Boutique Manager
Versace - Pacific Fair Gold Coast
08.2022 - Current
Hi, I’m
Cristina McCammon
Labrador
Summary
Forward-thinking team leader in customer service leadership, prepared for this role. Skilled in team collaboration, conflict resolution, and driving performance improvement. Strong focus on achieving results and adapting to changing needs. Known for passion, reliability, assertive problem solving, communication skills, and fostering positive team environment.
Work History
Versace - Pacific Fair Gold Coast
Boutique Manager
08.2022 - Current
Job overview
- Company Overview: Founded in1978 in Milan, Gianni Versace S.r.l is one of the leading international fashion design houses and a symbol of Italian luxury world-wide
- It designs, manufactures, distributes and retails fashion and lifestyle products including haute couture, prêt-à-porter, accessories, jewellery, watches, eyewear, fragrances, and home furnishings all bearing the distinctive Medusa logo
- The Versace Group distributes its products through a world-wide D.O.S
- Network which includes over200 boutiques in the principal cities and over1500 wholesalers worldwide
- In2000 Gianni Versace S.r.l opened Palazzo Versace, the first hotel project to be branded by a luxury goods company, which provides tourists and travelers the opportunity to experience and enjoy the complete Versace lifestyle
- Reengaging and maximizing revenue in a dormant GC market post-Covid, driving sales and opportunities through networking and collaborations
- Engaging with interstate and international clients alike and converting them to our sales experience
- Strengthening brand loyalty and customer service
- Achieving and exceeding sales targets in a new boutique
- Exceeded expected sales and maintaining a5 star Google review rating in that time
- Working closely with management to complete team building, product knowledge, rostering, closely analysing hard KPIs, improving CRM and much more
- Correcting and simplifying processes to maximize productivity including -helping to rectify outdated processes in POS -suggesting and implementing updated systems within the company together with local IT and international IT departments
- -Implementing an emergency strategy for when communication systems fail
- Organising/Marketing events
- Organising consignments/media loans/insurance/security for events and media moments
- Assisting with training of new Managers and assisting/advising with opening of new boutiques
- Recruiting, training and maintaining a solid team of10 people in this time
- Managing client complaints when necessary
Hardy Brothers Jewellers - Pacific Fair Gold Coast
Boutique Manager
09.2019 - 06.2020
Job overview
- Company Overview: Hardy Brothers is a specialty retailer and private company of fine jewellery, timepieces and decorative arts in Australia who are the only of its kind locally to hold the Royal Warrant in Australia
- Its historic products are now highly collectible and are held in State and National Collections
- Bespoke jewellery experts and Argyle Pink diamond specialists
- Achieving and exceeding sales targets in a new boutique and market
- Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
- Exceeded annual sales by +40% in first year as store manager as well as raising our Google review rating from4.0 to4.3 in that time
- Working closely with management to complete team building, product knowledge, rostering, closely analysing KPIs, improving CRM and much more
- Correcting and simplifying processes to maximize productivity including -helping to rectify outdated processes in POS -suggesting and implementing updated systems within the company together with IT such as the quoting and special ordering system which resulted in a37% increase in special orders
- -Implementing an emergency strategy for when communication systems fail
- Organising events - both with our own products as well as with the brands we are agents for; such as Omega, Breitling, Longines, Bell & Ross, Wolf etc
- Organising consignments/jewellery loans/insurance/security for events and media
- Training of new Managers and assisting/advising with opening of new boutiques
- Recruiting, training and maintaining a solid team of6 people in this time
- Managing client complaints when necessary
- Acting Manager
- Casual Sales Associate
- Service Manager
Hardy Brothers
Acting Manager
05.2020 - 11.2020
Hardy Brothers - Pacific Fair Gold Coast
Service Manager
09.2018 - 04.2019
Job overview
- Hardy Brothers is a specialty retailer and private company of fine jewellery, timepieces and decorative arts in Australia who are the only of its kind locally to hold the Royal Warrant in Australia
- Its historic products are now highly collectible and are held in State and National Collections
- Bespoke jewellery experts and Argyle Pink diamond specialists
- Maximizing the revenue generated from luxury jewellery and timepiece sales and servicing, as well as custom made bespoke pieces in a multimillion dollar generating boutique
- Strengthening brand loyalty and customer service
- Achieving and exceeding sales targets in a new boutique and market
- Exceeded annual sales by +40% in first year as store manager as well as raising our Google review rating from 4.0 to 4.3 in that time
- Working closely with management to complete team building, product knowledge, rostering, closely analysing KPIs, improving CRM and much more
- Correcting and simplifying processes to maximize productivity including -helping to rectify outdated processes in POS -suggesting and implementing updated systems within the company together with IT such as the quoting and special ordering system which resulted in a 37% increase in special orders
- Implementing an emergency strategy for when communication systems fail
- Organising events - both with our own products as well as with the brands we are agents for; such as Omega, Breilting, Longines, Bell & Ross, Wolf etc
- Organizing consignments/jewellery loans/insurance/security for events and media
- Training of new Managers and assisting/advising with opening of new boutiques
- Recruiting, training and maintaining a solid team of 6 people in this time
- Met with customers to discuss service needs and offer available solutions.
