Overview
Work History
Education
Certification
References
Timeline
Generic

SHANNON FOGARTY

Shell Cove,NSW

Overview

15
15
years of professional experience
1
1
Certification

Work History

Disability Support Worker

Flagstaff Group
02.2023 - Current
  • Enhance quality of life for clients with physical and intellectual disabilities through compassionate care and assistance
  • Support clients in maintaining independence through meal preparation, and general tidying within their home environment.
  • Attend bus runs, picking up and dropping off clients to their home safely
  • Participate in ongoing professional development opportunities to stay current on best practices within the disability support field.
  • Travel training - assisting clients with daily living activities such as catching public transport, reading bus timetables and maps
  • Provide crisis intervention services as needed, utilizing de-escalation techniques and leveraging available resources for support.
  • Keep detailed daily logs with care actions, patient behaviours, and incidents.
  • Communicate regularly with family members about client progress, addressing any concerns or questions promptly.
  • Facilitate community integration for clients by organizing outings, social events, and other opportunities for engagement.
  • Promote a safe and inclusive environment for all clients by enforcing policies and procedures consistently.

Customer Care / Team Leader

Birdsnest Cooma
01.2015 - 01.2022
  • Administration and Dispatch of high-volume E-commerce
  • Customer correspondence - contact customers both via email and over the phone to ensure customer satisfaction
  • Conflict resolution - ability to handle customer complaints in a professional manner
  • Handle the distribution of international orders and work closely with freight contractors
  • Meeting strict deadlines and ensuring members of the team are aware of their roles and responsibilities on a day to day basis
  • Excellent organization, time management and prioritization skills
  • Competent in the use of Microsoft applications (Word, Excel, PowerPoint etc.)
  • Having the initiative to problem solve and navigate unexpected issues such as system failures or technology breakdowns
  • Working as part of a team or independently as required and being positive and approachable.

Warehouse and Dispatch

Birdsnest Cooma
01.2014 - 09.2022
  • Administration and Dispatch of high-volume E-commerce
  • Customer correspondence - contact customers both via email and over the phone to ensure customer satisfaction
  • Conflict resolution - ability to handle customer complaints in a professional manner
  • Handle the distribution of international orders and work closely with freight contractors
  • Meeting strict deadlines and ensuring members of the team are aware of their roles and responsibilities on a day to day basis
  • Excellent organization, time management and prioritization skills
  • Competent in the use of Microsoft applications (Word, Excel, PowerPoint etc.)
  • Having the initiative to problem solve and navigate unexpected issues such as system failures or technology breakdowns
  • Working as part of a team or independently as required and being positive and approachable.

Front of house service and receptionist

Cooma Ex-Services Club
01.2014 - 01.2018
  • Responsible service of alcohol
  • Greeting guests warmly with an outgoing and positive attitude
  • Adhering to WHS requirements
  • Ability to remain composed and calm whilst working under pressure
  • Flexibility with rostering and availability.

Retail Shop Assistant

Camping World Cooma
01.2009 - 01.2013
  • Excellent communication and customer service skills
  • Responsible for opening and closing the store
  • Restocking supplies
  • Teamwork Skills- working closely with co-workers and sales reps
  • Compute sales prices, total purchases and receive and process money and card payments through an online system.

Education

Certificate 3 Office Administration -

TAFE NSW
01.2014

Higher School Certificate -

Monaro High School
01.2013

Certification

First Aid Certificate and CPR

Working With Children Check WWC2535057E

Current Police Check


References

  • MICHELLE MANTHEY, Birdsnest, TL - Dispatch and Customer Care, 0403709042, Michelle@birdnest.com.au
  • SAMANTHA DEOTTO, Birdsnest, TL - Customer Service, 0451663743, Sam@bidnest.com.au

Timeline

Disability Support Worker

Flagstaff Group
02.2023 - Current

Customer Care / Team Leader

Birdsnest Cooma
01.2015 - 01.2022

Warehouse and Dispatch

Birdsnest Cooma
01.2014 - 09.2022

Front of house service and receptionist

Cooma Ex-Services Club
01.2014 - 01.2018

Retail Shop Assistant

Camping World Cooma
01.2009 - 01.2013

Certificate 3 Office Administration -

TAFE NSW

Higher School Certificate -

Monaro High School

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