Donna Stocks
Albany Happy Days Caravan Park
Wynyard,TAS
13
years of professional experience
Exceptional customer service with both phone manner and face to face dealing with customers and guests. Experience with RMS booking systems. Dedicated Hospitality all rounder with experience controlling costs and increasing efficiency to maintain budget goals.
Work History
Caretaker
3 Years 8 Months- Resolved tenant complaints quickly and courteously.
- Prepared rental agreements and documentation for accurate, up-to date property.
- Assisting customers with all their enquiries, booking customers using RMS.
- Handled cash transactions and maintained sales and payments records
- Confirmed appointments, communicated with clients, and updated client records.
- Cleaning of amenities when required.
- Washing and preparing all linen for cabins and chalets.
Cook
4 Months- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Prepared and served various food items in fast-paced café environment.
- Prepare and plate up 400 meals per day
- Seasoned and cooked food according to recipes or personal judgment and experience.
Customer Service Representative
11 Months- Delivered exceptional customer service to every customer by leveraging extensive knowledge of services and creating welcoming, positive experiences.
- Managed over 50 customer telephone calls per day promptly to avoid on-hold wait times.
- Handled customer queries with utmost care and discretion.
- Assisted customers with all their Taxation enquiries.
Cook
1 Year 11 Months- Prepare all meals to high standards in a timely manner
- Stock ordering and quality control
- Designed menus to coincide with current times of the year.
Cook
1 Year 4 Months- Planned promotional menu additions based on seasonal pricing and product availability
- Adjusted established recipes to remove allergens or alter tastes for customer desires.
- Increased sales by 15%
Head Barista
5 Months- Worked with management to resolve problems, improve operations, and provide exceptional customer service
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Provided staff training
Retro Kitchen - Owner/Operator
5 Years 7 Months- Catering for group bookings of all sizes
- Stock Replenishment
- Stock Ordering
- Cook and prepare all meals, sandwiches, cakes, and slices
- Customer service and waitress
- Managed day-to-day business operations, including accounting, finance, HR, marketing, and public relations
- Applied human resources expertise to optimize hiring, training, and performance
- Trained and motivated 9 employees to perform daily business functions
Education
Certificate III Business AdministrationCertificate II Hospitality Operations
Schools Board Certificate
Skills
RMS booking system
Customer service
Call Centre
Banking
Filing
Hospitality All rounder
Staff Training
Licence
Medium Rigid Truck licence
Timeline
Caretaker
Albany Happy Days Caravan Park
03.2023 - CurrentRead More
Cook
North Beach Kitchen
10.2022 - 02.2023Read More
Customer Service Representative
Serco Australian Taxation Office
09.2021 - 08.2022Read More
Cook
Penguin Country bakehouse
10.2019 - 09.2021Read More
Cook
Tasmanian Coffee Roasters
04.2018 - 08.2019Read More
Head Barista
Wild Bean Cafe
11.2017 - 04.2018Read More
Retro Kitchen - Owner/Operator
Self Employed
07.2010 - 02.2016Read More
Certificate III Business AdministrationCertificate II Hospitality Operations
Read More
Claremont High School
Schools Board Certificate
Read More