- Resolved customer complaints in professional and timely manner.
Pacific Fair Boutique
Deputy Store Manager
04.2018 - 08.2018
Job overview
- Bulgari is a World Renowned Luxury Italian Jeweller specialising in coloured stones, timepieces accessories and fragrances
- Part of the renowned LVMH group.
- Managing and building the team in delivering excellence in customer service and driving sales and exceeding KPIs
- Working closely with Management and Head office to deliver World class service
- Coaching and mentoring the team to improve and strive for excellence
- Networking to expand the business locally and internationally.
Tag Heuer – Pacific Fair Gold Coast, Pacific Fair Boutique
Sales Associate
03.2017 - 04.2018
Job overview
- Tag Heuer is a luxury Swiss watch maker specializing in exceptional timepieces
- Part of the LVMH group
- This was my first exposure to luxury timepieces where I had extensive in-house training
- Maximizing the sales in a new luxury boutique
- Assisting with after sales repairs and maintenance of luxury time pieces while working closely with the LVMH watch workshop based in Sydney
- Assisting the Brisbane boutique when they were understaffed
- Assisting with day to day duties.
Paspaley Pearls - Martin Place Flagship Boutique
Eboutique Manager & Personal Shopper
06.2013 - 02.2017
Job overview
- Paspaley Pearls is an Australian Family Owned Luxury Business that specialises in Australian South Sea Pearls-the largest and most beautiful pearls in the world
- Managing the online Customer Experience through the Personal Shopper program and Eboutique website
- Specializing in dealing with VIPs and creating special events to grow and maximize sales to new and existing clients locally and internationally
- Including management of online and phone orders, stock requirements and delivery of product
- Training the boutiques both locally and internationally in exporting/importing product
- Also standardizing the freight standards within Australia
- Creating sales and marketing initiatives to develop the online, retail and wholesale business-including within sister companies
- Developing improvements, facilitations and teaching of new or existing sales processes and company systems locally and internationally-to maximize sales and cut unnecessary costs as well as improve time management business wide
- Organizing all elements of opening Pop-up temporary boutiques as well as private viewings off premises
- Assisting the retail and wholesale divisions of the business whenever necessary both locally and internationally
- Creating and organizing the Corporate Social Responsibility program for the business
- The Eboutique I managed became the highest growing part of the business
- Looking after the Client Conflict Management internationally
- Assisting in the organizing of the yearly VIP excursions to the pearl farms
- Nominated for the Company’s Safety Award in a business of thousands of employees
- Optimistic skilled problem solving team leader and team player.
Sydney Martin Place Flagship Boutique
Sales Associate
12.2011 - 06.2013
Job overview
- Achieving the goals of the business through high levels of customer service, sales skills and product knowledge.
Simon Johnson - Purveyor of Quality Foods
Second in Charge Retail Sales
01.2009 - 01.2012
Job overview
- Simon Johnson is a national luxury fine food provedore wholesale and retail company, supplying many of the top restaurants in Australia as well as private clients
- My exposure to different parts of the world together with my outgoing personality, my hospitality background and passion for fine food and wine made this position a natural progression from my previous professions
- Maximising sales through the boutique to both wholesale and retail clients as well as the online website while managing the boutiques day to day duties.
