SHANNON FOGARTY
Shell Cove,NSW
Overview
15
15
years of professional experience
1
1
Certification
Work History
Disability Support Worker
Flagstaff Group
02.2023 - Current
- Enhance quality of life for clients with physical and intellectual disabilities through compassionate care and assistance
- Support clients in maintaining independence through meal preparation, and general tidying within their home environment.
- Attend bus runs, picking up and dropping off clients to their home safely
- Participate in ongoing professional development opportunities to stay current on best practices within the disability support field.
- Travel training - assisting clients with daily living activities such as catching public transport, reading bus timetables and maps
- Provide crisis intervention services as needed, utilizing de-escalation techniques and leveraging available resources for support.
- Keep detailed daily logs with care actions, patient behaviours, and incidents.
- Communicate regularly with family members about client progress, addressing any concerns or questions promptly.
- Facilitate community integration for clients by organizing outings, social events, and other opportunities for engagement.
- Promote a safe and inclusive environment for all clients by enforcing policies and procedures consistently.
Customer Care / Team Leader
Birdsnest Cooma
01.2015 - 01.2022
- Administration and Dispatch of high-volume E-commerce
- Customer correspondence - contact customers both via email and over the phone to ensure customer satisfaction
- Conflict resolution - ability to handle customer complaints in a professional manner
- Handle the distribution of international orders and work closely with freight contractors
- Meeting strict deadlines and ensuring members of the team are aware of their roles and responsibilities on a day to day basis
- Excellent organization, time management and prioritization skills
- Competent in the use of Microsoft applications (Word, Excel, PowerPoint etc.)
- Having the initiative to problem solve and navigate unexpected issues such as system failures or technology breakdowns
- Working as part of a team or independently as required and being positive and approachable.
Warehouse and Dispatch
Birdsnest Cooma
01.2014 - 09.2022
- Administration and Dispatch of high-volume E-commerce
- Customer correspondence - contact customers both via email and over the phone to ensure customer satisfaction
- Conflict resolution - ability to handle customer complaints in a professional manner
- Handle the distribution of international orders and work closely with freight contractors
- Meeting strict deadlines and ensuring members of the team are aware of their roles and responsibilities on a day to day basis
- Excellent organization, time management and prioritization skills
- Competent in the use of Microsoft applications (Word, Excel, PowerPoint etc.)
- Having the initiative to problem solve and navigate unexpected issues such as system failures or technology breakdowns
- Working as part of a team or independently as required and being positive and approachable.
Front of house service and receptionist
Cooma Ex-Services Club
01.2014 - 01.2018
- Responsible service of alcohol
- Greeting guests warmly with an outgoing and positive attitude
- Adhering to WHS requirements
- Ability to remain composed and calm whilst working under pressure
- Flexibility with rostering and availability.
Retail Shop Assistant
Camping World Cooma
01.2009 - 01.2013
- Excellent communication and customer service skills
- Responsible for opening and closing the store
- Restocking supplies
- Teamwork Skills- working closely with co-workers and sales reps
- Compute sales prices, total purchases and receive and process money and card payments through an online system.
Education
Certificate 3 Office Administration -
TAFE NSW
01.2014
Higher School Certificate -
Monaro High School
01.2013
Certification
First Aid Certificate and CPR
Working With Children Check WWC2535057E
Current Police Check
References
- MICHELLE MANTHEY, Birdsnest, TL - Dispatch and Customer Care, 0403709042, Michelle@birdnest.com.au
- SAMANTHA DEOTTO, Birdsnest, TL - Customer Service, 0451663743, Sam@bidnest.com.au
Timeline
Disability Support Worker
Flagstaff Group
02.2023 - Current
Customer Care / Team Leader
Birdsnest Cooma
01.2015 - 01.2022
Warehouse and Dispatch
Birdsnest Cooma
01.2014 - 09.2022
Front of house service and receptionist
Cooma Ex-Services Club
01.2014 - 01.2018
Retail Shop Assistant
Camping World Cooma
01.2009 - 01.2013
Certificate 3 Office Administration -
TAFE NSW
Higher School Certificate -
Monaro High School