DANUSHKA PITIWELA
Hallam
Summary
Self-motivated, team player with strong organizational and interpersonal skills. Always looking to learn new skills, take on extra responsibilities, and grow professionally. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
12
12
years of professional experience
Work History
DUTY MANAGER
OPEN DOOR PUB CO LTD
02.2023 - 07.2023
- Coordinated with suppliers and vendors to determine availability of required materials.
- Implemented cost-saving measures to enhance profitability and align with budget.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Conducted routine inspections to check quality and compliance with established specifications.
- Proactively participated in meetings and helped create new practices
- Answered calls, responded to emails, and spoke with clients face-to-face
- Processed a range of documentation and entered information into databases
- Trained, coached, and supervised new staff members
- Accurately handled large amounts of money on the cash register
- Pitched ideas on how to improve performance and efficiency
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
RESTAURENT MANAGER
LYONS CAFE PVT LTD
05.2011 - 11.2022
- Proactively participated in meetings and helped create new practices
- Onboarded new employees with training and new hire documentation.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Trained, coached, and supervised new staff members
- Work with Chef on menu planning
- Maintain records of stock levels, turn over, expenses
- Maintain record keeping system and reconcile accounts for reporting period
- Ensure delivery of superior and consistent product quality of food and beverage, service, ambiance, and presentation
- Oversee general daily operations of restaurant and any event activity supporting business goals of excellent experience every time
- Control stock and staffing levels on company systems
- Consistently meet customer satisfaction targets to generate repeat business, referral and positive word of mouth
- Ensure that the OH&S program is implemented and employees are supervised and trained to meet requirements under the program
- Ensure there is appropriate number of staff at venue at all times
- Ensure all employees at venue are engaged, understand service goals and have sense of ownership of venue
- Develop high level of employee engagement within venue employees
- Demonstrate leadership by effectively recruiting, inducting, training, appraising and developing all employees within your team to Company standard
- Managing employee relations, employee records and performance management issues to meet Company standards
Education
Hospitality Management
HOMSGLEN TAFE
Melbourne, VIC05.2006
Skills
- Teamwork
- Problem-Solving
- Customer service
- Sales
- Leadership
- Handling conRict
- Public speaking
- Office administration
- LANGUAGES
- ENGLISH Advanced
Additional Information
Indunil Kukulugala
Human Resource manager
Lyons Café (Private) Limited.
Email: Lyoncafe1958@gmail.com (+94) 760043531
Alison Lever
Senior Operations Manager
Open Door Pub Co Ltd.
0428221394
Timeline
DUTY MANAGER
OPEN DOOR PUB CO LTD
02.2023 - 07.2023
RESTAURENT MANAGER
LYONS CAFE PVT LTD
05.2011 - 11.2022
Hospitality Management
HOMSGLEN TAFE
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