Danielle Forbes

Key Responsibilities

• Case management of complex and high risk claims.
• Investigation and response to Psychological claims.
• Upskilling and educating operations staff.
• Advice around statistical reporting for Health and Safety data.
• Mentorship within the WHS team.
• Representation of Anglicare Southern Queensland for Regulatory and Common Law matters.
• Review of pre-employment declarations.
• Relationship contact point for external stakeholders such as WorkCover Queensland, Occupational Rehab Providers, and Solicitors.

Achievements

Assisting with significant reduction in claims costs over a 12 month period, resulting in a significant premium reduction.

Informing the creation of new policies through best practice management.

Key Responsibilities

• Portfolio management of national claim for a large client.
• Assistance to review and update processes and KPI standards to improve consistency.

Achievements

• Assisting the broader team to achieve and maintain KPIs to a high standard.

Key Responsibilities

• Management of 2 direct reports within the Injury Management Team.
• Health, safety and wellbeing education and promotion.
• Day-to-day operational claims management tasks.
• Review workplace ergonomics and facilitate appropriate referrals.
• Risk mitigation via pre-employment screening.
• Assistance with legislatively compliant health monitoring for Asbestos & Silica.

Achievements

• Substantial improvements both in terms of claims costs reductions and legislative compliance for workers' compensation claims.
• Detailed data-analysis and reporting to support data informed strategies within the Health, Safety and Wellbeing program (not previously undertaken by Council).
• Improved operations through consistent hard work and dedication.
• Wrote an evidence based review paper to facilitate an informed Covid-19 response within Council.
• Project lead for the delivery of Council's Safe Work Month program in October 2021.
• Procurement of occupational therapy services contracts.
• Current BPX project lead for review and realignment of policies relating to work impacting injury or illness.

Key Responsibilities

• Effective claims management in conjunction with a variety of stakeholders.
• Strategic assistance with injury prevention and risk management.

Achievements

• Change champion within the business to promote and facilitate improvements in claims management modelling.
• Maintained excellent outcomes with catastrophic injuries by working effectively and communicating well with all parties.
• Used clinical knowledge within common law (damages) settlement to save a large sum of money paid out on claim settlement.

Key Responsibilities

• Provision and co-ordination of emergency global assistance on behalf of private insurers - inclusive of medical, travel or security requirements.

Achievements

• Working within a small team I amalgamated the team to work with a more positive, focused culture. This improved team cohesiveness.
• Used my diverse skillsets: clinician, avid traveler and linguist to bring about excellent claim outcomes in often very unusual circumstances.

Key Responsibilities

• Provision of allied health services within Newcastle and Sydney regions at various private practices.
• Treated both WorkCover and DVA patients.

Achievements

• Supervised a small team of chiropractic assistants.
• Treated a variety of patients from various backgrounds.
• Health promotion within geriatric communities on NSW central coast.

Key Responsibilities

• Sales of new and upgraded mobile phone contracts.
• Customer service and trouble shooting all products.

Achievements

• Constantly meeting and exceeding monthly sales and KPI targets.
• Became a second tier escalation contact to resolve complaints referred from the Telecommunications Ombudsman.