Ehsan Hosseini

After arriving in Australia, I initially encountered challenges securing a front-end developer role due to differences in the technology stack commonly used in Iran, compared to those in Australia. I secured a job soon after, and in parallel, proactively upskilled to bridge this gap by focusing on modern technologies.

• Managed a high volume of outbound calls, emails, and efficiently addressed customer concerns and inquiries within established service level agreements.
• Utilized effective communication techniques to convey complex information in a clear and understandable manner, resulting in improved customer understanding and trust.
• Demonstrated genuine empathy toward customers experiencing difficulties or frustrations, and resolution of issues in a timely manner.
• Consistently met Key Performance Indicators (KPIs), including average handling time, first contact resolution rate, and customer satisfaction scores.
• Actively participated in performance reviews and coaching sessions to continuously enhance skills and achieve KPI targets, earning recognition for consistently high performance.
• Participated in ongoing training sessions and professional development opportunities to stay updated on industry best practices and enhance skills in customer service delivery.

• Designed and developed front-end reusable components using React, TypeScript, HTML5, and CSS, improving development speed and consistency across the application.
• Built responsive web apps using React and Next.js, with Tailwind CSS, Radix UI, and Chakra UI, ensuring a mobile-first and user-friendly design.
• Connected to APIs using React Query and Axios, displaying dynamic data with loading and error states.
• Used Prisma in small, full-stack projects to manage data models and interact with MySQL databases for CRUD operations.
• Applied ES6+ JavaScript features like async/await, optional chaining, and object destructuring to write clean, efficient code.
• Migrated the legacy code from JavaScript to React, introducing a component-based architecture, and improving maintainability and scalability.
• Improved performance by 30% through code-splitting, lazy loading components, and reducing bundle size with modern build tools.
• Implemented dynamic routing and server-side rendering (SSR) with Next.js, improving SEO and load times.

• Handled inbound customer calls and inquiries and resolved customer issues in a timely and professional manner.
• Collaborated with team members and supervisors to improve processes and streamline customer service operations.
• Collaborated with cross-functional teams, including sales and technical support, to resolve complex customer issues.
• Optimized SQL queries and indexes to reduce report runtime and improve system performance.
• Supervised team members to resolve customer issues and ensure that requests were handled efficiently and accurately.
• Created database backups on customer systems, and recovered databases in cases of fatal errors to ensure data integrity and service continuity.
• Wrote SQL queries to generate reports and update data based on customer-specific requests.
• Actively participated in training sessions and workshops to enhance product knowledge and customer service skills.