Ava Hyland
St Kilda,VIC
Summary
Professional 19 year old with strong background in customer service and hospitality, ready to excel in dynamic environment. Proven ability to manage fast-paced settings, ensuring customer satisfaction and operational efficiency. Skilled in cash handling, conflict resolution, and maintaining welcoming atmosphere. Known for teamwork, adaptability, and consistent delivery of results.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Bar and Gaming Attendant
Commerical Club and Albury BrewHouse
Albury
06.2025 - 07.2026
- Prepared and served coffee plus alcoholic and non-alcoholic drinks in fast-paced setting.
- Supported team and worked independently during busy periods while handling multiple customer requests and maintaining service standards.
- Managed service across multiple bars and club areas, adjusting quickly to changing section needs.
- Set up, serviced, and packed down functions and events alone or with team, keeping areas clean and ready for next service.
- Worked in club brewhouse, building knowledge of craft beers and explaining beer types and options to patrons.
- Checked gaming equipment regularly for maintenance needs and smooth operation.
- Built positive patron relationships and delivered personalised customer service.
- Followed responsible gambling and responsible service of alcohol procedures, recognising signs of gambling or alcohol-related harm and reporting concerns when required.
- Kept club areas clean and organised to support safety and comfort for patrons.
- Showed reliability through 40+ hour work weeks, including weekends, public holidays, evenings, and late-night shifts..
Personal Trainer
Guy Moon Boxing
Wodonga, VIC
01.2024 - 06.2026
- Designed personalized fitness programs tailored to individual client goals and fitness levels.
- Monitored client progress through regular assessments and adjusted programs accordingly.
- Led group classes, fostering a motivating environment to enhance member engagement and retention.
- Trained clients during strength training, cardio vascular exercise, and stretching.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
- Created engaging, comfortable gym environment for member experience.
Barista
Green Zebra
Albury, NSW
07.2023 - 06.2025
- Supported team and worked independently during busy periods while handling multiple customer requests and maintaining service standards.
- Managed service across multiple bars and club areas, adjusting quickly to changing section needs.
- Set up, serviced, and packed down functions and events alone or with team, keeping areas clean and ready for next service.
- Worked in club brewhouse, building knowledge of craft beers and explaining beer types and options to patrons.
- Checked gaming equipment regularly for maintenance needs and smooth operation.
- Built positive patron relationships and delivered personalised customer service.
- Followed responsible gambling and responsible service of alcohol procedures, recognising signs of gambling or alcohol-related harm and reporting concerns when required.
- Kept club areas clean and organised to support safety and comfort for patrons.
- Showed reliability through 40+ hour work weeks, including weekends, public holidays, evenings, and late-night shifts..
Barista/Crew Member
McDonald’s
Albury, NSW
02.2020 - 10.2023
- Prepared high-quality beverages following standardized recipes and procedures.
- Trained new staff on beverage preparation techniques and customer service protocols.
- Monitored inventory levels, ensuring timely restocking of supplies and ingredients..
- Collaborated with team members to streamline operations, improving overall workflow efficiency.
- Controlled line and crowd with quick, efficient service.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Helped management keep adequate supply on hand by notifying of shortages.
- Operated kitchen equipment efficiently, ensuring adherence to safety and quality standards.
- Executed accurate cash handling and transaction processing, minimizing discrepancies in daily sales reports.
Education
High School Diploma -
Xavier Catholic College
Albury, NSWCertification
I love all things health and fitness, I just finished up the season playing women’s AFL for Lavington Panthers, undefeated for 4 years in a row. Where I have been awarded most courageous for the last 2 seasons. Won City2City, Albury to Wodonga 10km in my age group. I love to travel, these are just some of the countries I have been to, China, Egypt, India, Greece, Italy, Samoa, Vietnam, Thailand, Ireland, France and England
Accomplishments
Successful completion of RCG and RSA
Timeline
Bar and Gaming Attendant
Commerical Club and Albury BrewHouse
06.2025 - 07.2026
Personal Trainer
Guy Moon Boxing
01.2024 - 06.2026
Barista
Green Zebra
07.2023 - 06.2025
Barista/Crew Member
McDonald’s
02.2020 - 10.2023
High School Diploma -
Xavier Catholic College