Camila Martinez
Brisbane,QLD
Summary
Proven team player and adept in cleanliness and hygiene, I significantly enhanced customer satisfaction at Café Don Frappe by streamlining service delivery and addressing concerns promptly. My expertise in food safety and attention to detail ensured compliance with health standards across multiple roles, driving optimal productivity and maintaining a welcoming café environment.
Overview
4
4
years of professional experience
Work History
Cafe Worker
Sauced Cafe
Brisbane, QLD
08.2024 - Current
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures
- Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
- Produced food and drink products adhering to company quality and quantity standards.
Cafe Worker
Café Ejecutivos
Colombia
06.2022 - 11.2022
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
Cafe Worker
Café Don Frappe
Colombia
03.2021 - 12.2021
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
Kitchen Hand
Restaurant “ Casa Mia”
Colombia
07.2020 - 03.2021
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
- Managed time to juggle multiple tasks simultaneously with ease.
Education
Responsible Service Of Alcohol (RSA) -
Canterbury Technical Institute
Brisbane Certificate Lll & Lv In Hospitality -
Canterbury Technical Institute
Brisbane, QLDGeneral English Couse -
ILSC
Brisbane, QLDEnglish -
International House
Brisbane Skills
Teamwork and Collaboration
Customer Service
Cleanliness and hygiene
Flexible Schedule
Food safety knowledge
Attention to Detail
Languages
Spanish
Native or Bilingual
English
Professional Working
Avalability
Monday 6:00 a.m. to 12:00 p.m.
Tuesday 6:00 a.m. to 8:30 a.m
Wednesday 6:00 a.m to 12:00 p.m
Thursday 6:00 a.m to 12:00 p.m.
Friday 6:00 a.m. to 12:00 p.m
Weekend’s ( full-time)
Timeline
Cafe Worker
Sauced Cafe
08.2024 - Current
Cafe Worker
Café Ejecutivos
06.2022 - 11.2022
Cafe Worker
Café Don Frappe
03.2021 - 12.2021
Kitchen Hand
Restaurant “ Casa Mia”
07.2020 - 03.2021
Responsible Service Of Alcohol (RSA) -
Canterbury Technical Institute
Certificate Lll & Lv In Hospitality -
Canterbury Technical Institute
General English Couse -
ILSC
English -
International House