Chloe Nicholls
Gladstone
Summary
Professional with strong background in providing compassionate care and support to individuals with disabilities. Skilled in developing individualized care plans, implementing therapeutic activities, and ensuring client safety and well-being. Strong focus on team collaboration, effective communication, and adapting to changing needs. Reliable and results-driven, with commitment to enhancing clients' quality of life through empathetic and respectful care.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Disability Support Worker
Endeavour Foundation
05.2023 - Current
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Kept detailed daily logs with care actions, patient behaviour's, and incidents.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Worked closely with therapists and other specialists to implement prescribed interventions consistently, leading to measurable improvements in client functioning.
- Medical appointments.
Delivery Courier
australia post
12.2022 - 04.2023
- Created delivery routes based on destinations and timelines to maintain efficiency.
- Inspected and monitored delivery vehicle and performed basic maintenance.
- Coordinated parcel delivery using strong time management skills.
- Developed strong relationships with customers through courteous service and proactive problem-solving abilities.
- Followed company policies and procedures during shift.
Pharmacist Assistant
Blooms The Chemist
11.2021 - 12.2022
- Maintained clean and organized pharmacy shelving and work areas.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Recommended over-the-counter medications for patients after assessing symptoms.
- Established clear and effective customer service policies to increase satisfaction and pharmacy loyalty.
- Created new customer profiles and updated information in pharmacy computer systems.
- Delivered medications to care areas and retrieved new orders for fulfillment.
- Webster pack/Blister pack for customers.
- Answered customer phone calls to address questions and provide assistance with prescriptions.
- Received, processed and entered prescription orders into pharmacy databases.
- Maintained a clean and organized work environment, adhering to strict hygiene protocols for optimal patient care.
Customer Service Cashier
Coles
11.2020 - 02.2022
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Greeted customers and responded to informational requests.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Kitchen Hand
Olivers And Stuchburys Espresso bar
10.2020 - 11.2020
- Maintained order and cleanliness of work areas to conform with health codes.
- Acquired new skills to support team and further accommodate customer needs.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Restocked main kitchen areas with items from shelves, coolers and freezers.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
Customer Service Assistant
Hungry jacks
10.2019 - 06.2020
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Communicated information to customers about product quality, value and style.
- Maintained clean and organized work environment to maintain customer safety.
- Answered customer questions about product availability and shipment times.
Education
Cert 3 In Beauty Services -
Larshar College Of Beauté & Hair
Year 11 Degree -
Gladstone State High
12.2021
Skills
- Customer Service
- Calm and Professional Under Pressure
- Teamwork and Collaboration
- Computer Skills
- Multitasking and Prioritization
- Upbeat and Positive Personality
- Patient and Empathetic
- Relationship Building
- Building Customer Trust and Loyalty
- Responding to Difficult Customers
- Creative Problem Solving
- Understanding Customer Needs
- Time Management
- Work well in a team or solo
- Great communication skills
- Domestic cleaning skills
- Daily living assistance
- Housekeeping and meal preparation
- Personal care
- Documentation and reporting
- Independent living support
- Medication organization
Certification
First aid and CPR
Blue card
Yellow card
Timeline
Disability Support Worker
Endeavour Foundation
05.2023 - Current
Delivery Courier
australia post
12.2022 - 04.2023
Pharmacist Assistant
Blooms The Chemist
11.2021 - 12.2022
Customer Service Cashier
Coles
11.2020 - 02.2022
Kitchen Hand
Olivers And Stuchburys Espresso bar
10.2020 - 11.2020
Customer Service Assistant
Hungry jacks
10.2019 - 06.2020
Cert 3 In Beauty Services -
Larshar College Of Beauté & Hair
Year 11 Degree -
Gladstone State High
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