Deeps Pinninty
Sydney,NSW
Summary
Experienced Business Analyst with a successful track record in the health sector, specifically within NSW Health ministry's KPI and EMR replacement program. Over 5 years of expertise in managing diverse Software Development Lifecycle (SDLC) projects at large-scale organizations. Collaborating closely with project stakeholders, primary objective was to ensure seamless integration of the new EMR system and cloud-based data platform to enhance NSW Health ministry KPI reporting and drive improved outcomes in the healthcare domain.
Overview
9
9
years of professional experience
Work History
Business Analyst
MQ Health - Macquarie University
Sydney, NSW
01.2024 - Current
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Increased resource efficiency by analyzing detailed business requirements.
- Implemented best-practice methodologies that improved overall project delivery timelines while maintaining quality standards.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Enabled data-driven decision making with advanced analytics tools, generating valuable insights for organization.
- Collaborated closely with stakeholders to identify opportunities for process improvements and drive continuous innovation in organization.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Boosted customer satisfaction levels by identifying areas of improvement and proposing actionable solutions.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
- Collaborated with teams in product line transition to streamline manufacturing footprint.
- Created data models to support decision-making processes.
- Developed customized reports, summarizing and presenting data in visually appealing format.
- Identified patterns and trends in large data sets and provided actionable insights.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Created dashboards to monitor and track key performance indicators.
- Utilized data visualization techniques to present and explain complex data sets.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
Agile Business Analyst
Southeastern Sydney Local Health District – NSW Health
Sydney, NSW
01.2023 - 01.2024
- Developed a comprehensive testing strategy specifically tailored for the EMR implementation, outlining the testing scope, objectives, methodologies, and resources required for successful validation
- Collaborated with stakeholders to validate and verify business requirements, ensuring they were clear, complete, and aligned with healthcare industry standards and regulations
- Prepared and executed test scenarios to validate the functional design documentation of the EMR system, ensuring it met the specified requirements
- Unitiated the project by creating a detailed project plan outlining the scope, timelines, and required resources for the migration, utilizing Jira Software, and advanced roadmaps to ensure efficient project management
- Resulted in a streamlined migration process and successful implementation of the project within the specified timelines
- Conducted thorough testing to validate and verify the configuration workbook updates made during the EMR implementation, ensuring accurate system settings and behavior
- Facilitated UAT sessions with healthcare professionals and operational stakeholders to gather feedback and ensure the EMR system met their clinical and administrative needs
- Performed comprehensive regression testing after system updates and configuration changes to ensure the stability and integrity of existing EMR functionalities
- Validated the integration of EMR data with the cloud-based data platform, ensuring seamless data flow and accuracy
- Conducted security testing to identify and address potential vulnerabilities and ensure patient data confidentiality and system integrity
- Assessed the performance and scalability of the EMR system under various user loads to ensure it could handle real-world usage scenarios
- Analyzed and documented data flow analysis diagrams to understand how patient information flows through different modules of the EMR system
- Established a robust defect management process to track, report, and prioritize defects identified during testing, collaborating with development teams for timely resolutions
- Coordinated the setup and maintenance of testing environments that accurately simulated the production environment, ensuring reliable testing outcomes
- Maintained clear and organized testing documentation, including test plans, test cases, test scripts, and test execution reports
- Provided training and ongoing support to end-users and healthcare professionals during UAT and post-implementation, ensuring a smooth transition to the new EMR system
- Ensured the EMR system compliance with relevant healthcare regulations, standards, and guidelines, ensuring patient safety and data integrity.
ICT Business Analyst
NSW Health, Sydney
08.2021 - 01.2023
- Led the requirements gathering and process mapping activities for a new Human Capital Management (HCM) system implementation, working with cross-functional teams to ensure successful configuration and functional design documentation preparation
- Collaborated with key stakeholders from various Business Units and functions to gather and validate business requirements for the new HCM system, ensuring alignment with organizational needs
- Worked on a project to leverage Electronic Medical Record (EMR) data and a cloud-based data platform to provide essential KPIs to the Ministry of Health, supporting healthcare service improvement
- Embraced Agile methodologies for the EMR replacement program, enhancing technology capabilities to facilitate a successful transition and improved data management
- Collaborated with IT teams to ensure the smooth implementation of Single Sign-On (SSO), Multi-Factor Authentication (MFA), and Role-Based Access Control (RBAC) solutions for improved data security
- Extensive market research and competitive analysis to inform strategic decision-making for the EMR replacement program and data platform enhancement
- Analyzed existing workflows, documented data flow analysis diagrams, and facilitated change management for process improvements in EMR data management
- Collaborated with product teams to write EPICS, Features, User Stories, and Acceptance Criteria, ensuring clear documentation of project requirements
- Led the User Acceptance Testing (UAT) phase for the HCM implementation, providing ongoing support to business users and ensuring a smooth transition to the new system
- Coordinated with key stakeholders across workstreams to obtain cooperation in coordinating business improvement project activities, such as system and process improvements
- Developed metrics to measure the effectiveness of improvement activities, identifying areas for enhancement and implementing solutions
- Managed ad hoc requests by aligning them with the priority matrix, ensuring optimal resource allocation and timely completion of high-priority tasks
- Developed as-is and to-be state system workflow diagrams, using BPMN 2.0 Cross Functional Flow Diagrams and UML use case diagrams to visualize process improvements
- Created detailed improvement project plans, defining goals, milestones, and required resources, to support change management and transition activities for the EMR replacement program.
