Hi, I’m
Bianca Kamilah Maarbani
Sydney,NSW
Summary
Experienced customer service professional with strong communication and problem-solving skills seeking employment in a customer service role. Skilled in effectively managing tasks in fast-paced environments and consistently achieving positive outcomes in customer interactions. Committed to delivering exceptional service, I am eager to contribute my abilities to a team-oriented organization.
Overview
8
years of professional experience
Work History
The Sebel Hotel Chatswood
Housekeeping
02.2023 - 09.2024
Job overview
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Enhanced guest experience by maintaining immaculate room conditions through thorough cleaning and organization.
- Washed and put away kitchen dishes, utensils and glassware.
- Ensured high levels of cleanliness and hygiene by regularly disinfecting bathrooms and surfaces, contributing to healthy environment for guests.
the Pullman Quay Grand Quay
Housekeeping Room Attendant
01.2022 - 02.2023
Job overview
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
- Contributed to team goals by exceeding individual room cleaning targets without compromising quality.
Archie Brothers Cirque Electriq
Party Host
01.2021 - 01.2022
Job overview
- Supervised children's activities, maintaining happiness, safety and well-being.
- Enhanced guest experience by providing exceptional customer service and creating a fun atmosphere for events.
- Prepared and served food and drinks to guests, meeting hygiene and safety standards.
- Promoted a safe environment by enforcing rules and regulations consistently during events.
- Addressed and resolved any guest concerns promptly, maintaining positive atmosphere at all times.
- Handled last-minute changes with flexibility, ensuring that parties were successful despite unforeseen challenges.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
- Oversaw refreshments counter, selling food items to customers and maintaining sufficient stock of products and supplies to meet expected needs.
- Constructed displays and easy-to-read signage to help guests navigate attractions area.
Woolworths Call Centre
Call Centre Agent
01.2020 - 01.2021
Job overview
- Company Overview: Covid position
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Assisted customers by answering questions and responding to inquiries.
- Handled sensitive information with discretion, adhering strictly to privacy regulations and company policies.
McDonald's
Customer Service Cashier
01.2017 - 01.2019
Job overview
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Answered product questions using knowledge of sales and store promotions.
- Utilized POS system to handle customer cash and credit card transactions.
- Ensured cleanliness and organization of checkout area, contributing to positive shopping environment.
- Collaborated with team members to maintain smooth operations during peak hours.
- Worked with floor team and managers to meet wide range of customer needs.
Education
Mount Annan High School, Mount Annan
Year 10 from High School
05.2016
Skills
- Attentiveness
- Emotional Intelligence
- Clear Communication Skills
- Time Management
- Goal Oriented
- Can Handle Change
- Housekeeping proficiency
Customer Satisfaction
POS System Operation
Honest and Dependable
Adaptable and Flexible
Reliable and Responsible
Timeline
Housekeeping
The Sebel Hotel Chatswood
02.2023 - 09.2024
Housekeeping Room Attendant
the Pullman Quay Grand Quay
01.2022 - 02.2023
Party Host
Archie Brothers Cirque Electriq
01.2021 - 01.2022
Call Centre Agent
Woolworths Call Centre
01.2020 - 01.2021
Customer Service Cashier
McDonald's
01.2017 - 01.2019
Mount Annan High School
Year 10 from High School
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