Summary
Overview
Work History
Education
Skills
Timeline
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Elan Baird

Summary

Graduating from University with a First Class Honours Degree in English Literature, I have excellent writing and research skills. Through my 6 years in customer service I thrive in a team, often taking on leadership roles due to my strong work ethic, efficiency and organisation.

Overview

5
5
years of professional experience

Work History

Barista/All Rounder

Bellezza Group
07.2023 - Current
  • Barista serving high profile customers and members of the Queensland Government in Australia.
  • Fast-paced environment, requiring efficiency and quality, with the ability to work well under stress of high-volume orders
  • Formed meaningful relationships with our customers, remembering names and orders to create a memorable and personal experience
  • Teamwork and quick thinking is crucial to the smooth running of the café, as well as maintaining the workspace to meet the guidelines of a government building.

Marketing Assistant

CentreStage
03.2023 - 05.2023
  • Assisted the Marketing Manager with social media marketing, advertisement and photography.
  • Duties included creating graphics for shows and events as well as making appealing food & beverage menus for the Café.
  • Worked across different departments to create fun and engaging content whilst staying true to the company's brand.
  • Contributed to successful launches through meticulous coordination of promotional events and activities.
  • Proofread marketing collateral ahead of printing to eliminate errors.
  • Boosted sales performance by assisting in the creation of persuasive marketing materials such as brochures.
  • Created corporate leaflets/booklets for external businesses visiting for conferences and events.

Supervisor/Barista

CentreStage
10.2022 - 05.2023
  • Oversaw daily operations, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership and problem-solving skills to maintain team efficiency and organise workflow.
  • Handled customer complaints and improved customer satisfaction with quick responses to inquiries, addressing concerns, and finding effective solutions.
  • Collaborated with other departments to achieve organisational goals.
  • In charge of stock control and general back of house organisation.

Barista/Bartender

Dundee University Students Association
02.2019 - 06.2022
  • Regularly put in charge of shifts, including club nights, involving: supervising and delegating tasks.
  • Strived to make a cheerful and lively atmosphere to boost morale, whilst working well under pressure with demanding customers
  • Responsibility of managing social media account.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Provided up to date information, marketing photography, and regular posting regarding services and products.

Education

Master of Arts First Class Honours Degree in English Literature -

University of Dundee
06.2022

Skills

  • Writing and editing
  • Copywriting
  • Content Development
  • Proofreading
  • Social Media Marketing
  • Data Management
  • Customer Service
  • Team Collaboration
  • Planning and coordination
  • Microsoft Office

Timeline

Barista/All Rounder

Bellezza Group
07.2023 - Current

Marketing Assistant

CentreStage
03.2023 - 05.2023

Supervisor/Barista

CentreStage
10.2022 - 05.2023

Barista/Bartender

Dundee University Students Association
02.2019 - 06.2022

Master of Arts First Class Honours Degree in English Literature -

University of Dundee

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Elan Baird