Deeps Pinninty
Sydney,NSW
Summary
Experienced Business Analyst with a successful track record in the health sector, specifically within NSW Health ministry's KPI and EMR replacement program. Over 5 years of expertise in managing diverse Software Development Lifecycle (SDLC) projects at large-scale organizations. Collaborating closely with project stakeholders, primary objective was to ensure seamless integration of the new EMR system and cloud-based data platform to enhance NSW Health ministry KPI reporting and drive improved outcomes in the healthcare domain.
Overview
9
9
years of professional experience
Work History
Business Analyst
MQ Health - Macquarie University
Sydney
01.2024 - Current
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Increased resource efficiency by analyzing detailed business requirements.
- Implemented best-practice methodologies that improved overall project delivery timelines while maintaining quality standards.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Enabled data-driven decision making with advanced analytics tools, generating valuable insights for organization.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in organization.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Boosted customer satisfaction levels by identifying areas of improvement and proposing actionable solutions.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
- Collaborated with teams in product line transition to streamline manufacturing footprint.
- Created data models to support decision-making processes.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Identified patterns and trends in large data sets and provided actionable insights.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Created dashboards to monitor and track key performance indicators.
- Utilized data visualization techniques to present and explain complex data sets.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
Agile Business Analyst
Southeastern Sydney Local Health District – NSW Health
Sydney
01.2023 - 01.2024
- Developed a comprehensive testing strategy specifically tailored for the EMR implementation, outlining the testing scope, objectives, methodologies, and resources required for successful validation
- Collaborated with stakeholders to validate and verify business requirements, ensuring they were clear, complete, and aligned with healthcare industry standards and regulations
- Prepared and executed test scenarios to validate the functional design documentation of the EMR system, ensuring it met the specified requirements
- Unitiated the project by creating a detailed project plan outlining the scope, timelines, and required resources for the migration, utilizing Jira Software, and advanced roadmaps to ensure efficient project management
- Resulted in a streamlined migration process and successful implementation of the project within the specified timelines
- Conducted thorough testing to validate and verify the configuration workbook updates made during the EMR implementation, ensuring accurate system settings and behavior
- Facilitated UAT sessions with healthcare professionals and operational stakeholders to gather feedback and ensure the EMR system met their clinical and administrative needs
- Performed comprehensive regression testing after system updates and configuration changes to ensure the stability and integrity of existing EMR functionalities
- Validated the integration of EMR data with the cloud-based data platform, ensuring seamless data flow and accuracy
- Conducted security testing to identify and address potential vulnerabilities and ensure patient data confidentiality and system integrity
- Assessed the performance and scalability of the EMR system under various user loads to ensure it could handle real-world usage scenarios
- Analyzed and documented data flow analysis diagrams to understand how patient information flows through different modules of the EMR system
- Established a robust defect management process to track, report, and prioritize defects identified during testing, collaborating with development teams for timely resolutions
- Coordinated the setup and maintenance of testing environments that accurately simulated the production environment, ensuring reliable testing outcomes
- Maintained clear and organized testing documentation, including test plans, test cases, test scripts, and test execution reports
- Provided training and ongoing support to end-users and healthcare professionals during UAT and post-implementation, ensuring a smooth transition to the new EMR system
- Ensured the EMR system compliance with relevant healthcare regulations, standards, and guidelines, ensuring patient safety and data integrity.
ICT Business Analyst
NSW Health, Sydney
Sydney
08.2021 - 01.2023
- Led the requirements gathering and process mapping activities for a new Human Capital Management (HCM) system implementation, working with cross-functional teams to ensure successful configuration and functional design documentation preparation
- Collaborated with key stakeholders from various Business Units and functions to gather and validate business requirements for the new HCM system, ensuring alignment with organizational needs
- Worked on a project to leverage Electronic Medical Record (EMR) data and a cloud-based data platform to provide essential KPIs to the Ministry of Health, supporting healthcare service improvement
- Embraced Agile methodologies for the EMR replacement program, enhancing technology capabilities to facilitate a successful transition and improved data management
- Collaborated with IT teams to ensure the smooth implementation of Single Sign-On (SSO), Multi-Factor Authentication (MFA), and Role-Based Access Control (RBAC) solutions for improved data security
- Extensive market research and competitive analysis to inform strategic decision-making for the EMR replacement program and data platform enhancement
- Analyzed existing workflows, documented data flow analysis diagrams, and facilitated change management for process improvements in EMR data management
- Collaborated with product teams to write EPICS, Features, User Stories, and Acceptance Criteria, ensuring clear documentation of project requirements
- Led the User Acceptance Testing (UAT) phase for the HCM implementation, providing ongoing support to business users and ensuring a smooth transition to the new system
- Coordinated with key stakeholders across workstreams to obtain cooperation in coordinating business improvement project activities, such as system and process improvements
- Developed metrics to measure the effectiveness of improvement activities, identifying areas for enhancement and implementing solutions
- Managed ad hoc requests by aligning them with the priority matrix, ensuring optimal resource allocation and timely completion of high-priority tasks
- Developed as-is and to-be state system workflow diagrams, using BPMN 2.0 Cross Functional Flow Diagrams and UML use case diagrams to visualize process improvements
- Created detailed improvement project plans, defining goals, milestones, and required resources, to support change management and transition activities for the EMR replacement program.
