Emma Humber
Sunshine Coast,QLD
Summary
Dynamic and results-oriented professional with extensive experience in administrative support and office management, notably at all previous professions. Excelled in customer relations and documentation control, significantly enhancing office efficiency and customer satisfaction. Skilled in team collaboration and attention to detail, adept at driving improvements and achieving operational excellence.
Overview
5
5
years of professional experience
Work History
Administration Officer
NTG DOE
Darwin NT
10.2023 - Current
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Drafted and distributed invoices for outstanding payments.
- Maintained high levels of organization within the office space through regular supply inventory checks and proactive restocking efforts.
- Contributed to office safety by enforcing workplace policies and following emergency procedures as needed.
- Maintained personnel records and updated internal databases to support document management.
- Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
Administrative Officer
Northern Food Suppliers
Deception Bay QLD
12.2022 - 09.2023
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Updated reports, managed accounts, and generated reports for company database.
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Drafted and distributed invoices for outstanding payments.
- Improved record-keeping accuracy by creating an updated filing system for confidential documents and materials.
- Targeted new customers to grow geographic reach and increase revenue.
- Increased customer service success rates by quickly resolving issues.
Customer Service Shift Supervisor
North Garden Chinese Restaurant
Burpengary QLD
11.2019 - 06.2023
- Managed team of customer service representatives, ensuring efficient shift operations and high-quality service.
- Monitored performance metrics to identify areas for improvement, implementing targeted strategies to achieve desired results.
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
- Ensured compliance with company policies and procedures, maintaining a safe and professional work environment.
- Facilitated cross-training initiatives within the team, allowing for greater flexibility in task assignments as needed during peak periods or absences due to illness or vacation time off requests from employees.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
Education
High School Diploma -
St Eugene College
Burpengary QLD11.2022
Skills
- Administrative Support
- Office Management
- Customer Relations
- Documentation and control
- File Maintenance
- Attention to Detail
- Work Planning and Prioritization
- Team Collaboration
Timeline
Administration Officer
NTG DOE
10.2023 - Current
Administrative Officer
Northern Food Suppliers
12.2022 - 09.2023
Customer Service Shift Supervisor
North Garden Chinese Restaurant
11.2019 - 06.2023
High School Diploma -
St Eugene College