Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Elise Kertland

Summary

Enthusiastic and reliable team member with strong people skills and a positive attitude. Known for being kind, energetic, and always ready to work, with a genuine passion for helping others. Brings a strong work ethic, excellent customer service skills, and a willingness to learn and grow in any role. A dependable team player who thrives in fast-paced environments and takes pride in delivering great service with a smile.

Overview

8
8
years of professional experience
1
1
Certification

Work History

2IC Manager

Fresh and Save Food Warehouse
07.2021 - 06.2025
  • Led the front-end team, ensuring smooth daily operations and excellent customer service
  • Trained and mentored new staff on registers, store policies, and customer interaction
  • Managed daily till counts, reconciled cash drawers, and reported discrepancies
  • Placed stock and supply orders to maintain appropriate inventory levels
  • Acted as a key contact for management, suppliers, and head office representatives
  • Handled customer issues and complaints professionally to ensure satisfaction


Team Leader

McDonald's
05.2018 - 09.2021
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Supervised and supported front-end crew during busy shifts to maintain fast and friendly service.
  • Managed register balancing and reconciled cash at end of shifts.


Jewellery Sales Associate

Bling Thing
09.2017 - 06.2018
  • Assisted customers in selecting jewellery pieces for special occasions, offering product knowledge and personalised recommendations
  • Maintained the presentation of displays and ensured merchandise was clean, organised, and secure
  • Provided excellent customer service by addressing questions about materials, sizing, repairs, and care instructions

Education

Maryborough State High School
Maryborough, QLD

Bachelor of Nursing Science

University of The Sunshine Coast
Sunshine Coast, QLD
06-2027

Skills

  • Staff development
  • Team leadership
  • Motivated
  • Innovation management

Certification

· SIT20116- Certificate III in Tourism

· FSK20119- Certificate II in Skills for work

and Vocational Pathways

· CPR

· First Aid

· Advanced resuscitation

· Oxygen Therapy

· RSA

· Certificate In Marine Biology

References

Paul Brocklehurst- 0432207172 (Bling thing)

Trevor Glynne- 0414790705 (Fresh and Save)

Timeline

2IC Manager

Fresh and Save Food Warehouse
07.2021 - 06.2025

Team Leader

McDonald's
05.2018 - 09.2021

Jewellery Sales Associate

Bling Thing
09.2017 - 06.2018

Maryborough State High School

Bachelor of Nursing Science

University of The Sunshine Coast

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Elise Kertland