Hannah Christie
Holland Park
Summary
I enjoy working as part of a team. I am reliable and conscientious and pride myself on a high standard of work. Through my studies and sporting commitments I have learnt discipline and pride myself on giving everything a go. Proven in enhancing customer satisfaction and team efficiency, my roles in various hospitality venues showcase my strong multitasking and problem-solving abilities. Excelling in high-pressure environments, I consistently delivered attentive service, fostering repeat business. My skills in cash handling and team collaboration underline my reliability, driving positive outcomes across various roles in the hospitality and sports sectors.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Section Waiter
Longtime Dining
12.2024 - Current
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Provided excellent service during high-volume shifts, maintaining professionalism under pressure.
- Ensured accuracy in cash handling procedures, minimizing discrepancies at end-of-shift reconciliations.
- Built rapport with customers, resulting in repeat business and positive feedback for the restaurant.
- Managed table sections efficiently, ensuring timely food delivery and accurate order placements.
- Maintained a clean and organized dining area for guests' comfort and enjoyment.
- Prepared tables before guest arrival by setting up cutlery, napkins, glasses, plates, condiments sets to be properly aligned.
Food and Beverage Attendant
O'Brien Group
05.2023 - Current
- Greeted guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Collaborated with other team members for a smooth event execution during busy periods such as half-time events during sporting games
- Responded to customer inquiries and resolved complaints to establish and increase satisfaction.
- Adhered to food safety guidelines consistently, maintaining a safe and sanitary working environment at all times.
Volleyball Referee
Villanova College
02.2021 - Current
- Refereed Associated Independent Colleges (AIC) volleyball games
- Contributed to a positive sporting atmosphere by interacting respectfully with players, coaches, and spectators.
- Displayed a courteous, friendly attitude in volleyball matches.
- Enhanced game fairness by accurately interpreting and enforcing volleyball rules and regulations.
- Made consistent calls that demonstrated constant compliance with the game's rules
Waitress
Maude Restaurant
03.2024 - 12.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Responsible for taking food and beverage orders from customers, running food and beverage orders, and operating the coffee machine when preparing coffees.
Crew Member
Guzman Y Gomez
06.2022 - 09.2024
- Worked in both the front of house and back of house areas
- Ran orders throughout the restaurant, prepared meals, and collected payments through the use of a POS system
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Worked well with crewmates and accepted feedback from the management team.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
Volleyball Coach
Easts Volleyball
11.2021 - 10.2022
- Led athletes to achieve personal growth through mentorship.
- Assessed player skills by conducting individual evaluations.
- Responsible for teaching base skills to 10 —14yr olds
- Worked as a member of a coaching team, demonstrating communication, responsibility and team work
- Worked individually with players when struggling to enhancer confidence and strengthen court skills.
Education
High School Diploma -
Loreto College Coorparoo
Coorparoo, QLD11-2024
Skills
- Strong multitasking
- Self-discipline
- Attention to detail
- Team collaboration
- Reliability and punctuality
- Working under pressure
- Problem-solving
Certification
- Holder of a Responsible Service of Alcohol Certificate (SITHFAB002)
Timeline
Section Waiter
Longtime Dining
12.2024 - Current
Waitress
Maude Restaurant
03.2024 - 12.2024
Food and Beverage Attendant
O'Brien Group
05.2023 - Current
Crew Member
Guzman Y Gomez
06.2022 - 09.2024
Volleyball Coach
Easts Volleyball
11.2021 - 10.2022
Volleyball Referee
Villanova College
02.2021 - Current
High School Diploma -
Loreto College Coorparoo
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