Liam Feldmann
Sutherland,NSW
Summary
Dynamic and results-driven professional with extensive experience at Vinegar and Brown Paper, excelling in customer service and teamwork. Proven ability to enhance customer satisfaction through effective communication and barista techniques. Skilled in cash handling and maintaining high standards of cleanliness, contributing to a thriving café environment. Studying at UNSW in a Bachelor of International Studies and Social science with work experience in event planning and team meeting management.
Overview
3
3
years of professional experience
Work History
Cafe Worker
Vinegar and Brown Paper
Bundeena, NSW
02.2023 - Current
- Prepared high-quality beverages and food items according to established recipes and standards.
- Maintained cleanliness and organization of workstations, ensuring compliance with health and safety regulations.
- Assisted customers in menu selections, providing knowledgeable recommendations based on preferences.
- Operated point-of-sale system, accurately processing transactions and managing cash flow efficiently.
- Collaborated with team members to ensure timely service during peak hours, enhancing customer satisfaction.
- Trained new staff on operational procedures and best practices for efficient workflow management.
- Monitored inventory levels, assisting in stock replenishment to maintain product availability and minimize waste.
- Implemented feedback from customers to improve service quality and overall cafe experience.
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
Delivery Driver
Bundeena Pizza
03.2023 - 03.2024
- Delivered pizzas efficiently, ensuring timely service and customer satisfaction.
- Navigated delivery routes effectively to minimize travel time and reduce fuel costs.
- Maintained accurate records of deliveries and payments for seamless transaction processing.
- Communicated with customers to confirm orders and address any delivery issues promptly.
- Collaborated with kitchen staff to ensure order accuracy and quality standards were met.
- Delivered packages to customer doorsteps and business offices.
Education
Bachelor of Science - International Studies And Social Sciences
University of New South Wales
Sydney, NSW05.2026
Skills
Teamwork and collaboration
Customer service
Cleanliness and hygiene
Flexible schedule
Espresso machine operation
Attention to detail
Safe food handling
Surface cleaning
Kitchen support
Order management
Food safety
Workplace safety
Time management
Product presentation
Cash handling proficiency
Barista techniques
Menu memorization
Issue resolution
Preparing and packaging orders
Cooking
Order processing
Food preparation
Beverage crafting
Product knowledge
Food service standards
POS systems
Ingredient preparation
Quality assurance
Safety monitoring
Sales and marketing
Friendly and outgoing
Verbal and written communication
Sales transaction management
Bagging expertise
Hospitality and accommodation
Staff leadership
Allergy awareness
Health inspections
Timeline
Delivery Driver
Bundeena Pizza
03.2023 - 03.2024
Cafe Worker
Vinegar and Brown Paper
02.2023 - Current
Bachelor of Science - International Studies And Social Sciences
University of New South Wales