Sandy Truong
Melbourne,VIC
Summary
I am a customer service worker who is seeking full time employment within a customer service based role. I have 6 years of customer service and hospitality experience and have developed strong customer related skills/leadership skills which led me to the role I am today. I am currently an Assistant Restaurant Manager of a Multimillion-dollar store called McDonald's.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Venue Manager
HOYTS Funderdome
04.2021 - Current
Assistant Restaurant Manager
01.2019 - Current
- I directly support the Restaurant Manager to manage the day to day of the restaurant including coaching and developing people, leadership, activities, driving outstanding Quality, service and cleanliness, ensuring excellence in safety standards, building sales and controlling costs to deliver optimum business results.
Department Manager
01.2018 - 01.2019
ASSISTANT RESTAURANT MANAGER
MCDONALDS
01.2014 - 01.2017
- Customer service officer who is responsible for taking orders in a prompt manner, coordinating different orders and making sure that food is delivered as quickly as possible
- Use of EFTPOS and cash handling is required on a regular basis
- Also required to clean up the counters and food preparation areas.
Education
VICTORIA UNIVERSITY
01.2015
ST ALBANS SECONDARY COLLEGE
01.2014
Skills
- Confidence
- Attention to detail
- Strong communication
- Customer service
- Cash Handling
- Product Knowledge
- Leadership
- Self-motivated, ability to work well under pressure with high customer traffic
- Problem solving
- Experience in managing budgets
- Hardwork & reliable
- Teamwork
Certification
- First Aid Certificate
- Fire Safety Training
- Work placement Certificate in Myer in 2013
- Work placement Certificate in Target - Deer park in 2013
- Work placement Certificate in Foodworks Supermarket Sunshine in 2013
- Shift Management Excellence Course in Mcdonalds in 2017
- Introduction to Department Management Course in McDonald's in 2018
References
- William Zahra, Restaurant Manager (McDonald's), 0466 801 894
- Vi Pham, Restaurant Manager (McDonald's), 0403 685 557
- Joseanne Moore, Restaurant Manager (McDonalds), 0411673402
Timeline
Assistant Venue Manager
HOYTS Funderdome
04.2021 - Current
Assistant Restaurant Manager
01.2019 - Current
Department Manager
01.2018 - 01.2019
ASSISTANT RESTAURANT MANAGER
MCDONALDS
01.2014 - 01.2017
VICTORIA UNIVERSITY
ST ALBANS SECONDARY COLLEGE
Similar Profiles
Irene MohamedIrene Mohamed
Team Member at Funderdome (Hoyts)Team Member at Funderdome (Hoyts)
LUCY BARBUTOLUCY BARBUTO
Duty Manager - Events at FunderdomeDuty Manager - Events at Funderdome
Alexander BialekAlexander Bialek
Team Member at Hoyts Cinemas ArndaleTeam Member at Hoyts Cinemas Arndale
Sunny NguyenSunny Nguyen
Team Projects or Group Work at High SchoolTeam Projects or Group Work at High School
Gurpreet KaurGurpreet Kaur
Client Support Professional Specialist at Australian UnityClient Support Professional Specialist at Australian Unity