Summary
Overview
Work History
Education
Skills
Timeline
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Thanaree Dana Aramphong

Melbourne,VIC

Summary

I am an accomplished Injury Management Advisor with a proven track record at Gallagher Bassett, leveraging expertise in Personal Injury and strategic planning to enhance claims management, return to work and recovery processes. Excelled in relationship building and training with multiple teams within the company as well as external clients, significantly improving stakeholder outcomes. Proficient in Microsoft Office, Novus, ACCTION and Adobe, adept at delivering presentations and mentoring with a focus on results. Well-versed in operating in complex, dynamic environments under tight deadlines. Prepared to leverage 3-4 years' experience to take on new position with Downer. Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients (both internal and external). Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills.

Overview

16
16
years of professional experience

Work History

Injury Management Advisor

Gallagher Bassett
03.2021 - Current
  • Implementing my Personal Injury expertise in the review of complex medical requests arising from Worker’s Compensation claims
  • Collaborating with Case Managers and Treating Health Providers to review and make recommendations for treatment plans for injured workers based on medical advice and evidence
  • Liaising with Medical Advisors relating to specialised and niched requests for surgery and treatment to ensure Worksafe and industry guidelines are being adhered to as part of treatment requests
  • Advising employers, employer consultants and other stakeholders with updates regarding injury management strategies
  • Providing quality customer service to injured workers, employers, employer consultants & other stakeholders
  • Providing Injury Management expertise and advice, as well as coaching and mentoring to claims managers

  • Ensuring timely, educated and informed medical claims management decisions are made, with an objective to improve outcomes all parties involved

Case Manager

Gallagher Bassett
04.2019 - 03.2021
  • Managing and processing claims for injured workers who are claiming reimbursement and cost coverage of various types of medical expenses to help them in their journey to recovery
  • Reviewing, monitoring and approving requests from my injured workers for medical/surgical treatment and sending them to relevant parties (Injury Management Advisor if applicable)
  • Administration based tasks such as, assessing and processing invoices, entering contact notes, drafting letters relating to decisions being made on claims
  • Taking and making a high volume of client and customer calls relating to claims outcomes, updates, and customer service
  • Working closely with internal and external stakeholders including, injured workers, employers, treating health care providers

Cashier/Cook's Assistant

Nandos
01.2009 - 08.2014
  • Reconciliation of cash flow
  • Restocking necessary items
  • Kitchen duties
  • Food preparation and delivery
  • Cleaning duties
  • Customer service
  • Opening/closing procedures

Education

Bachelor of Business/Arts - Major: Marketing / Extended Major: Psychology

University of Queensland
Brisbane, QLD
06.2018

Diploma of Business - Business

Southbank Institute of Technology
Brisbane
12.2013

Skills

Personal

  • Relationship Building
  • Strategic Planning
  • Training and mentoring
  • Presentations

Computer Skills

  • Microsoft Office (Excel, Word, Powerpoint etc)
  • Adobe
  • Novus
  • ACCTION
  • Outlook

Timeline

Injury Management Advisor

Gallagher Bassett
03.2021 - Current

Case Manager

Gallagher Bassett
04.2019 - 03.2021

Cashier/Cook's Assistant

Nandos
01.2009 - 08.2014

Bachelor of Business/Arts - Major: Marketing / Extended Major: Psychology

University of Queensland

Diploma of Business - Business

Southbank Institute of Technology
Thanaree Dana Aramphong