Esmay Lilley

Key Responsibilities:

• Developed strong relationships with clients, resulting in increased customer satisfaction and repeat business.
• Delivered high-quality projects on time and within budget constraints by effectively managing deadlines, resources, and priorities.
• Created a positive work environment through regular team-building activities and open communication channels.
• Implemented training programs to advance employee skills, promoting professional development and career growth opportunities.
• Collaborated with internal stakeholders to ensure alignment of regional strategies with corporate objectives.
• Provided exceptional customer service through timely resolution of issues and proactive engagement with clients, contributing to increased client retention rates.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.

Achievements:

• My proficiency in rapidly acquiring and mastering new skills proved indispensable in supporting my team throughout the transition to the new PACE system. As the sole team member familiar with and experienced the new process, I provided continuous training and support to frontline staff and the leadership team. I received significant recognition for fostering solid relationships and building trust in my expertise and guidance.
• Recognized and rewarded team members for outstanding performance, fostering a culture of recognition and motivation.

Key Responsibilities:

• Engaged in long- and short-term project planning, strategising for on-time, high-quality deliverables.
• Collaborated with cross-functional teams to align goals and ensure project success.
• Implemented best practices in planning methodologies, resulting in increased efficiency and effectiveness across all projects.
• Fostered professional development within planning team by organizing regular training sessions on emerging industry trends and technologies.
• Identified potential risks, implementing mitigation plans to minimize impact on project timelines.
• Worked directly with production personnel to resolve production scheduling issues and conflicts.

Achievements:

• I am honoured to have been recognized by W.A. leadership team as the ideal candidate for an urgent assignment as restricted access officer. My former team leader nominated me for this role, citing my attitudes, skills, knowledge, and professional commitment. This nomination was subsequently endorsed by the entire leadership team, further validating my qualifications and readiness for this important responsibility.

• Collaborated with cross-functional teams to align goals and ensure project success.
• Implemented best practices in planning methodologies, resulting in increased efficiency and effectiveness across all projects.
• Developed strong relationships with stakeholders, ensuring clear communication and timely resolution of issues.
• Developed and implemented efficient inventory management system to reduce waste and optimize supply chain operations.
• Identified potential risks, implementing mitigation plans to minimize impact on project timelines.
• Worked directly with production personnel to resolve production scheduling issues and conflicts.

Achievements:

• The team received widespread recognition from senior staff across the agency for their unwavering commitment and seamless collaboration in effectively overseeing the implementation of PACE. The significant increase in complaint escalations during the peak agency ramp-up phase led to an almost threefold rise in workload compared to the standard volume. Despite the challenges, the team's exceptional proficiency and resourcefulness became evident as they navigated a new system with minimal available support. Furthermore, numerous participants reached out to commend the outstanding level of service and the team's willingness to exceed expectations and promptly ensure high-quality outcomes focused on participating.

• Collaborated with cross-functional teams to align goals and ensure project success.
• Optimised inventory control, reducing waste and improving cost efficiency.
• Identified potential risks and implemented mitigation plans to minimise the impact on project timelines.
• Worked directly with production personnel to resolve production scheduling issues and conflicts.
• Engaged in long- and short-term project planning, strategising for on-time, high-quality deliverables.
• Implemented best practices in planning methodologies, resulting in increased efficiency and effectiveness across all projects.
• Developed strong relationships with stakeholders, ensuring clear communication and timely resolution of issues.
• Recognised potential issues with inventory and quality control and engineered changes.
• Achieved significant cost savings by renegotiating contracts with suppliers and leveraging market research and negotiation skills.
• Led integration of green technology into new development projects, promoting sustainability and innovation in planning practices.
• Streamlined permit acquisition processes, liaising with government agencies to ensure compliance with regulatory requirements.
• Implemented contingency plans to address last-minute changes or unforeseen events.

Achievements:

• Appointed by senior leadership to relocate to the Midland office, where I assumed sole responsibility for the induction training and ongoing mentoring of a group of newly recruited APS 4 planners. This nomination from senior management recognised my exemplary work practices, extensive knowledge, and exceptional communication and interpersonal skills. Through my excellent organisational and planning abilities, each staff member received outstanding training with tailored support to address identified areas for improvement. Efforts garnered continuous praise and recognition from staff, leaders of other departments, and senior personnel visiting from the Geelong Office.

• Collaborated with cross-functional teams to align goals and ensure project success.
• Optimized inventory control, reducing waste and improving costefficiency.
• Identified potential risks, implementing mitigation plans to minimize impact on project timelines.
• Worked directly with production personnel to resolve production scheduling issues and conflicts.
• Implemented best practices in planning methodologies, resulting in increased efficiency and effectiveness across all projects.
• Developed strong relationships with stakeholders, ensuring clear communication and timely resolution of issues.
• Enhanced team productivity with implementation of new project management software, optimizing workflow and communication.

Achievements:

• The executive management conveyed their deep gratitude to the team for their outstanding performance and remarkable achievements. The team leader seized the moment to personally recognise each member, highlighting their unique contributions to the team's success. This recognition also included appreciation for their dedication to fostering a collaborative and supportive atmosphere and their proactive efforts in sharing knowledge and best practices to enhance the team's overall performance.

Responsibilities:

• Supported executive-level staff by handling complex scheduling needs and managing confidential information discreetly.
• Enhanced overall team efficiency by streamlining administrative processes and implementing innovative solutions.
• Streamlined internal communications by creating clear channels for information sharing among team members.
• Collaborated with cross-functional teams for the successful execution of strategic initiatives.
• Maintained smooth back-office functions to promote efficient business operations.
• Conducted thorough analysis of company data to identify trends, providing actionable recommendations for improvement.
• Managed multiple projects simultaneously, ensuring timely completion and adherence to budget constraints.
• Developed and maintained key business relationships to support organizational growth and expansion.
• Coordinated company events and meetings, managing logistics to ensure seamless execution.
• Designed onboarding process for new personnel, expediting full operational competency through standardized curricula.
• Provided exceptional customer service, resolving issues promptly and professionally for increased satisfaction.
• Assisted in the preparation of comprehensive reports for senior management, presenting valuable insights for informed decision making.
• Handled sensitive documents securely while maintaining strict confidentiality protocols in line with company policy.
• Prepared meeting materials, set up conference rooms and took notes.
• Oversaw daily office operations, ensuring a well-organized and efficient work environment for all employees.
• Provided basic IT support to office users of desktops, laptops, and devices.

Achievements:

• During the initial COVID-19 lockdown, I was selected to join the Participant Check-in Team. My responsibilities included reaching out to at-risk individuals to ensure their safety and well-being, providing support, and addressing their concerns. Utilizing my emotional intelligence, I successfully built trust and managed challenging situations effectively, resulting in positive outcomes. My performance was recognized with several "Light-Up Recommendations" for exceeding expectations and making a significant contribution.