Caroline Lang
Bull Creek
Overview
22
22
years of professional experience
Work History
2IC/Senior Medical Receptionist
Apsley Medical Centre
08.2017 - Current
- Responsible for managing staff, processing staff and Doctors pays, managing roster for staff and Doctors, looking after the inventory, resolving conflicts within the clinic, banking, bookkeeping, invoicing, liaising with Doctors, business partners and patients.
- Work with Best practice Software
- Responsible for maintaining the smooth running and operation of all front desk activities in a busy medical practice.
- Helping the Doctors, Allied Health and medical staff by managing their administrative & secretarial duties.
- Welcoming patients in the clinic and answering phone calls professionally.
- Hiring and training new staff on multiple occasions.
Senior Business Travel Consultant
American Express
07.2010 - 07.2011
- Company Overview: London
- Work with CRS Amadeus and Sabre
- Looking after several European accounts of Goldman Sachs, organising all necessary travel such as flights, hotel, rental car, train and visa.
- Also sorting out the administrative work behind the scene.
- Focus on Business Travel
- London
Bank Teller
Suncorp Metway Bank
08.2009 - 06.2010
- Company Overview: Sydney Australia
- Providing superior and quality customer service.
- Processing regular bank tasks.
- Selling the Bank's products and services.
- Providing customer referrals for new products and services on a daily basis.
- Focus on Customer Service
- Sydney Australia
Travel Coordinator (Business Travel)
SOS International
06.2009 - 08.2009
- Company Overview: Sydney Australia
- Work with CRS Amadeus
- Coordinating Business Travel for SOS International Staff, organising accommodation and rental cars.
- Focus on Business Travel of all description
- Sydney Australia
Senior Business Travel Consultant (Business Travel)
BCD Travel (Implant)
08.2007 - 01.2009
- Company Overview: Warner Bros. London UK
- Work with CRS Amadeus
- Responsible for whole German account plus helping out in other European accounts, sell all Scheduled Flights, Hotels, Rental cars, manage book keeping, consult company clients on the phone and in person, arrange visas.
- Focus on Business Travel of every description
- Warner Bros. London UK
Business Travel Consultant (Business Travel)
Carlson Wagonlit Travel
01.2006 - 05.2007
- Company Overview: Munich Germany
- Work with CRS Amadeus including German Railway System, sell Scheduled Flights, Rail Travels, Rental Cars and Hotels, organise meetings and supply for visa, manage book keeping, consult company clients on the phone.
- Focus on Business Travel of every description
- Munich Germany
Travel Consultant (Leisure Travel)
Euro Lloyd
04.2003 - 01.2006
- Company Overview: Munich Airport Germany
- Work with CRS Amadeus/Toma including German Railway System, manage rebooking and ticketing, sell packaged tours, language travels, round trips, group tours, train travels, scheduled flights, Rental Cars and Travel Insurances, manage book keeping, consult clients in personal and on the phone.
- Focus on packaged tours
- Munich Airport Germany
Education
Professional Education - undefined
Tourism Travel Agent Vocational School
01.2003
Secondary School - Secondary School Level I Certificate
Huber Munich
01.1998
Grammar School - undefined
Vaterstetten
01.1995
Basic Primary School - undefined
Parsdorf
01.1992
Skills
- Best Practice
- MXSolutions
- Excel
- CRS Gallileo
- CRS Amadeus/Toma
- CRS Sabre/Merlin
- Microsoft Office Suite
- Internet
- Email Systems
- WINGS
- Trainline
Additional Information
Participated in diverse telephone and customer service courses, World geographic courses, Took part at information evenings offered from several hotels and airlines, Visited many different countries for holiday.
Computing Skills
- Best Practice
- Typing
- Online research
- MXSolutions
- Excel
- CRS Gallileo
- CRS Amadeus/Toma
- CRS Sabre/Merlin
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Internet
- Spreadsheet
- File management
- Email Systems (Hotmail, Microsoft Outlook, GMX)
- WINGS (Billing System)
- Trainline
Mobile Tel
0424600442
Timeline
2IC/Senior Medical Receptionist
Apsley Medical Centre
08.2017 - Current
Senior Business Travel Consultant
American Express
07.2010 - 07.2011
Bank Teller
Suncorp Metway Bank
08.2009 - 06.2010
Travel Coordinator (Business Travel)
SOS International
06.2009 - 08.2009
Senior Business Travel Consultant (Business Travel)
BCD Travel (Implant)
08.2007 - 01.2009
Business Travel Consultant (Business Travel)
Carlson Wagonlit Travel
01.2006 - 05.2007
Travel Consultant (Leisure Travel)
Euro Lloyd
04.2003 - 01.2006
Professional Education - undefined
Tourism Travel Agent Vocational School
Secondary School - Secondary School Level I Certificate
Huber Munich
Grammar School - undefined
Vaterstetten
Basic Primary School - undefined
Parsdorf
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