Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Claudia Frost

Sunshine Coast

Summary

Dedicated and compassionate paramedic student with knowledge in CPR and first aid. Experienced in a variety of volunteer and customer-facing roles, including community outreach, health support, and team leadership. Skilled in building rapport, working collaboratively, and supporting individuals in both clinical and community settings. Brings a calm, professional approach to challenging situations and is committed to delivering person-centred service and care.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Team Member

Bunnings Warehouse
09.2024 - Current
  • Enhanced customer satisfaction by resolving product and service issues promptly and efficiently.
  • Mentored new hires by sharing best practices and experiences.
  • Collaborated with team members to address customer concerns, maintaining customer satisfaction.
  • Experience in operating POS systems, managing tills, and performing accurate cash handling and reconciliation.

Optical Dispensing Assistant

Specsavers Optometrists
05.2023 - 12.2024
  • Enhanced customer experience through attentive listening skills that allowed for personalised service and frame selection.
  • Assisted optometrists by performing pre-tests, including auto-refraction, tonometry, and visual fields.
  • Dispensed and fitted prescription eyewear, including adjusting and repairing frames, while creating customer rapport.
  • Managed optical orders and liaised with suppliers and laboratories to ensure timely delivery.
  • Worked collaboratively within a multidisciplinary team to ensure smooth workflow and excellent patient care.

Food and Beverage Attendant

Yum Gelato
02.2021 - 05.2023
  • Maintained clean and organized restaurant to comply with hygiene and health regulations.
  • Delivered friendly and efficient customer service in a fast-paced retail food environment.
  • Operated POS systems, handled cash and card transactions, and performed end-of-day cash reconciliation
  • Opened and closed the store, including stock preparation, cleaning, and register balancing
  • Prepared and served smoothies, juices, fruit bowls and gelato.


Food and Beverage Attendant

Gelato Mio
10.2019 - 02.2021
  • Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
  • Operated POS systems, processed cash and card payments.
  • Opened and closed the store, including setup, cleaning, and restocking.
  • Ensured compliance with hygiene and food safety standards during all food preparation and service.
  • Assisted in managing the store’s social media presence to promote products and engage with customers.
  • Trained new staff in daily operations, customer service, food handling, and POS procedures.

President

Sunshine Coast University Paramedic Association
06.2025 - 06.2026
  • Fostered community and connection between paramedic student cohorts through inclusive events, peer support initiatives, and collaborative communication
  • Led a committee to set and achieve strategic goals, coordinating meetings, delegating tasks, and ensuring accountability across roles
  • Represented the organisation in liaising with faculty to advocate for student needs and strengthen professional relationships

Volunteer First Aid Officer

Surf Life Saving Queensland
02.2025 - Current
  • Supervised beachgoers and public swimmers to ensure safety and respond promptly to incidents.
  • Inspected and maintained first aid equipment and supplies to ensure readiness and compliance.
  • Built strong rapport and trust with the community through approachable and professional conduct.
  • Set up and packed down beach patrol areas, including signage, flags, and first aid stations.

Food Service Volunteer

Saint Peters Anglican Church
02.2022 - 05.2023
  • Volunteered weekly to prepare and serve meals to individuals experiencing homelessness and food insecurity.
  • Engaged with community members each week to provide companionship and build genuine rapport.
  • Assisted in the weekly setup and clean-up of kitchen and dining areas, maintaining hygiene and safety standards.


Education

Bachelor of Paramedicine -

University of The Sunshine Coast
Sunshine Coast, QLD
12-2026

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Relationship building
  • Conflict resolution
  • First aid and CPR certification
  • Blue Card

Certification

  • CPR and First Aid Certificate
  • Hand Hygiene Certificate
  • SLSQ 4WD Qualification
  • Test and Tag Certification

Timeline

President

Sunshine Coast University Paramedic Association
06.2025 - 06.2026

Volunteer First Aid Officer

Surf Life Saving Queensland
02.2025 - Current

Customer Service Team Member

Bunnings Warehouse
09.2024 - Current

Optical Dispensing Assistant

Specsavers Optometrists
05.2023 - 12.2024

Food Service Volunteer

Saint Peters Anglican Church
02.2022 - 05.2023

Food and Beverage Attendant

Yum Gelato
02.2021 - 05.2023

Food and Beverage Attendant

Gelato Mio
10.2019 - 02.2021

Bachelor of Paramedicine -

University of The Sunshine Coast

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Claudia Frost