DINARI PERERA
Melbourne,VIC
Summary
Motivated individual with a strong work ethic and punctuality. Utilizes organizational and team collaboration skills to drive process improvements. Skilled at identifying inefficiencies and implementing effective solutions, resulting in increased productivity, and streamlined operations. Committed to delivering high-quality results within tight deadlines, while maintaining a positive and cooperative attitude.
Overview
10
10
years of professional experience
Work History
Banker
NAB
12.2022 - Current
- Handling complex customer inquiries
- Conducting an in-depth fraud and scam investigations
- Preparing reporting and insights on all relevant quality control reviews and checks
- Proactively managing risk, meeting all policy and compliance requirements & perform controls
- Creating workarounds when bottlenecks occur
- Processing all inquiries with care and risk
- Helping colleagues with call efficiencies
- Having daily motivational check-ins with the team
- Ensuring all compliance and risk is at forefront when doing daily banking enquiries.
Manager
Wittner
09.2022 - 12.2022
- Create engaged customers
- Merchandising for the store
- Developing and implementing customer service policies
- Manage customer service operations
- Anticipate and resolve customer service issues
- Tracking Budget and petty cash expenditures
- Recruitment and training staff to hit the KPI’s.
Teacher
Goodstart Early Learning
03.2020 - 08.2022
- High quality and inclusive learning programs
- Contemporary teaching theories
- Implementation of NQS/EYLF
- Working with the Centre leadership team
- Pedagogical practice
- Embedding a curriculum with an ongoing reflective practice
- Safety: Ensure a safe environment & Culture
- Quality: Raise the quality of Early Learning
- Partnerships: create and maintain productive and purposeful relationships
- Support the philosophy of the Centre including my personal philosophy as a teacher
- People: support the attraction, retention, and engagement of great people
- Reconciliation and inclusion: support access, active participation of all students and families.
Manager
Hungry Jacks
03.2017 - 12.2021
- Handling complex customer inquiries
- Doing Payroll, SAP entitlements
- Stock management and Maintenance
- Loss prevention by taking relevant measures
- Providing a safe environment for the employees.
Student Recruitment Officer
Adventus Education
06.2014 - 01.2017
- Assessing and guiding students with their applications against academics and English requirements for the relevant courses
- Application processing: student applications, transcripts, PTE or IELTs scores, recommendation letters
- Communicating with the admissions officers to get (Coes) issued
- Decision making: Notifying students of acceptance, waitlist, or denial status
- Liaising with admissions coordinators to ensure relevant credit transfers are given against qualifications
- Ensure all admission activities comply with institutional policies and legal regulations (GS requirement for students going to Australia
- Lodging all student visas and parental visas with thorough checks of validity of documents such as academics, financials, and all other requirements
- Ensuring all deadlines for the intake is hit
- Communication and counselling students serving as the first point of contact for students and families
- Respond to all inquiries via email, phone, in person and following up with prospective students
- Interviewing students and evaluating their fit for the university and Institutions
- Collaboration with Academic departments to understand program offerings and requirements
- Working with the marketing team to create promotional materials for student campaigns and exhibitions
- Planning and executing recruitment student events
- Coordinating logistics with university representatives to arrange faculty meetings and recruitment student events with staff, students, and family
- Data Management and reporting of prospective students and admitted students with relevant portals of each university
- Analysing all enrolment trends with prospective and admitted students
- Student retention support through the first year of study.
Education
Graduate Diploma - Early Childhood Education
Victoria University
Melbourne, VIC12.2021
Bachelor of Business - Accounting
Melbourne Institute of Technology
Melbourne, VIC12.2019
Skills
- Fraud prevention
- AML Compliance
- Regulatory knowledge
- Financial Modeling
- Financial Data Analysis
- Investigation documentation
- Report Writing
- Problem-Solving
Trainingandeducation
- Bachelor of Business (Accounting), 2019, Melbourne Institute of Technology
- Graduate Diploma of teaching, 2021, Victoria University
- Teaching license, VIT
- Foundations of management course, True
- SERV safe certification, Includes food safety handling
- First-aid course, True
- Confine small workplace emergency (PARASOL), True
- Word
- Excel
- PowerPoint
- CRMs
References
Provided upon request
Professional attributes and skills
- Public Speaking Ability to work in a fast-paced environment
- Oral and written communication
- Emotional intelligence
- Organization
- Flexibility
- Communication
- Self-motivation
- Problem-Solving
- Openness to Learning
- Project Management
- Integrity
- Adaptability
- Resilient
- Decision-making
- Initiative
- Accountability
- Time management
- Attention to detail
- Interpersonal communication
- Leadership
- Teamwork
Timeline
Banker
NAB
12.2022 - Current
Manager
Wittner
09.2022 - 12.2022
Teacher
Goodstart Early Learning
03.2020 - 08.2022
Manager
Hungry Jacks
03.2017 - 12.2021
Student Recruitment Officer
Adventus Education
06.2014 - 01.2017
Graduate Diploma - Early Childhood Education
Victoria University
Bachelor of Business - Accounting
Melbourne Institute of Technology
Similar Profiles
Sandra BillSandra Bill
Banking Customer Service Representative at NABBanking Customer Service Representative at NAB
Caroline GeerlingsCaroline Geerlings
Customer Operations Specialist at NABCustomer Operations Specialist at NAB
Aishwarya SunkadAishwarya Sunkad
Customer Service Advisor at NABCustomer Service Advisor at NAB