Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brooke Stephens

NSW

Summary

I am passionate about supporting others to achieve their goals. I have many years experience working in both the health and education sectors.

Overview

21
21
years of professional experience

Work History

Customer Banking Specialist

COMMONWEALTH BANK, CBA
10.2023 - Current
  • Assist customers with all banking needs and inquiries
  • Support customers using digital banking tools
  • Provide relevant options for customers

Practice Manager

Medical Matters (2002) - GRACE ORTHOPAEDIC CENTRE
09.2022 - 06.2023
  • Manage daily practice operations including appointment scheduling, patient records management and payments.
  • Meeting and greeting patients.
  • Order stationery and medical supplies

Practice Manager

Orthopacifix - GRACE ORTHOPAEDIC CENTRE
01.2022 - 09.2022
  • Meet and greet patients
  • Appointment and surgical bookings
  • Referral management

Administrator

BAY OF PLENTY DISTRICT HEALTH BOARD
01.2021 - 01.2022
  • Scheduling clinic appointments
  • Coordinating theatre lists and surgeon timetables
  • Communicating with patients and colleagues

Classroom Teacher

BELLEVUE SCHOOL
09.2016 - 12.2020
  • Helped students develop self-esteem and life skills by fostering healthy conflict-resolution, critical thinking, and communication.
  • Collaborated with parents to develop learning plans for students.
  • Drove student learning by establishing clear classroom plans and group objectives, as well as actionable strategies to achieve each goal.

Administrator

BAY OF PLENTY DISTRICT HEALTH BOARD
12.2007 - 08.2016
  • Surgical bookings
  • Meeting and greeting patients
  • Patient queries
  • Accurate record keeping

Receptionist

UNIVERSITY OF WAIKATO
01.2003 - 01.2005
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.

Education

Bachelor of Teaching (Primary) - Eduation

University of Waikato
Hamilton, NZ
02.2015

Skills

  • Microsoft Office
  • Patient management systems
  • Accounting software
  • Conflict resolution
  • Communication
  • Self-motivated
  • Teamwork
  • Problem solving

Timeline

Customer Banking Specialist

COMMONWEALTH BANK, CBA
10.2023 - Current

Practice Manager

Medical Matters (2002) - GRACE ORTHOPAEDIC CENTRE
09.2022 - 06.2023

Practice Manager

Orthopacifix - GRACE ORTHOPAEDIC CENTRE
01.2022 - 09.2022

Administrator

BAY OF PLENTY DISTRICT HEALTH BOARD
01.2021 - 01.2022

Classroom Teacher

BELLEVUE SCHOOL
09.2016 - 12.2020

Administrator

BAY OF PLENTY DISTRICT HEALTH BOARD
12.2007 - 08.2016

Receptionist

UNIVERSITY OF WAIKATO
01.2003 - 01.2005

Bachelor of Teaching (Primary) - Eduation

University of Waikato

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Brooke Stephens