Ashlea Carter
Brisbane,Queensland
Summary
I am a Senior Project Officer with five years' experience in successfully planning and delivering complex national projects. My primary skills include aspects of project management such as planning, execution and closeout of intricate national projects, alignment of project objectives and deliverables with key sponsors. I excel in developing and maintaining essential project management documents, including project briefs, plans, reports, and evaluations. My career journey is marked by establishing and nurturing professional networks and relationships, both internally and externally. I actively contribute to project communications and stakeholder engagement objectives, and my strong commitment to fostering relationships has been instrumental in the continued success of the projects I am involved in.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Project Officer
National Heavy Vehicle Regulator
04.2022 - Current
- Lead planning and delivery of the SLGAAP, a complex national project requiring agreement of project objectives and deliverables by key sponsors.
- Monitored deadlines and milestones to keep team on track with project schedule.
- Gathered and organized supporting materials for meetings and project updates.
- Analysed project data to identify trends and areas for improvement.
- Identified and resolved project issues and mitigated risks, reducing challenges and improving project results.
- Develop and maintain project management documents including projects briefs, plans, reports, and evaluations.
- Build and maintain professional networks and effective relationships, contributing to internal and external project communications and stakeholder engagement objectives.
- Facilitated workshops to collect project requirements and user feedback.
- Contribute to stakeholder capability uplift by identifying training requirements and assisting development of help and training material to support successful delivery.
- Develop options for implementation and enhancement of digital products to enable business changes across several functional areas in a multi-agency environment, including managing User Acceptance Testing (UAT).
- Manage creation of Power BI reports and pages.
Project Officer
National Heavy Vehicle Regulator
11.2020 - 04.2022
- Worked closely with engineering suppliers to support delivery of engineering asset assessments across Australia
- Lead delivery of new digital products within the NHVR Portal
- Worked closely with local government councils and lead delivery of the SEQ ‘Regional Approach’, a primary deliverable of the project to support stakeholder engagement and research into ‘bridge families’
- Identified gaps in data analysis and created Power BI reports to support project objectives
- Prepared project management documents
- Assisted with identification of key heavy vehicle routes, as well as the selection criteria for asset assessments.
- Identified and resolved project issues and mitigated risks, reducing challenges and improving project results.
- Partnered with project team members to identify and quickly address problems.
- Analysed project data to identify trends and areas for improvement.
- Maintained open communication by presenting regular updates on project status to customers.
Operations Planning Officer
National Heavy Vehicle Regulator
05.2019 - 10.2020
- Contributed to establishment of the National Operations team
- Supported the team to coordinate and deliver national compliance activities in collaboration with participating jurisdictions, and both state and federal agencies
- Performed shift supervisor role in a dedicated national command centre
- Assisted with preparation of complex documents including deployment strategies, inspection methodologies, project plans and media and communication plans to achieve outcomes
- Participated in lessons learned activities and contributed to post-operational statistical reports
- Reviewed policies, procedures, and practices to support the operational calendar.
- Offered strategic advice and consultation to develop, implement and evaluate modifications and enhancements to operations, systems and procedures.
- Provided support, structure and guidance to drive organisational planning efforts.
- Worked with team members and other personnel to coordinate and deploy resources.
- Evaluated information and intelligence, made estimates of situations and formulated plans of action.
Access Facilitator
National Heavy Vehicle Regulator
07.2018 - 05.2019
- Processed consistent and accurate permit applications for Performance Based Standards (PBS) vehicles to access the transport network
- Liaised with transport operators and negotiated with relevant local government road managers and jurisdictions concerning complex applications and decisions.
- Built relationships with stakeholders to maintain a high level of customer service
Education
Graduate Certificate - Project Management
Swinburne Online
Melbourne, VIC2024
Diploma - Beauty Therapy
College of Natural Beauty
Brisbane, QLDSkills
- Project management
- Stakeholder relations, engagement and analysis
- Interpersonal communication
- Quality assurance
- Local Government
- Organisational skills
- Gap analysis
- MS suite
- Power BI
Accomplishments
NHVR CEO’s Award for Innovation 2019
Certification
IAP2 Australasia Certificate in Engagement - 2022
Timeline
Senior Project Officer
National Heavy Vehicle Regulator
04.2022 - Current
Project Officer
National Heavy Vehicle Regulator
11.2020 - 04.2022
Operations Planning Officer
National Heavy Vehicle Regulator
05.2019 - 10.2020
Access Facilitator
National Heavy Vehicle Regulator
07.2018 - 05.2019
Graduate Certificate - Project Management
Swinburne Online
Diploma - Beauty Therapy
College of Natural Beauty
IAP2 Australasia Certificate in Engagement - 2022
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