Emma Mitchell
Clifton Springs,VIC
Summary
Enthusiastic and energetic worker with a strong passion for providing excellent service in diverse environments. Skilled in various roles such as customer service, teaching, lifeguarding, and yoga instruction. Known for my adaptability, dedication, and ability to learn quickly. Always willing to take on new challenges and responsibilities.
Overview
3
3
years of professional experience
Work History
Section Waiter
The George on Collins
07.2024 - Current
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Supervised and trained floor staff to ensure high quality service.
- Provided excellent service during high-volume shifts, maintaining professionalism under pressure.
- Received recognition from management for consistently receiving compliments from customers about exceptional service quality.
Yoga Instructor
Alya Retreat Center
05.2024 - 06.2024
- Taught restorative Yin-yoga and Vinyasa classes daily.
- Catered the classes and movement to the flow of the students and skill level/capability.
- Created a supportive, calm, and welcoming environment for all.
- Guided students through safe and comfortable practices to help ground and connect them to their bodies and surroundings.
Yoga Instructor
Dreamsea Surf Camp
04.2024 - 05.2024
- Taught restorative Yin-yoga and Vinyasa classes daily.
- Catered the classes and movement to the flow of the students and skill level/capability.
- Created a supportive, calm, and welcoming environment for all.
- Guided students through safe and comfortable practices to help ground and connect them to their bodies and surroundings.
Waitress and Bartender
Wah Wah Gee
01.2024 - 04.2024
- Trained and supervised new staff members, ensuring high-quality service and customer interactions, as well as
- Made a wide variety of different standard bar beverages, as well as requests from bar customers.
- Maintained responsible serving of alcohol and etiquette within the bar and restaurant, by checking IDs and monitoring behaviour.
Barista Manager
Oh Honey Cafe and Plants
08.2023 - 04.2024
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Enhanced customer experience by providing exceptional service and maintaining a clean, welcoming environment.
- Took care of all plants within the store, including watering, fertilisers, and educated customers on vital plant care.
- Ensured that all coffee was at a high standard and that each customer was receiving the same quality of drink.
Ballet Teacher
Blue Swan Dance Studio
01.2022 - 01.2024
- Taught to the ages of 3 to 7, ensuring that all classes were at an appropriate level and that all students were effectively learning.
- Choreographed routines to display the skills of the students.
- Communicated kindly and patiently with both students and parents/guardians.
- Strived to create a warm and welcoming environment for children to blossom and develop.
English Tutor
Frilingue Language Camps
07.2023 - 08.2023
- Provided individualized and customised language lessons, to cater to each student’s abilities and skill level.
- Structured group lessons to create fun and engaging classes, incorporating outdoor activity and creativity to keep students interested in the learning.
- Collaborated with other teachers to ensure that learning material was evenly matched and that all activities being run during the camp were operating at a similar ability level.
Lifeguard/Ride Operator
Adventure Park
10.2022 - 02.2023
- Ensured a safe and responsible environment, following all safety protocols and procedures to adhere to rules.
- Responded to any emergencies calmly and professionally, while also engaging with customers to make sure that all persons involved were feeling safe and cared for.
- Communicated clearly and precisely to avoid complications or misunderstandings.
Barista/Bartender
Edina Waterfront Cafe
01.2022 - 12.2022
- Provided friendly and efficient customer service. Handled customer inquiries and requests.
- Trained new staff on cafe duties, barista training, and customer service.
- Managed a high-quality cafe in busy periods.
- Took control of organisation, cleaning, delegation of duties and food prep.
Education
High School Diploma -
Templestowe College
01.2021
Two-Semester Course - undefined
Agricultural Science, Ceres Farm
01.2022
Skills
- Strong multitasking
- Memory retention
- Salesmanship
- Time management
- Attention to detail
Timeline
Section Waiter
The George on Collins
07.2024 - Current
Yoga Instructor
Alya Retreat Center
05.2024 - 06.2024
Yoga Instructor
Dreamsea Surf Camp
04.2024 - 05.2024
Waitress and Bartender
Wah Wah Gee
01.2024 - 04.2024
Barista Manager
Oh Honey Cafe and Plants
08.2023 - 04.2024
English Tutor
Frilingue Language Camps
07.2023 - 08.2023
Lifeguard/Ride Operator
Adventure Park
10.2022 - 02.2023
Ballet Teacher
Blue Swan Dance Studio
01.2022 - 01.2024
Barista/Bartender
Edina Waterfront Cafe
01.2022 - 12.2022
Two-Semester Course - undefined
Agricultural Science, Ceres Farm
High School Diploma -
Templestowe College
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