Charlotte Elliott
Manly Vale,NSW
Summary
Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Store Manager
Surf Dive n Ski
Sydney, NSW
01.2025 - Current
- Resolved customer complaints in a timely manner.
- Assess and improve operational efficiency of the store's departments.
- Ensured all signage is kept up-to-date and accurately reflect current promotions.
- Inspected existing displays regularly to ensure they comply with company standards.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- In charge of organizing the roster.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Responsible for recruiting new staff members
- Employed, trained, and mentored employees.
Assistant Store Manager
Surf Dive n Ski
Sydney, NSW
05.2024 - Current
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Conducted regular performance reviews of staff members in order to identify areas for improvement.
- Supervised cash handling processes to ensure accuracy of transactions.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Trained new employees on store policies, procedures and customer service standards.
- Analyzed market trends to identify opportunities for product expansion or improvement.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
Surf Instructor
Surf Life Saving NSW
10.2022 - Current
- Informed guests of good ocean practices and surf etiquette.
- Enforced strict policies for safety in and out of water.
- Monitored changing weather and ocean conditions with potential to impact surf activities.
- Empowered guests and built confidence by training on techniques and praising good performance.
Retail Assistant
Speedo
06.2022 - 11.2023
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders, and gift card activations.
Swimming Teacher
Fitness First
04.2021 - 06.2022
- Adapted teaching techniques to different learning styles.
- Took notes strengths and weaknesses of each child in class to track progress.
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Provided positive reinforcement and motivation to increase student confidence and performance.
Education
Assistant in Nursing
St Leonards TAFE
St Leonards, NSW03-2024
High School Certificate
Stella Maris College
Manly, NSW11.2020
Skills
- Customer Assistance
- Cash Handling Accuracy
- Effective communication abilities
- Cash Register Operation
- Product Knowledge
- Task Prioritization
- Attention to Detail
- Creative
Affiliations
- Snowboarding
- Surfing
- Ocean swimming
- Crochet
Certification
- First Aid certificate
- Bronze Medallion
- Working with children certificate
- Police check
- NSW full drivers license
Accomplishments
- Bronze and Silver Duke of Ednibrugh
Languages
English
Native/ Bilingual
Volunteer
- Lifeline book fairs: 2017 -2018
- Manly surf Club - volunteer surf patrols: 2020 -current
- Santa Teresa immersion week: 2018
Timeline
Store Manager
Surf Dive n Ski
01.2025 - Current
Assistant Store Manager
Surf Dive n Ski
05.2024 - Current
Surf Instructor
Surf Life Saving NSW
10.2022 - Current
Retail Assistant
Speedo
06.2022 - 11.2023
Swimming Teacher
Fitness First
04.2021 - 06.2022
High School Certificate
Stella Maris College
- First Aid certificate
- Bronze Medallion
- Working with children certificate
- Police check
- NSW full drivers license
Assistant in Nursing
St Leonards TAFE
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