Dakota Mansell

Since working here in 2016, I have worked various of shifts throughout the day, evening and currently graveyards. I have worked in all areas of the club such as reception, bar and gaming.

• Adhered to state laws regarding liquor, gaming and food services and customer regulations.
• Enhanced customer satisfaction by providing time efficient and exceptional service.
• Greeting, engaging and helping/assisting patrons when entering and/or in the club.
• Maintaining cleanliness in all areas of the club.
• Working independently or in a team.
• Money handling.
• Maintain stock levels.
• Training new staff members in all areas and showing club procedures.

• Providing personalized support and assisting with personal care, domestic assistance and daily living activities.
• Transported clients to appointments, shopping venues, group therapy activities and entertainment events as requested by client.
• Conducted home visits to assess clients home environment and provide support.
• Improved client satisfaction by addressing concerns and implementing feedback in progress notes for other team members.
• Developed rapport with clients and their families by consistently demonstrating active listening, understanding, and genuine concern for their wellbeing.
• Trained new support workers by providing guidance and demonstrating effective client care techniques.
• Participated in professional development and training opportunities to enhance skills such as mental health and trauma training.

• Enhanced customer satisfaction by efficiently processing food and beverage orders and payments with exceptional service.
• Preparation of food and coffee orders.
• Maintain a clean, welcoming environment for patrons.
• Money handling.
• Transported to different cafe locations when needed.
• Helping team members during busy periods by multitasking effectively between cashier duties and other station responsibilities as needed.

• Enhanced customer satisfaction by efficiently processing food and beverage orders and payments in store and over the phone.
• Enhanced customer satisfaction by providing time efficient and exceptional service.
• Maintaining cleanliness in all areas and sterilised kitchen/food preparation equipment.
• Money Handling.
• Made and prepared food orders.

• Maintained a spotless environment for guests through daily housekeeping tasks.
• Cleaned and restocked guest rooms by replacing used towels and linens vacuuming/mopping floors, making beds and restocking bathroom and kitchen items within allocated times.
• Upheld standards of sanitation in common areas, making it an inviting atmosphere for guests including public areas of the pub.