Digital Business Analyst
Kesys Technologies, Sydney
08.2019 - 08.2021
- Monitored, directed, and documented all inefficiencies or application errors of the internal and external IT systems to elicit business requirements
- Tested database systems and upgrades by debugging, tracking, reproducing, logging, and resolving all issues, according to approved quality testing scripts and procedures
- Monitored progress by leveraging analytics to assess the impact, engagement, functionality, and effectiveness of knowledge management strategy
- Analyzed and discovered the features in close collaboration with the Product Owner, Subject matter experts and management
- Created a Business Requirements Document, Software Requirements Specification Document (SRSD) and Functional Requirements Document (FRD)
- Performed MoSCoW and SWOT analysis on business processes and requirements to improve the delivery of products.
Agile Business Analyst
Kesys Technologies, Sydney
07.2017 - 08.2019
- Developed wireframes using Figma based on required specifications for development team, including functionality of product
- Attained strong experience with agile methodologies and project management tools such as Jira Software and Confluence
- Coordinated with development teams to ensure successful delivery of API integration and other digital projects
- Analysed project metrics to measure success at each milestone/ stage and maintained lesson learnt document
- Led initiative-level planning and alignment, data-based forecasting, reporting, and identifying and resolving program-level risks, dependencies, impediments, and blockers.
Business Analyst
Genpact, India
03.2015 - 06.2017
- Served as a central reference and information source, guided, and assisted in the system project decision-making process
- Implemented story points techniques with the help of a cross-functional team to get the opinions of each individual and prioritized the business requirements in a mutual manner
- Assisted in the development and documentation of standard operating procedures (SOPs) and user guides for FirstNet and SurgiNet, facilitating knowledge transfer and ensuring standardized usage across the organization
- Facilitated system testing, identified the issues, and performed quality analysis techniques
- Created User Stories based on the INVEST technique and User Story Template and Acceptance Criteria for all story-type issues
- Improved the work capacity and performance by analyzing the Sprint Velocity and Burndown Charts
- Initiated functional solutions, such as creating, adopting, and implementing system test plans, which ensure acceptable quality and integrity of the system.
Education
Masters in enterprise resource planning systems -
Victoria University
Sydney, NSW07.2019
Bachelors in electrical and electronics engineering -
JNTUH
Hyderabad India06.2012
Skills
- Stakeholder & Negotiation Management
- Change and Risk Management
- Requirements Elicitation
- Conflict and Priorities Management
- Data and Business Analysis
- SharePoint Administration
- Business Process and Capability Mapping
- Continuous Improvement Methodologies
- Creating Epics and User Stories
- Security, compliance, documentation
- SWOT, Restful APIs, microservices and Gap Analysis
- BPMN 20 and UML Modelling
- User Acceptance Testing (UAT)
- Drawio, MS Visio and Figma
- JIRA Software and JIRA Confluence
- Trello, Miro and ServiceNow
- Cerner, EMR
- Single Sign-On (SSO), Multi-Factor Authentication (MFA)
- RTM, RBAC, DB Queries and SQL
- Power BI, Power Apps and Power Automate
- Azure DevOps, MoSCoW Prioritization
- Stakeholder Management
- Tableau Expertise
Websites
Timeline
Business Analyst
MQ Health - Macquarie University
01.2024 - Current
Agile Business Analyst
Southeastern Sydney Local Health District – NSW Health
01.2023 - 01.2024
ICT Business Analyst
NSW Health, Sydney
08.2021 - 01.2023
Digital Business Analyst
Kesys Technologies, Sydney
08.2019 - 08.2021
Agile Business Analyst
Kesys Technologies, Sydney
07.2017 - 08.2019
Business Analyst
Genpact, India
03.2015 - 06.2017
Masters in enterprise resource planning systems -
Victoria University
Bachelors in electrical and electronics engineering -
JNTUH
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