Summary
Overview
Work History
Education
Skills
Licence
Timeline
AccountManager

Donna Stocks

Wynyard,TAS

Summary

Exceptional customer service with both phone manner and face to face dealing with customers and guests. Experience with RMS booking systems. Dedicated Hospitality all rounder with experience controlling costs and increasing efficiency to maintain budget goals.

Overview

13
13
years of professional experience

Work History

Caretaker

Albany Happy Days Caravan Park
03.2023 - Current
  • Resolved tenant complaints quickly and courteously.
  • Prepared rental agreements and documentation for accurate, up-to date property.
  • Assisting customers with all their enquiries, booking customers using RMS.
  • Handled cash transactions and maintained sales and payments records
  • Confirmed appointments, communicated with clients, and updated client records.
  • Cleaning of amenities when required.
  • Washing and preparing all linen for cabins and chalets.

Cook

North Beach Kitchen
10.2022 - 02.2023
  • Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
  • Prepared and served various food items in fast-paced café environment.
  • Prepare and plate up 400 meals per day
  • Seasoned and cooked food according to recipes or personal judgment and experience.

Customer Service Representative

Serco Australian Taxation Office
09.2021 - 08.2022
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of services and creating welcoming, positive experiences.
  • Managed over 50 customer telephone calls per day promptly to avoid on-hold wait times.
  • Handled customer queries with utmost care and discretion.
  • Assisted customers with all their Taxation enquiries.

Cook

Penguin Country bakehouse
10.2019 - 09.2021
  • Prepare all meals to high standards in a timely manner
  • Stock ordering and quality control
  • Designed menus to coincide with current times of the year.

Cook

Tasmanian Coffee Roasters
04.2018 - 08.2019
  • Planned promotional menu additions based on seasonal pricing and product availability
  • Adjusted established recipes to remove allergens or alter tastes for customer desires.
  • Increased sales by 15%

Head Barista

Wild Bean Cafe
11.2017 - 04.2018
  • Worked with management to resolve problems, improve operations, and provide exceptional customer service
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Provided staff training

Retro Kitchen - Owner/Operator

Self Employed
07.2010 - 02.2016
  • Catering for group bookings of all sizes
  • Stock Replenishment
  • Stock Ordering
  • Cook and prepare all meals, sandwiches, cakes, and slices
  • Customer service and waitress
  • Managed day-to-day business operations, including accounting, finance, HR, marketing, and public relations
  • Applied human resources expertise to optimize hiring, training, and performance
  • Trained and motivated 9 employees to perform daily business functions

Education

Certificate III Business AdministrationCertificate II Hospitality Operations -

Claremont, TAS

Schools Board Certificate -

Claremont High School
Claremont, TAS
1992

Skills

    RMS booking system

    Customer service

    Call Centre

    Banking

    Filing

    Hospitality All rounder

    Staff Training

Licence

Medium Rigid Truck licence

Timeline

Caretaker

Albany Happy Days Caravan Park
03.2023 - Current

Cook

North Beach Kitchen
10.2022 - 02.2023

Customer Service Representative

Serco Australian Taxation Office
09.2021 - 08.2022

Cook

Penguin Country bakehouse
10.2019 - 09.2021

Cook

Tasmanian Coffee Roasters
04.2018 - 08.2019

Head Barista

Wild Bean Cafe
11.2017 - 04.2018

Retro Kitchen - Owner/Operator

Self Employed
07.2010 - 02.2016

Certificate III Business AdministrationCertificate II Hospitality Operations -

Schools Board Certificate -

Claremont High School

Similar Profiles

CREATE PROFILE
Donna Stocks