Summary
Overview
Work History
Education
Skills
Visa
Timeline
Generic
Dongyoun Kim

Dongyoun Kim

Hawthorn,VIC

Summary

Versatile and dependable professional with extensive experience across hospitality, aviation, and the military. Skilled in leading teams, providing exceptional customer service, and performing calmly and efficiently in high-pressure environments. Adept at adapting to structured systems and dynamic workplaces, with a strong focus on professionalism, communication, and attention to detail. Brings a steady, people-focused approach to every role, with a proven ability to handle responsibility and support smooth daily operations.

Overview

13
13
years of professional experience

Work History

Venue Manager

Klae
10.2023 - 04.2025
  • Oversaw daily front-of-house operations at Klae, a highly-rated East Asian-inspired restaurant in Richmond, ensuring the efficient flow of service and maintaining a high level of guest satisfaction in a fast-paced environment.
  • Managed and mentored a diverse team of staff, fostering a culture of teamwork and professionalism while ensuring consistent service excellence and smooth day-to-day operations.
  • Organised reservations and seating arrangements to optimise guest flow, balancing customer preferences with efficient table turnover to enhance the dining experience.
  • Leveraged in-depth knowledge of East Asian cuisine and beverage pairings to advise guests on menu choices and recommend drinks that complemented the restaurant’s signature dishes.
  • Addressed customer concerns and feedback promptly and professionally, ensuring a positive and memorable dining experience, which contributed to the restaurant’s consistently high Google ratings.
  • Collaborated closely with the kitchen team to ensure consistency in food preparation and presentation, aligning with seasonal offerings and customer preferences.

Assistant Manager

Kekou
10.2022 - 04.2025
  • Assisted in overseeing daily front-of-house operations at Kekou, a renowned Asian fusion restaurant on Bridge Road, ensuring seamless service in a high-volume, fast-paced environment.
  • Collaborated closely with the management team to train and mentor staff, focusing on delivering exceptional customer experiences and maintaining high service standards.
  • Managed reservations and seating arrangements efficiently, optimizing table turnover while accommodating guest preferences and special requests.
  • Utilized extensive wine knowledge to curate pairings that complemented Kekou's Southeast Asian-inspired dishes, enhancing the overall dining experience for guests.
  • Handled customer feedback and resolved issues promptly and professionally, contributing to the restaurant's high customer satisfaction ratings.
  • Participated in the selection and rotation of 18 craft beers on tap, aligning beverage offerings with seasonal menus and customer preferences.

Section Waiter

Longrain - Casual
02.2022 - 09.2022
  • Managed a dedicated section in a busy, high-end dining environment, providing attentive and knowledgeable service to guests throughout their dining experience.
  • Took accurate food and beverage orders, made menu recommendations, and liaised with the kitchen and bar to ensure timely and precise service.
  • Built rapport with a diverse clientele, handling requests and complaints professionally while maintaining a warm and welcoming attitude.
  • Maintained a clean, well-organised section under pressure, contributing to smooth floor operations and strong team collaboration.

Section Waiter

Nobu Mel - Part Time
02.2022 - 09.2022
  • Applied previous customer service experience to deliver polished, professional service in a fast-paced dining environment, ensuring high guest satisfaction.
  • Confidently managed a personal section, building strong rapport with regular and first-time diners while anticipating their needs and preferences.
  • Resolved issues calmly and efficiently, using communication skills and service recovery techniques to maintain Nobu’s high service standards.

Flight Attendant

Korean Air
10.2017 - 11.2019
  • Delivered high-quality in-flight service to economy class passengers, ensuring comfort, safety, and a positive travel experience on both short and long-haul international flights.
  • Responded promptly and professionally to a wide range of passenger needs, including special requests, service recovery situations, and cultural sensitivities.
  • Maintained strict adherence to safety procedures and emergency protocols, conducting pre-flight checks and assisting during in-flight incidents when required.
  • Worked closely with a multicultural team in a fast-paced environment, contributing to smooth cabin operations and strong team communication.

Army Officer

Navy
05.2012 - 07.2017
  • Served in the Korean Navy for over five years, gaining hands-on experience operating large vessels with a strong focus on safety, precision, and accountability.
  • Completed two overseas deployments aboard both a 6,000-tonne warship and a transport vessel, working effectively in diverse and high-pressure environments.
  • Worked alongside more than 200 crew members, developing strong communication and teamwork skills in a structured and disciplined setting.
  • Led and supported junior personnel, ensuring daily operations ran smoothly, safely, and on schedule.
  • Maintained an unblemished safety record while navigating large ships, demonstrating excellent situational awareness and commitment to protocols.
  • Acted as aide to a senior officer, trusted with confidential tasks, time-sensitive responsibilities, and high-level coordination.

Education

Inha University
Korea Republic Of
02-2012

Skills

  • Strong situational awareness and attention to detail
  • Excellent customer service and communication skills
  • Ability to remain calm and focused under pressure
  • Reliable time management and punctuality

Visa

Korean Citizenship, Australian Permanent Resident

Timeline

Venue Manager

Klae
10.2023 - 04.2025

Assistant Manager

Kekou
10.2022 - 04.2025

Section Waiter

Longrain - Casual
02.2022 - 09.2022

Section Waiter

Nobu Mel - Part Time
02.2022 - 09.2022

Flight Attendant

Korean Air
10.2017 - 11.2019

Army Officer

Navy
05.2012 - 07.2017

Inha University

Similar Profiles

CREATE PROFILE
Dongyoun Kim