Bindushree Gowda
8 Merchant Way Carnes Hill,NSW
Summary
Adept at delivering unparalleled customer service, demonstrated through a successful tenure at Commonwealth Bank. Skilled in cash handling and effective problem-solving, I excel in driving customer satisfaction and operational efficiency. My strong communication abilities and meticulous attention to detail have consistently enhanced team performance and service standards. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Service Officer
Commonwealth Bank
Sydney CBD
06.2022 - 01.2024
- Provided exceptional face-to-face customer service at the front counter, ensuring a positive experience for residents.
- Proficiently handled cash transactions, including payments, refunds, and reconciliations, maintaining accuracy and compliance with company policies.
- Collaborated with team members to resolve resident inquiries and concerns, achieving first contact resolution through effective communication and problem-solving skills.
- Assisted residents with application lodgement and other administrative tasks, maintaining attention to detail and accuracy in documentation.
- Engaged in written communication with residents, other business units, and stakeholders to address inquiries and provide updates on service-related matters.
Customer Service Representative
Telstra Store
Liverpool
02.2020 - 01.2022
- Provided face-to-face and telephone customer service, addressing inquiries, resolving issues, and processing payments.
- Demonstrated proficiency in cash handling, ensuring accuracy in transactions and adherence to company policies and procedures.
- Participated in cross-training initiatives to support the Contact Centre and Mobile Customer Service Team as needed.
- Collaborated with team members to identify and implement process improvements, enhancing efficiency and customer satisfaction.
- Engaged in problem-solving to address resident needs and business unit inquiries, offering solutions and suggestions for resolution.
Medical Receptionist
Carnes Hill Medical Centre
Carnes Hill NSW
03.2018 - 12.2019
- Welcomed patients and visitors to the medical centre, providing courteous and efficient front desk service.
- Scheduled appointments, managed patient records, and processed payments for medical services.
- Answered phone calls and responded to inquiries regarding appointments, medical services, and general information.
- Liaised with medical staff and other healthcare professionals to ensure smooth patient flow and coordination of care.
- Maintained confidentiality of patient information and adhered to privacy regulations in handling medical records and personal data.
- Helped patients complete necessary medical forms and documentation.
Education
Bachelor of Science - Health And Wellness
Western Sydney University
Sydney, NSW08.2023
Skills
- Excellent face-to-face customer service skills
- Proficiency in cash handling and payment processing
- Strong written communication skills
- Ability to multitask and prioritize tasks effectively
- Proven problem-solving abilities
- Attention to detail and accuracy in administrative tasks
Timeline
Customer Service Officer
Commonwealth Bank
06.2022 - 01.2024
Customer Service Representative
Telstra Store
02.2020 - 01.2022
Medical Receptionist
Carnes Hill Medical Centre
03.2018 - 12.2019
Bachelor of Science - Health And Wellness
Western Sydney University