Emma Carson
Cooran,QLD
Summary
Dynamic and seasoned Executive Support Professional with over 5 years of experience providing comprehensive administrative support to executives and senior business managers. Proficient in managing complex calendars, coordinating travel arrangements, and facilitating smooth communication channels across departments. Possessing exceptional organisational skills and a keen eye for detail, adept at handling confidential information with discretion. Experienced in project management and research of key matters, ensuring timely execution and successful completion of critical initiatives. Proven ability to streamline processes, enhance productivity, and ensure seamless operations in fast-paced environments. Strong communicator with a collaborative approach, able to build effective relationships with internal and external stakeholders. Dedicated to delivering high-quality support to executives, enabling them to focus on strategic initiatives and business objectives.
Overview
10
10
years of professional experience
Work History
Business Coordinator, Infrastructure & Planning
Sunshine Coast & Coffs Harbour Airports
2022.05 - Current
- Executive Assistant Support of Executive General Manager, Infrastructure & Planning including diary management, email inbox management, preparation for meetings, organisation of key deadline inputs, travel, credit card reconciliation, meeting logistics
- Succinct, timely and accurate writing and management of Board papers including approvals and updates, briefing notes, and communications
- Succinct, timely and accurate writing and management of department monthly Executive reporting
- Coordination of resources, meetings and key activities
- Secretary of Board and Executive level meetings/ workshops both internal and external such as Project Steering Groups, Board Workshops, regular meetings with Council executives, Executive Weekly Meetings including agenda's, minutes, reporting, presentations and arrangement of meetings
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Managed project staffing, recruitment and new hire process.
- Negotiated and resolved disputes between stakeholders finding mutually beneficial solutions.
- Lead Project Management of strategic and legal matters of Infrastructure & Planning
- Project Management of project to the value of $3M (Additional Departure Lounges - Completed 2022/2023)
- Introduction new methods, practices, and systems to improve productivity
- Monthly reconciliation of operational and capital budgets
- Preparation of annual operational and capital budgets for department
- Assists in the development of company policies, consistently adhering to legal compliance requirements while promoting best practices within the organization.
- Risk Management
- Oversaw and completed contract negotiations and managed vendor relationships for optimal pricing and service quality.
- Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships including Council, Board Members and External Executives
- Organised special events internally involving Executives and Board, and externally key stakeholder and networking events / site tours
- Organisation and Delivery of Community Engagement
- Support of Priority Development Area Declaration in July 2023.
Administration Supervisor
REMONDIS
2021.07 - 2022.05
- Served as a primary point of contact for external stakeholders such as Council, fostering strong relationships with key contacts
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Managed daily operations of the department, delegating tasks appropriately and monitoring progress to ensure timely completion.
- Operational Budget management
- Streamlined administrative processes by implementing efficient systems and procedures, resulting in reduced operational costs.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Conducted regular performance reviews for staff members, identifying areas for improvement and providing constructive feedback.
- Management of all HSEQ incidents, injuries, hazards and complaints
- Management and completion of compliments, complaints and inspections
- Oversaw accounts and payroll processing functions
- Managing of staff roster of 100+ staff
- Management of council contract requirements
- Completed succinct, timely and accurate reporting for REMONDIS HQ, HSEQ and SCC contract operational compliance
- Managing relationships with all key stakeholders (predominately SCC Management, Councillors & REMONDIS Executives)
- Leave coverage for all team members including Manager, Supervisors and Administrative Staff
- Calendar, email and diary management of Sunshine Coast Manager
- Organisation and Delivery of Community Engagement
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Administrative fleet coordination & management
Site RTW/ HSEQ Coordinator and Administrator
REMONDIS
2019.10 - 2021.07
RTW Coordinator & Administration Office
REMONDIS
2019.03 - 2019.10
Regional Committee Member
The Institute Of Leadership & Management
2016.09 - 2019.03
Administration Assistant/ Paralegal
Shine Lawyers
2018.07 - 2019.03
Administrative Assistant
Shine Lawyers
2018.03 - 2018.07
Marketing/ Events Coordinator and Owners Assistant
Cheese Therapy
2017.06 - 2017.10
Events & Marketing Intern
Australian Institute Of Management
2016.06 - 2016.11
Legal Office Trainee
Greenhalgh Pickard
2014.08 - 2015.11
Education
Partially Completed Bachelor - Business Management
University of Southern Queensland
RTW Coordinator Qualified -
Current First Aid & CPR Certificate -
03.2021
Certificate IIII, WH&S -
TAFE QLD
2021
Year 12 Completed -
Coolum State High School
2015
Certificate III, Business Administration Legal -
TAFE QLD
2015
Certificate II, Business Technology & IT -
TAFE QLD
2013
CO Class License & Own Vehicle -
Skills
- Research
- Project Lead
- Risk Management
- Organisational Development
- Executive Report Preparation
- Meeting Coordination and Records
- Decision-Making
- Business Planning
- Deadline Management
- Teamwork and Collaboration
Community Engagement
- Next Generation Project Management, Sunshine Coast, Committee Member 2023 - 2024
- EA Institute, Sunshine Coast Airport, Event Host - 2023
- DV Safe, Event Host - 2021
- Sunny Kids, Village Buddy Mentor - 2019 - 2020
- Institute of Managers & Leaders, Sunshine Coast, Committee Member - 2016 - 2019
- Worlds Greatest Shave, Noosa, Event Host - 2017
Timeline
Business Coordinator, Infrastructure & Planning
Sunshine Coast & Coffs Harbour Airports
2022.05 - Current
Administration Supervisor
REMONDIS
2021.07 - 2022.05
Site RTW/ HSEQ Coordinator and Administrator
REMONDIS
2019.10 - 2021.07
RTW Coordinator & Administration Office
REMONDIS
2019.03 - 2019.10
Administration Assistant/ Paralegal
Shine Lawyers
2018.07 - 2019.03
Administrative Assistant
Shine Lawyers
2018.03 - 2018.07
Marketing/ Events Coordinator and Owners Assistant
Cheese Therapy
2017.06 - 2017.10
Regional Committee Member
The Institute Of Leadership & Management
2016.09 - 2019.03
Events & Marketing Intern
Australian Institute Of Management
2016.06 - 2016.11
Legal Office Trainee
Greenhalgh Pickard
2014.08 - 2015.11
Partially Completed Bachelor - Business Management
University of Southern Queensland
RTW Coordinator Qualified -
Current First Aid & CPR Certificate -
Certificate IIII, WH&S -
TAFE QLD
Year 12 Completed -
Coolum State High School
Certificate III, Business Administration Legal -
TAFE QLD
Certificate II, Business Technology & IT -
TAFE QLD
CO Class License & Own Vehicle -
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