Cristina Mandingiado
Woodroffe,NT
Summary
Hospitality professional with record of delivering exceptional guest experiences. Adept at managing customer interactions and resolving issues to ensure satisfaction. Known for strong teamwork and adaptability in fast-paced environments. Skills include customer service, communication, and problem-solving, valued by employers in field.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Hospitality Worker
ARRCS Terrace Garden
11.2022 - Current
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Adapted to diverse customer needs, providing personalized service that exceeded expectations.
- Assisted in daily operations, ensuring smooth workflow and adherence to protocols.
- Maintained cleanliness and organization of dining areas, contributing to a welcoming environment.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Assisted with food preparation, ensuring adherence to safety and hygiene standards.
- Reduced risks by maintaining clean and organized work environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
Laundry Worker Level 2
Holy Cross Laundry Ltd
08.2014 - 02.2016
- Data entry of stock into our company’s software program.
- Identifying faults in machinery and troubleshooting minor faults in machinery.
- Assessing and inspecting products for suitability.
- Allocating linen to designated areas, identifying and organizing products according to garment type
- Operating industrial style machinery/equipment including: industrial washing machines, large line iron press, conveyors, feeders, folders, stack packaging and dispatching.
- Operated commercial laundry equipment to ensure efficient processing of linens and garments.
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
- Ensured customer satisfaction through meticulous inspection and quality control measures on all garments.
- Operated steam and flat iron pressers to keep clothes wrinkle-free.
- Maintained accurate records of completed tasks and processed transactions using company software systems efficiently.
Tour Guide
Department of Tourism
05.2007 - 06.2014
- Organizing homebound and outbound guests itineraries
- Planning and scheduling itineraries in accordance with weather forecasts and formulated on guests interests, promoting the country’s key destinations and meeting guests expectations whilst ensuring a safe tour.
- Managing time of activities, meals, arrivals and departures.
- Escorting guests and conducting an eventful and interesting tour.
- Undertaking research and familiarizing myself with set destinations to ensure everyone's safety during tours and to formulate interesting and informed tours for guests
- Explaining safety procedures to guests and overlooking guests during tours, to ensure their safety
- Guided groups of up to 100 people on scheduled tours.
Skills
- Attention to detail
- High level of customer service
- Strong communication skills
- Efficient organizational skills
- Ability to effectively multitask
- Adhering to tour guidelines & hospitality
- Computer literate with a sound knowledge of Microsoft Software
- Food preparation
- First aid training
- Cross-cultural sensitivity
- Health code compliance
- Food safety
- Language proficiency
- Customer service
- Teamwork and collaboration
Certification
- NDIS Worker Orientation Training - [09/02/2026]
- Costumer Service in Care (Including Feedback and Complaints) - New Aged Care Standard 1 -[13/02/2026]
- Hazardous Manual Tasks - New Aged Care Standard 2 [09/02/2026]
- Work Health and Safety - New Aged Care Standard 2 [25/11/2025]
- Food Services to Vulnerable Persons - New Aged Care Standard 6 [25/11/2026]
LANGUAGES
English, Full Professional Proficiency
Tagalog (Filipino), Native or Bilingual Proficiency
Timeline
Hospitality Worker
ARRCS Terrace Garden
11.2022 - Current
Laundry Worker Level 2
Holy Cross Laundry Ltd
08.2014 - 02.2016
Tour Guide
Department of Tourism
05.2007 - 06.2014