaining signatures, processing claims and receipting payments.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Opened and properly distributed incoming mail to internal departments.
- Aided colleagues and patients through regular communication and assistance.
- Managed daily administrative operations to ensure efficient workflow and support hospital functions.
- Developed and implemented process improvements enhancing patient service delivery and administrative accuracy.
Receptionist
3 Months- Communicated professionally with clients, colleagues and legal partnership verbally and in writing.
- Produced and filed various legal documents and electronically preserved updated case record system.
- Completed data entry of legal documents into electronic filing systems.
- Kept reception area clean and neat to give visitors positive first impression.
- Transcribed information from typed or handwritten notes, shorthand or dictation and confirmed accuracy and correct formatting of documents.
- Developed and maintained positive relationships with clients and colleagues.
Delicatessen Assistant
11 Months- Listened carefully to customer instructions and prepared orders, including event catering and party trays.
- Delivered exemplary customer service to the public, even in peak business periods to promote retention.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
Hair Salon Assistant
11 Months- Offered exceptional service and support to walk-in and scheduled customers.
- Supported reception desk, answered telephone calls to provide information, schedule new appointments and collecting payments.
- Helped prepare clients for hair service.
Education
Higher School Certificate
Certificate II in Business
Certificate II in Retail - Retail
Certificate III in Tourism - Tourism
Certificate II in Hairdressing - Hairdressing
Skills
Database Management
Relationship Building
Multitasking Abilities
Insurance Claims
Organizational skills
Payment Collection
Office Administration
Paperwork Preparation/Coordination
Patient Scheduling
Telephone Etiquette
Front Desk Operations
Report generation
Timeline
Administration Officer
Sydney Southwest Private Hospital
02.2018 - CurrentRead More
Receptionist
Stacks Goudkamp
10.2017 - 01.2018Read More
Delicatessen Assistant
IGA Supermarket
09.2016 - 08.2017Read More
Hair Salon Assistant
RojoPelli
05.2015 - 04.2016Read More
TAFE NSW
Certificate II in Business
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Picton High School
Higher School Certificate
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TAFE NSW
Certificate II in Retail from Retail
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TAFE NSW
Certificate III in Tourism from Tourism
Read More
TAFE NSW
Certificate II in Hairdressing from Hairdressing
Read More