Atharva Suryavanshi
Box Hill,Australia
Summary
Sport has always been a huge part of my life. Some of my favourite memories are from being in the stands, feeling the energy of the crowd and the magic of live events. That passion pushed me to get involved at every level—from volunteering at local community sports clubs to working on major events like the Australian Open. I’ve loved every opportunity to create experiences that bring fans closer to the game, whether it’s helping run a local match day or being part of a global tournament. For me, sport isn’t just a career; it’s something I truly care about and love being part of.
Overview
4
4
years of professional experience
Work History
Customer Service Officer
State Sports Centres
Melbourne, Australia
07.2025 - Current
- Delivered exceptional service to members, guests, and visitors in a high-traffic sports and leisure environment.
- Provided accurate information about programs, schedules, and facilities.
- Supported events and programs by liaising with multiple departments to meet operational standards.
- Operated booking, point-of-sale, and access control systems efficiently.
Customer Service Representative
Marvel Stadium
Melbourne, Australia
11.2023 - Current
- Provide assistance and guidance to spectators regarding seating, facilities, amenities, and event information
- Address inquiries, concerns, and complaints from spectators in a timely and professional manner
- Assist in managing crowds during ingress, egress, and throughout the event to ensure a smooth flow of people and prevent congestion in key areas
Customer Experience Ambassador
Tennis Australia
Melbourne, Australia
12.2023 - 02.2026
- Provide detailed information about the event, including match schedules, player information, court locations, facilities, transportation, and nearby amenities
- Be knowledgeable about and assist attendees with disabilities or special needs
- Assist attendees with ticket-related inquiries, including sales, upgrades, and resolving any issues or discrepancies they might face with their tickets
Market Research Assistant Intern
Traits Insights
Melbourne, Australia
03.2024 - 06.2024
- Planned and executed a market research project on one of the company’s stakeholders of analysts in the English Football market
- Quantified key attributes of more than 500 profiles, helping the company guide their marketing strategy
- Had our final group project study highlighted in an article in the NY Times
Business Administration and Recruitment Intern
TVConal
Singapore
06.2022 - 08.2022
- Conducted basic market research related to the company’s coaching application in cricket
- Created press releases for partnerships between TVConal and cricket associations
- Assisted in the promotion of job opportunities within the company and additional project studies
Education
Master of Business - Sports Management
Deakin University
Burwood11-2024
Bachelor of Business - Sports Management
Deakin University
Burwood11-2022
Skills
- Event management
- Customer service
- Team collaboration
- Active listening
- Data analysis
- Market research
Languages
Hindi
Native/ Bilingual
Marathi
Native/ Bilingual
Affiliations
- Prahran Cricket Club: Team Manager and Scorer
- Cricket Victoria: Event Activations Volunteer
- 2023 FIFA Women's World Cup: Spectator Access Volunteer
- Melbourne United: Game Day / Event Volunteer
- The IRONMAN Group: BOH Staff Member
References
References available upon request.
Timeline
Customer Service Officer
State Sports Centres
07.2025 - Current
Market Research Assistant Intern
Traits Insights
03.2024 - 06.2024
Customer Experience Ambassador
Tennis Australia
12.2023 - 02.2026
Customer Service Representative
Marvel Stadium
11.2023 - Current
Business Administration and Recruitment Intern
TVConal
06.2022 - 08.2022
Master of Business - Sports Management
Deakin University
Bachelor of Business - Sports Management
Deakin University