Digital Business Analyst
Kesys Technologies, Sydney
Sydney
08.2019 - 08.2021
- Monitored, directed, and documented all inefficiencies or application errors of the internal and external IT systems to elicit business requirements
- Tested database systems and upgrades by debugging, tracking, reproducing, logging, and resolving all issues, according to approved quality testing scripts and procedures
- Monitored progress by leveraging analytics to assess the impact, engagement, functionality, and effectiveness of knowledge management strategy
- Analyzed and discovered the features in close collaboration with the Product Owner, Subject matter experts and management
- Created a Business Requirements Document, Software Requirements Specification Document (SRSD) and Functional Requirements Document (FRD)
- Performed MoSCoW and SWOT analysis on business processes and requirements to improve the delivery of products.
Agile Business Analyst
Kesys Technologies, Sydney
Sydney
07.2017 - 08.2019
- Developed wireframes using Figma based on required specifications for development team, including functionality of product
- Attained strong experience with agile methodologies and project management tools such as Jira Software and Confluence
- Coordinated with development teams to ensure successful delivery of API integration and other digital projects
- Analysed project metrics to measure success at each milestone/ stage and maintained lesson learnt document
- Led initiative-level planning and alignment, data-based forecasting, reporting, and identifying and resolving program-level risks, dependencies, impediments, and blockers.
Business Analyst
Genpact, India
03.2015 - 06.2017
- Served as a central reference and information source, guided, and assisted in the system project decision-making process
- Implemented story points techniques with the help of a cross-functional team to get the opinions of each individual and prioritized the business requirements in a mutual manner
- Assisted in the development and documentation of standard operating procedures (SOPs) and user guides for FirstNet and SurgiNet, facilitating knowledge transfer and ensuring standardized usage across the organization
- Facilitated system testing, identified the issues, and performed quality analysis techniques
- Created User Stories based on the INVEST technique and User Story Template and Acceptance Criteria for all story-type issues
- Improved the work capacity and performance by analyzing the Sprint Velocity and Burndown Charts
- Initiated functional solutions, such as creating, adopting, and implementing system test plans, which ensure acceptable quality and integrity of the system.
Education
Masters in enterprise resource planning systems -
Victoria University
Sydney, NSW07.2019
Bachelors in electrical and electronics engineering -
JNTUH
Hyderabad India06.2012
Skills
- Stakeholder & Negotiation Management
- Change and Risk Management
- Requirements Elicitation
- Conflict and Priorities Management
- Data and Business Analysis
- SharePoint Administration
- Business Process and Capability Mapping
- Continuous Improvement Methodologies
- Creating Epics and User Stories
- Security, compliance, documentation
- SWOT, Restful APIs, microservices and Gap Analysis
- BPMN 20 and UML Modelling
- User Acceptance Testing (UAT)
- Drawio, MS Visio and Figma
- JIRA Software and JIRA Confluence
- Trello, Miro and ServiceNow
- Cerner, EMR
- Single Sign-On (SSO), Multi-Factor Authentication (MFA)
- RTM, RBAC, DB Queries and SQL
- Power BI, Power Apps and Power Automate
- Azure DevOps, MoSCoW Prioritization
- Stakeholder Management
- Tableau Expertise
Websites
Timeline
Business Analyst
MQ Health - Macquarie University
01.2024 - Current
Agile Business Analyst
Southeastern Sydney Local Health District – NSW Health
01.2023 - 01.2024
ICT Business Analyst
NSW Health, Sydney
08.2021 - 01.2023
Digital Business Analyst
Kesys Technologies, Sydney
08.2019 - 08.2021
Agile Business Analyst
Kesys Technologies, Sydney
07.2017 - 08.2019
Business Analyst
Genpact, India
03.2015 - 06.2017
Masters in enterprise resource planning systems -
Victoria University
Bachelors in electrical and electronics engineering -
JNTUH