Erin Whitfield
Wellard,Australia
Summary
A dedicated Special Education Assistant with an understanding of their unique needs. Strives to create a nurturing and inclusive environment that fosters growth and development. Aims to make a positive impact on the lives of these exceptional individuals through strong communication and collaboration skills.
Overview
9
9
years of professional experience
Work History
Special Needs Education Assistant
Leda Education Support Centre
04.2024 - Current
- Provided individualized support for students, addressing their unique academic needs and helping them reach their full potential.
- Monitored student classroom and outdoors activities to promote student safety.
- Developed strong relationships with parents through regular communication, resulting in better support for students both at home and school.
- Assisting Teacher in delivering lesson plans
- Encouraging a supportive and inclusive learning environment
- Built trust and rapport with students through positive reinforcement and strong communication skills.
- Provided ongoing progress monitoring and data collection to evaluate student performance
- Promoted a positive learning environment by creating visual supports, sensory accommodations, and structured routines.
- Assisting students with toileting
- Maintained accurate records of student performance and IEP goal progress.
Retail Sales Assistant
Baby Bunting
10.2021 - 02.2025
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
- Built strong relationships with customers, resulting in repeat business and referrals.
- Addressed customer issues tactfully, resolving any concerns while maintaining a high level of professionalism.
- Participated in staff training sessions to enhance product knowledge and improve overall sales skills.
- Improved store appearance with effective merchandising and creative displays.
- Helped customers complete purchases, locate items, and join reward programs.
- Contributed to a positive work atmosphere by consistently demonstrating a professional attitude towards colleagues and customers alike.
- Used in-store system to locate inventory and place special orders for customers.
Duty Manager
The Coffee Club
10.2015 - 08.2021
- Cross-trained in every store role to maximize operational knowledge
- Delegated work to staff, setting priorities and goals
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations
- Reconciled daily sales each shift, counting member drawers to analyze discrepancies
- Managed inventory and supply orders to maintain stock levels
- Increased sales by arranging merchandise in innovative and eye-catching displays
- Keeping up to date with online and in store training to maintain a high level of product understanding and OHS procedures
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
Education
Cert III - Business
South Metropolitan Tafe
01.2020
Cert IV - Primary School Education Assistant
Challenger Tafe
01.2012
Cert II - Community Services
South Metropolitan Youth Link (SMYL)
01.2011
Living Waters Lutheran College -
Living Waters Lutheran College
01.2011
Skills
- Creativity and innovation
- Organisational Skills
- Problem-Solving Skills
- Team collaboration
- Adaptability
- Enthusiastic
- Energetic
- Positive attitude
- Patience
- Empathetic
National Checks
· Working With Children’s Check (Expiry 12/02/2027)
· National Police Clearance
Timeline
Special Needs Education Assistant
Leda Education Support Centre
04.2024 - Current
Retail Sales Assistant
Baby Bunting
10.2021 - 02.2025
Duty Manager
The Coffee Club
10.2015 - 08.2021
Cert IV - Primary School Education Assistant
Challenger Tafe
Cert II - Community Services
South Metropolitan Youth Link (SMYL)
Living Waters Lutheran College -
Living Waters Lutheran College
Cert III - Business
South Metropolitan Tafe
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