Brooke Stephens
NSW
Summary
I am passionate about supporting others to achieve their goals. I have many years experience working in both the health and education sectors.
Overview
21
21
years of professional experience
Work History
Customer Banking Specialist
COMMONWEALTH BANK, CBA
Perth
10.2023 - Current
- Assist customers with all banking needs and inquiries
- Support customers using digital banking tools
- Provide relevant options for customers
Practice Manager
Medical Matters (2002) - GRACE ORTHOPAEDIC CENTRE
Tauranga, New Zealand
09.2022 - 06.2023
- Manage daily practice operations including appointment scheduling, patient records management and payments.
- Meeting and greeting patients.
- Order stationery and medical supplies
Practice Manager
Orthopacifix - GRACE ORTHOPAEDIC CENTRE
Tauranga, New Zealand
01.2022 - 09.2022
- Meet and greet patients
- Appointment and surgical bookings
- Referral management
Administrator
BAY OF PLENTY DISTRICT HEALTH BOARD
01.2021 - 01.2022
- Scheduling clinic appointments
- Coordinating theatre lists and surgeon timetables
- Communicating with patients and colleagues
Classroom Teacher
BELLEVUE SCHOOL
09.2016 - 12.2020
- Helped students develop self-esteem and life skills by fostering healthy conflict-resolution, critical thinking, and communication.
- Collaborated with parents to develop learning plans for students.
- Drove student learning by establishing clear classroom plans and group objectives, as well as actionable strategies to achieve each goal.
Administrator
BAY OF PLENTY DISTRICT HEALTH BOARD
12.2007 - 08.2016
- Surgical bookings
- Meeting and greeting patients
- Patient queries
- Accurate record keeping
Receptionist
UNIVERSITY OF WAIKATO
01.2003 - 01.2005
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
Education
Bachelor of Teaching (Primary) - Eduation
University of Waikato
Hamilton, NZ02.2015
Skills
- Microsoft Office
- Patient management systems
- Accounting software
- Conflict resolution
- Communication
- Self-motivated
- Teamwork
- Problem solving
Timeline
Customer Banking Specialist
COMMONWEALTH BANK, CBA
10.2023 - Current
Practice Manager
Medical Matters (2002) - GRACE ORTHOPAEDIC CENTRE
09.2022 - 06.2023
Practice Manager
Orthopacifix - GRACE ORTHOPAEDIC CENTRE
01.2022 - 09.2022
Administrator
BAY OF PLENTY DISTRICT HEALTH BOARD
01.2021 - 01.2022
Classroom Teacher
BELLEVUE SCHOOL
09.2016 - 12.2020
Administrator
BAY OF PLENTY DISTRICT HEALTH BOARD
12.2007 - 08.2016
Receptionist
UNIVERSITY OF WAIKATO
01.2003 - 01.2005
Bachelor of Teaching (Primary) - Eduation
University of Waikato