Dasha Driscoll
Brisbane,QLD
Summary
Current Psychology student passionate about providing exceptional customer service and building lasting relationships with clients on behalf of the organization. Proven track record in enhancing customer satisfaction and operational efficiency, notably at the Australian Taxation Office. Skilled in handling client interactions with professionalism and compassion, data management and improving organizational processes, demonstrating superior problem-solving abilities and software proficiency. Excelled in mentoring and developing strong team and client relationships, significantly contributing to achieving and organization and team goals.
Overview
3
3
years of professional experience
Work History
Service Delivery Officer
Australian Taxation Office
02.2023 - Current
- Enhanced customer satisfaction with timely and accurate responses and resolutions to complex and high-risk client enquiries and issues.
- Managed and resolved approximately 30 incoming calls per day from customers
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Mentored newly-trained team members, providing guidance on conducting practices and procedures
- Collected, arranged, and input information into database system.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Provided improvement feedback for ATO procedures targeted at addressing specific pain points in the service delivery process.
- Directed the creation and implementation of a performance portfolio to assist the team in meeting and exceeding organizational goals and KPIs
- Developed strong relationships with internal departments and teams
- Handled and de-escalated emotionally charged phone calls and contexts to rebuild client relationships and resolve sensitive matters
Administrative Assistant
Red Octopus - Screen Printing And Graphic Design
07.2022 - 11.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client enquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Sales Assistant - Casual
Veronika Maine
11.2022 - 01.2023
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Processed transactions accurately while maintaining a high level of customer service.
- Executed visual merchandising strategies to attract customers and drive sales.
- Helped customers locate products and checked store system for merchandise at other sites.
Customer Service Liaison
Target
04.2021 - 07.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed strong rapport with customers, fostering trust and loyalty through attentive service provision.
- Handled customer inquiries and suggestions courteously and professionally.
Education
Bachelor of Science - Psychology And Social Sciences
University of Queensland
Brisbane, QLD06.2026
High School Diploma -
Brisbane State High School
South Brisbane, QLD11.2022
Skills
- Effective Time Management
- Customer Relations and Satisfaction
- Call Centre experience
- Computer and Complex Software Proficiency
- Complaint Handling
- Problem-solving abilities
- Data Entry
- Paperwork Processing
- Account Management
- Microsoft Programs
- Siebel CRM system proficiency
Languages
English
Native or Bilingual
Serbian
Native or Bilingual
Italian
Limited Working
Timeline
Service Delivery Officer
Australian Taxation Office
02.2023 - Current
Sales Assistant - Casual
Veronika Maine
11.2022 - 01.2023
Administrative Assistant
Red Octopus - Screen Printing And Graphic Design
07.2022 - 11.2022
Customer Service Liaison
Target
04.2021 - 07.2022
Bachelor of Science - Psychology And Social Sciences
University of Queensland
High School Diploma -
Brisbane State High School
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