Leanne Payne
Figtree,NSW
Summary
Highly motivated professional with a variety of experience in Health, Administration, Retail and Disability fields. Possesses strong organisational, interpersonal and communication skills. Hard working team player, skilled at completing physically-demanding tasks in fast-paced environments.
Overview
26
26
years of professional experience
Work History
DISABILITY SUPPORT WORKER
THE DISABILITY TRUST
02.2024 - Current
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Facilitated community integration for clients by organizing outings, social events, and other opportunities for engagement.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
- Supported clients in maintaining clean living spaces by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Provided high level of physical support by lifting, adjusting, and moving clients.
ONLINE TEAM MEMBER
WOOLWORTHS
10.2022 - Current
- Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences and needs.
- Streamlined order processing, accurately selecting items and ensuring timely delivery to clients.
- Acted as liaison between customers and retailers, resolving any discrepancies or issues with orders.
- Established strong rapport with repeat clients, fostering long-term relationships built on trust and reliability.
- Increased sales by promoting exclusive offers, discounts, and loyalty programs to new and existing customers.
- Collaborated with fellow personal shoppers to exchange insights and best practices for maximizing client satisfaction.
- Completed online orders with precision and timeliness, ensuring a smooth delivery process for customers
HORSE RIDING COACH ASSISTANT
NORTH TERRACE EQUESTRIAN SERVICES
01.2022 - Current
- Enhanced rider safety by implementing and enforcing strict safety protocols during lessons.
- Improved student confidence and riding skills through personalized instruction and feedback.
- Developed tailored lesson plans for individual riders, addressing their specific needs and goals.
- Implemented therapeutic riding programs for individuals with special needs, promoting physical health benefits as well as personal growth opportunities.
- Conducted regular equipment inspections to ensure safety of both riders and horses during lessons.
- Advised clients on proper horse care practices such as grooming techniques, nutrition management, and exercise routines.
- Effectively communicated with parents of younger students about their child's progress, challenges faced during lessons, or any areas needing improvement.
- Helped clients set and achieve health and wellness goals.
ADMINISTRATION/BOOKKEEPING ASSISTANT
COASTSIDE LAWNS & GARDENS
01.2014 - 12.2021
- Scheduling, ordering, invoicing, and payroll using XERO
- Maintained confidentiality of sensitive information, adhering to company policies and industry best practices.
- Completed necessary administration and paperwork for NDIS clients, including statements of support, service agreements and service quotes
- Claiming payments via NDIS portal and consulting with Support coordinators, Plan managers and other relevant organisations.
- Skilled at working independently and collaboratively in team environments.
- Proven ability to learn quickly and adapt to new situations.
- Provided exceptional customer service when addressing client inquiries related to billing issues or account balances due diligently and professionally.
- Managed time efficiently in order to complete all tasks within deadlines.
- Self-motivated, with strong sense of personal responsibility.
REGISTERED NURSE/MIDWIFE
NSW HEALTH
01.2010 - 01.2012
- Worked in all areas of Wollongong Public Hospital Maternity including Birthing unit, Antenatal clinic, Community, Postnatal ward, and special care nursery
- Delivered comprehensive patient care and education in all aspects of Antenatal, Intrapartum and Post-natal management.
- Collaborated with interdisciplinary healthcare teams to develop individualized care plans for high-risk pregnancies.
- Reduced maternal and infant complications by providing appropriate prenatal care and education on healthy pregnancy practices.
- Mentored student midwives during clinical rotations to enhance their learning experience within a practical setting.
- Utilized evidence-based practices when making clinical decisions, ensuring optimal outcomes for patients under care.
- Educated mothers and families on pregnancy-related topics to inform and prepare for pregnancy, childbirth and newborn care.
REGISTERED NURSE
NSW HEALTH
01.1999 - 01.2010
- Provided inpatient nursing care on Renal/Medical ward at Wollongong Hospital
- Worked as multi-disciplinary team consulting with doctors and other allied health staff
- Developed strong rapport with patients and families, providing emotional support during challenging situations.
- Promoted safe and healthy work environment through adherence to infection control policies and procedures.
- Maintained accurate documentation of patient care activities in accordance with regulatory requirements, ensuring timely completion of reports as necessary for compliance purposes.
Education
MASTER OF SCIENCE (MIDWIFERY) -
UNIVERSITY OF WOLLONGONG
01.2011
BACHELOR OF NURSING -
UNIVERSITY OF WESTERN SYDNEY, MACARTHUR
01.1999
CERTIFICATE IN UNDERSTANDING CHILDREN -
WOLLONGONG TAFE
01.1993
Skills
- Customer service
- Time management
- Leadership
- Computer skills
- Strong work ethic
- Multitasking abilities
- Problem-solving abilities
- Heavy Lifting
- Safety awareness
Additional Information
A current member of Keira Pony Club and Berry Riding club. Participate regularly at Club events and Rally days. Volunteer and assist with canteen, fundraising activities and grounds set up.
Timeline
DISABILITY SUPPORT WORKER
THE DISABILITY TRUST
02.2024 - Current
ONLINE TEAM MEMBER
WOOLWORTHS
10.2022 - Current
HORSE RIDING COACH ASSISTANT
NORTH TERRACE EQUESTRIAN SERVICES
01.2022 - Current
ADMINISTRATION/BOOKKEEPING ASSISTANT
COASTSIDE LAWNS & GARDENS
01.2014 - 12.2021
REGISTERED NURSE/MIDWIFE
NSW HEALTH
01.2010 - 01.2012
REGISTERED NURSE
NSW HEALTH
01.1999 - 01.2010
MASTER OF SCIENCE (MIDWIFERY) -
UNIVERSITY OF WOLLONGONG
BACHELOR OF NURSING -
UNIVERSITY OF WESTERN SYDNEY, MACARTHUR
CERTIFICATE IN UNDERSTANDING CHILDREN -
WOLLONGONG TAFE
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