Waimea Trading & Gourmet Life
Marketing Manager and 2IC
01.2008 - 01.2009
Job overview
- Waimea Trading was established in 2003 and specializes in Caviar, Truffles and Fresh European Mushrooms
- Organising the importing and distribution of superior fine food products and fresh produce from all corners of the globe
- Waimea Trading supply to renowned chefs, five star restaurants and to private clients who are simply fine food fanatics
- Gourmet Life is the retail side of Waimea Trading.
Real Estate Company
Marketing Manager & Administration Coordinator
10.2007 - 10.2008
Job overview
- Billicorp was a Commercial and Industrial, in South Sydney taken over by LJ Hooker Real Estate
- Managing all aspects of the businesses marketing of the company and the commercial and industrial properties we were listing.
Marymount Institute Nomentana
Elementary School Art Teacher
09.2006 - 06.2007
Job overview
- Marymount Institute Nomentana is a private Catholic Italian multi-lingual school based on the Italian system of education.
- Taught four classes from 1st to 4th grade of 30 children each in English and Italian.
- Managed a diverse range of learners, adapting lesson plans to accommodate different abilities and interests.
- Bilingual Italian-English speaking Catholic Elementary and Middle School associated with the Sacred Heart of Mary.
Elementary
School Art Teacher
Job overview
- Taught four classes from 1st to 4th grade of 30 children each in English and Italian
- Bilingual Italian-English speaking Catholic Elementary and Middle School associated with the Sacred Heart of Mary
Moore College of Art and Design
Substitute Teacher
Assistant
04.2005 - 05.2005
Job overview
- To Art and Ceramic Teachers
Moore College of Art and Design
Gallery Assistant
05.2002 - 08.2002
George Nista
Apprentice/Assistant
Sculptor Tony Visco
Apprentice/Assistant, Painter
Job overview
- Successfully completed assigned tasks alongside apprentices demonstrating proper techniques for quality results.
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
Education
Moore College of Art and Design
from Jewellery Design, Art History
University Overview
Kimmel Centre Award June 2005 – CAD & Silver Jewellery Design Award
Marymount International School
International Baccalaureate
University Overview
Marymount is a private Catholic School based on the American System of Education including
Skills
- Customer service
- Problem-solving
- Sales expertise
- Exceptional interpersonal communication
- Training and mentoring
- Team building and leadership
- Complaint resolution
- Customer relationship management (CRM)
Interests
CHARITABLE ACTIVITIES
, Mozambique Istituto Marymount Nomentana-Rome, Italy
Jesuit Centre-Rome, Italy
Let’s Build a School Cambodia-Sydney Australia
Languages
Languages
English
Italian
Timeline
Acting Manager
Hardy Brothers
05.2020 - 11.2020
Boutique Manager
Hardy Brothers Jewellers - Pacific Fair Gold Coast
09.2019 - 06.2020
Service Manager
Hardy Brothers - Pacific Fair Gold Coast
09.2018 - 04.2019
Deputy Store Manager
Pacific Fair Boutique
04.2018 - 08.2018
Sales Associate
Tag Heuer – Pacific Fair Gold Coast, Pacific Fair Boutique
03.2017 - 04.2018
Eboutique Manager & Personal Shopper
Paspaley Pearls - Martin Place Flagship Boutique
06.2013 - 02.2017
Sales Associate
Sydney Martin Place Flagship Boutique
12.2011 - 06.2013
Second in Charge Retail Sales
Simon Johnson - Purveyor of Quality Foods
01.2009 - 01.2012
Marketing Manager and 2IC
Waimea Trading & Gourmet Life
01.2008 - 01.2009
Marketing Manager & Administration Coordinator
Real Estate Company
10.2007 - 10.2008
Elementary School Art Teacher
Marymount Institute Nomentana
09.2006 - 06.2007
Substitute Teacher Assistant
Moore College of Art and Design
04.2005 - 05.2005
Gallery Assistant
Moore College of Art and Design
05.2002 - 08.2002
Apprentice/Assistant
George Nista
Marymount International School
International Baccalaureate
School Art Teacher
Elementary
Apprentice/Assistant, Painter
Sculptor Tony Visco
Moore College of Art and Design
from Jewellery Design, Art History
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