Ashley Shum
Sydney,NSW
Summary
Proven ability to thrive in fast-paced environments, demonstrating exceptional time management and the capacity to work effectively under pressure. Brings a track record of collaborative teamwork and effective communication, honed through diverse volunteering and work experiences. Eager to contribute and expand skills in a customer-focused setting, I possess a strong commitment to continuous learning and excellence in service delivery.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cafe Worker
Florice Cafe
2019.09 - 2019.12
- Cleaned tables in the dining area before and after customer seating.
- Communicated effectively with kitchen staff regarding order accuracy and delivery times.
Cafe Staff Member
Urban Coffee Roaster
2023.06 - 2023.08
- Prepared food items such as sandwiches, salads, soups, and desserts according to recipes.
- Greeted customers and provided excellent customer service.
Cashier
Japan Home Centre
2022.12 - 2023.03
- Issued receipts, refunds, credits or change due to customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Tutorial Teacher
FloriceMaths Factor
2020.06 - 2020.12
- Encouraged student participation through interactive activities and discussions.
Education
Master of Commerce - Data Analytics For Business
University of Sydney
2024-06
Bachelor of Business - Accounting And Business Management
University of Technology Sydney
2022-11
Skills
- Order Management
- Cash Handling
- Food safety knowledge
- Customer service
- Excellent math skills
- Friendly and outgoing
- Teamwork and communication skills
- Fluent in English, Mandarin, Cantonese
Affiliations
- Volunteering experience, Mother's Day Classic
- Digital Industry Project, University of Sydney
- Peer mentor, University of Technology Sydney
Certification
- Nationally Recognised Barista in Australia
- IELTS: Overall 7
Working Rights
VISA 485
Available Time
- Whole day available on Monday, Tuesday, Thursday, Saturday, Sunday, and Public Holidays
Timeline
Cafe Staff Member
Urban Coffee Roaster
2023.06 - 2023.08
Cashier
Japan Home Centre
2022.12 - 2023.03
Tutorial Teacher
FloriceMaths Factor
2020.06 - 2020.12
Cafe Worker
Florice Cafe
2019.09 - 2019.12
Master of Commerce - Data Analytics For Business
University of Sydney
Bachelor of Business - Accounting And Business Management
University of Technology Sydney