Babytee Dennis
Canberra,ACT
Summary
Dynamic Customer Service Officer with extensive experience at Services Australia, excelling in government policy interpretation and customer engagement. Recognized for resolving complex queries with empathy and professionalism, while consistently achieving workload targets. Proficient in SAP and CRM systems, I actively contribute to process improvement and foster a supportive team environment.
Overview
10
10
years of professional experience
Work History
Customer Service Officer (APS4)
Services Australia
06.2016 - 01.2024
- Company Overview: Department of Human Services
- Provided accurate and timely assistance to the public regarding eligibility for government payments and services
- Maintained up-to-date knowledge of changing legislation, policy, and internal procedures through Operational Blueprint and internal systems
- Managed sensitive customer data and made informed decisions based on policy guidelines
- Consistently met workload targets while maintaining high standards of service and professionalism
- Received positive feedback for explaining complex systems and procedures in an easy-to-understand manner
- Actively contributed to a supportive team environment and engaged in ongoing professional development
- Department of Human Services
Customer Service Officer (APS3)
Services Australia
02.2014 - 06.2016
- Company Overview: Department of Human Services
- Assisted customers with navigating changes to government payments and services, including digital access
- Promoted online self-service tools and provided troubleshooting support
- Handled customer concerns with professionalism and empathy, often resolving complex queries
- Demonstrated accountability and commitment to workplace standards and performance
- Department of Human Services
Education
Graduate Certificate - Cyber Security
University of Canberra
Canberra, ACT01-2026
Bachelor of Business Informatics -
University of Canberra
Canberra, ACT01.2015
Diploma - Information Technology (networking)
Illawarra TAFE – Goulburn Campus
Goulburn, NSW01.2012
Certificate III - Information Technology (Support)
Illawarra TAFE – Goulburn Campus
Goulburn, NSW01.2011
Skills
- Administrative support and office coordination
- Government policy interpretation
- Customer service and complaint resolution
- Process improvement
- Time and task management
- Communication and interpersonal skills
- Microsoft Office Suite proficiency
- Data management and entry
- Record keeping and documentation
- SAP, CRM, and internal systems expertise
- Stakeholder engagement
- Information systems management
- Problem resolution strategies
- Project management
- Inbound call management
- Payment processing and delivery tracking
- Customer focus and engagement
- Database management and data entry
- Call center operations and upselling strategies
- Information protection practices
- Employee development initiatives
- Logistics coordination and issue research
Accomplishments
- Regularly praised by trainees for clear, accessible explanations of systems and procedures
- Contributed to a culture of learning and continuous improvement in high-paced service environments
Licenses Registration
NSW driver’s license, #16091876
<Enter your own>
Driving License: NSW driver’s license #16091876
References
- Garry Boyd, IT Security & Audit Contractor – Dept. of Defence, garry.boyd@live.com.au, 0414 290 049
- John Abakah, ICT Consultant – Dept. of Defence, jabakah@bigpond.com, 0417 065 920
Training
International Business Study Tour, Changsha, China, 2014
Timeline
Customer Service Officer (APS4)
Services Australia
06.2016 - 01.2024
Customer Service Officer (APS3)
Services Australia
02.2014 - 06.2016
Graduate Certificate - Cyber Security
University of Canberra
Bachelor of Business Informatics -
University of Canberra
Diploma - Information Technology (networking)
Illawarra TAFE – Goulburn Campus
Certificate III - Information Technology (Support)
Illawarra TAFE – Goulburn Campus
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