Elise Maree Thomas
Erskine Park,NSW
Summary
I am an experienced retail and customer service manager with over 8 years of experience in the customer service industry in a range of different workplaces, & always looking for a new challenge. I demonstrate good communication skills and greet all customers and fellow employees with equal respect in a friendly professional manner. I am able to adapt to changing circumstances best needed to complete tasks and I have had experience working under pressure, and in a fast-paced environment. I have had lots of experience with food safety, handling food, and with basic barista & bar training and I'm always willing to learn new skills. I am organized, detail oriented, and experienced in properly handling customer inquiries and transactions. I am also a dedicated, reliable and hard worker who can work well independently and in a team environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Venue Manager
Burger Urge
East Maitland, NSW
05.2024 - 03.2025
- Assisted Venue Manager in daily operations of a high traffic restaurant.
- Organized and implemented job roles and functions among employees
- Assisted with recruitment and training of new employees, while also monitoring the productivity of current employees. Also assisted in the development and implementation of an effective venue management strategy such as staff training in reaching upselling targets.
- Duties include opening and closing the restaurant, being responsible for food safety protocols, managing staff, safe & till counts, end-of-day banking etc
- Monitored performance metrics associated with the venue's operations.
- Reviewed and inspected all areas of the restaurant and checked supply levels for quick restocking to maintain appearance and functionality.
- In charge of customer experience protocols to ensure a positive experience for guests.
- Provided support to other departments as needed, such as marketing or human resources.
Shift Leader/Line Cook
Guzman Y Gomez
East Maitland
03.2021 - 01.2024
- Supervised team of 10+ staff during daily shifts, ensuring efficient operation and customer satisfaction.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Educated customers about offerings, promotions and pricing to boost sales.
- Monitored employee performance to ensure compliance with company policies and procedures, also assisted with training of new employees, while also monitoring the productivity of current employees
- Duties include opening and closing the restaurant, being responsible for food safety protocols, managing staff, safe & till counts, end-of-day banking etc
- Assisted with food preparations prior to service
- Handled food with sanitation and safety in mind
Waiter/Bartender
The Bavarian
East Maitland
09.2020 - 03.2021
- Worked as a dedicated and enthusiastic waitress and bartender in a fast-paced environment
- Brought forth a high level of customer service at all times and continually worked to enhance my communication skills and strategies
- Functioned with a healthy competitive spirit and a drive to achieve results
- Acted as a support to other bartenders by creating drinks, and helping to maintain and stock the bar when necessary
- Exhibited strong listening skills and worked to comply with all company efforts
Cafe All-rounder/Party Host
Go Bananas Family Entertainment Centre
North St Marys
10.2017 - 03.2020
- Cafe all-rounder/party host at a Children's Entertainment Centre
- Jobs included taking customer orders, dealing with customer complaints, serving food and beverages, ensuring hygiene throughout the centre etc
- Maintained a clean and organized working environment to enhance productivity
- Trained new employees on store policies and procedures
- Completed customer orders with strict adherence to coffee house recipes to deliver consistent quality and optimize customer satisfaction
- Remained punctual and professional at all times
Stand Attendant
C+C Marketing, I Love Showbags and Gag Magic Showbags South Pty Ltd
03.2016 - 04.2019
- Worked for the duration of the Sydney Royal Easter Show 2016-2018 with C+C Marketing, I Love Showbags and the 2019 Sydney Royal Easter Show with Gag Magic Showbags South Pty Ltd
- Serving customers and a fast-paced environment and ensuring customer satisfaction
- Worked well independently and on a team to solve problems
- Worked to represent the company in a positive and enthusiastic manner
- Sought to work through challenges and foster a positive team spirit
Crew Member
Hungry Jacks
St Marys
07.2015 - 08.2016
- Worked in the front counter, back area preparing food and served customers through drive-thru
- Completed online safety modules
- Cleaning the dining area and ensured good hygiene throughout the workplace
- Served as a friendly and hardworking employee
- Handled food with sanitation and safety in mind
- Worked well with other crew members and followed safety guidelines
Education
Higher School Certificate -
Erskine Park High School
Erskine Park11.2019
Skills
- Customer Service
- Food Safety
- Communication Skills
- Dedicated team player
- Detail Oriented
- Eager to learn
- Easily Adaptable
- Strong leadership
- Team management
- Staff supervision
Affiliations
- Volunteered for The Stray Cats Project helping rehome and feed stray cat colonies around Newcastle CBD
- Weight training and Gym
- Video Games
- Music Lover - I play guitar and am a lover of live music
- Passion for anything beauty related - makeup, eyebrow waxing and tinting
- Thrive in creative arts
Certification
- RSA certificate
- First Aid Certificate
References
References available upon request.
Timeline
Assistant Venue Manager
Burger Urge
05.2024 - 03.2025
Shift Leader/Line Cook
Guzman Y Gomez
03.2021 - 01.2024
Waiter/Bartender
The Bavarian
09.2020 - 03.2021
Cafe All-rounder/Party Host
Go Bananas Family Entertainment Centre
10.2017 - 03.2020
Stand Attendant
C+C Marketing, I Love Showbags and Gag Magic Showbags South Pty Ltd
03.2016 - 04.2019
Crew Member
Hungry Jacks
07.2015 - 08.2016
- RSA certificate
- First Aid Certificate
Higher School Certificate -
Erskine Park High School
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