Danielle Zacarias
Auchenflower,Australia
Summary
I am a positive, organized, responsible, honest, and friendly person, willing to learn new things and work hard. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
Work History
Disability Support Worker
Saimaa Support Services
Brisbane, QLD
04.2024 - 05.2024
- Swept, mopped, vacuumed and polished floors of all types.
- Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
- Assisted customers in selecting appropriate cleaning products for specific tasks.
- Assisted in developing self-care skills such as personal hygiene practices.
Event Staff Volunteer
Tour de brisbane
Brisbane, QLD
04.2023 - 04.2024
- Provided direction to players regarding safety procedures while on the course.
- Entered data into databases accurately and efficiently.
- Worked closely with volunteers who assisted with guiding activities.
- Assisted in the development of new policies and procedures to improve operational efficiency.
Event Staff Member
Canex Resources
Brisbane, QLD
03.2024 - 03.2024
- Distributed promotional materials such as flyers or brochures to attendees.
- Assisted in setting up and breaking down of the event space.
- Provided customer service support to attendees and answered any questions they had about the event.
- Set up and tore down equipment for large scale events, conferences and graduations.
Senior Analyst
Vivo (Telefônica Brasil)
São Paulo, Brazil
12.2006 - 11.2022
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Implemented effective communication protocols between internal teams working on different aspects of a given project.
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
- Developed and maintained project plans, timelines, and budgets.
Shop Attendant
TNG Retail Services
São Paulo, Brazil
09.2004 - 01.2005
- Resolved customer disputes professionally using problem solving skills.
- Assisted in organizing promotional displays within the store to increase visibility of featured items.
- Communicated effectively with other staff members regarding customer inquiries, complaints, or concerns.
- Demonstrated a strong working knowledge of current promotions and sales initiatives within the store.
Education
Diploma Leadership and Management -
Greystone College Brisbane
Brisbane05-2025
General English - English Language and Literature
Browns English Language School
Brisbane12.2024
Master's degree in Project Management -
Uniderp
07.2022
Bachelor's degree in Engineering -
Inatel
12.2003
Skills
- Customer service
- Customer support
- Computer skills
- Disability Services
- Housekeeping
- Relationship Building
- Project Management
- Risk Management
- Customer Relations
Extra
- Volunteer in South America (Child Support), 08/01/16
- Certificate at Barista Course, 03/01/20
Affiliations
- Lover of coffee shops, theater and volunteer work, cycling and doing physical exercise to mainly take care of mental and physical health
Languages
English
Limited
Portuguese
Professional
Spanish
Professional
Timeline
Disability Support Worker
Saimaa Support Services
04.2024 - 05.2024
Event Staff Member
Canex Resources
03.2024 - 03.2024
Event Staff Volunteer
Tour de brisbane
04.2023 - 04.2024
Senior Analyst
Vivo (Telefônica Brasil)
12.2006 - 11.2022
Shop Attendant
TNG Retail Services
09.2004 - 01.2005
Diploma Leadership and Management -
Greystone College Brisbane
General English - English Language and Literature
Browns English Language School
Master's degree in Project Management -
Uniderp
Bachelor's degree in Engineering -
Inatel
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