Dema Barakat
Austral
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Able to contribute to team success and achieve positive results. Ready to tackle new challenges and opportunities with dedication and enthusiasm.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Retail Sales Assistant
Mitre 10
2024.04 - Current
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
- Addressed customer issues tactfully, resolving any concerns while maintaining a high level of professionalism.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Assisted customers with prompt and polite support in-person and via telephone.
- Opened and closed store independently.
- Managed efficient cash register operations.
Trade Manager
Screwfix
2023.09 - 2024.02
- Accepting and arranging goods into store,
- Specialising in helping trade customers find products.
- In charge of upgrading customer accounts, organising paperwork, keeping the trade area neat.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all customers.
- Till balances and handling cash,
- De-escalating situations with unhappy customers.
- Provided support to team and encouragement.
- Trained new team members on the trade desk and general Screwfix.
- Drove volume growth within trade segment and maintained trade profitability.
- Audited regulatory, procedural and customs activities every month.
- Developed strong relationships with clients, leading to long-term partnerships and increased business opportunities.
Inside the home, special orders and lifestyles Team member
Bunnings Warehouse
2022.09 - 2023.05
- Attending to customer's needs, organising emails, contacting suppliers, stock take, organising delivery, handwriting labels, and working as part of a team.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Developed strong cooperative relationships with coworkers and managers.
- Worked different stations to provide optimal coverage and meet production goals.
- Trained new team members by relaying information on company procedures and safety requirements.
Cashier/Cafe Worker/Order Filler
McDonalds
2020.02 - 2022.10
- Offered support during high-volume shifts
- Rotated stock, ensured guest satisfaction
- Prepared drinks and foods and maintained cleanliness.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Addressed customer needs and made product recommendations to increase sales.
Education
Bachelor of Psychology (Honours) -
Western Sydney University
Parramatta South06.2026
Higher School Certificate -
St Johns Park High School
St Johns Park 12.2020
Skills
- Goal Oriented and strives for the best
- Compassionate and Patient
- Open minded and active listener
- Hard working, works great in a team and independently
- Trustworthy and reliable
Certification
- Working with children check, wwC2584940E
- National Crime Check, Australia
Languages
Arabic
Timeline
Retail Sales Assistant
Mitre 10
2024.04 - Current
Trade Manager
Screwfix
2023.09 - 2024.02
Inside the home, special orders and lifestyles Team member
Bunnings Warehouse
2022.09 - 2023.05
Cashier/Cafe Worker/Order Filler
McDonalds
2020.02 - 2022.10
Bachelor of Psychology (Honours) -
Western Sydney University
Higher School Certificate -
St Johns Park High School
- Working with children check, wwC2584940E
- National Crime Check, Australia
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