Fatiya Mohamed
Melbourne,VIC
Summary
A highly dedicated individual with meticulous applied skills and an ability to adapt to both work environments that require individual efforts and those that require teamwork. A conscientious and organised individual who effectively managed work, family commitments, and schooling. Volunteer engagement demonstrates integration of community in one's lifestyle, while past work experience in Public sector, Retail and Disability Support Services, demonstrates reliability, ability to collaborate, and adaptability.
Overview
10
10
years of professional experience
Work History
Residential Youth Worker
Mackillop Family Services
, Vic
09.2024 - Current
- Supported youth with nurturing and caring assistance focused on empowering and positive independence.
- Encourage and facilitate educational engagement, employment readiness, and personal development.
- Manage challenging behaviors using trauma-informed and therapeutic approaches.
- Organise recreational and social activities to promote positive interactions and life skills.
- Maintain accurate documentation of incidents, progress, and behavioral observations.
- Foster a positive and inclusive atmosphere, promoting independence, and resilience.
- Assist with daily living skills, including cooking, cleaning, budgeting, and personal care.
Youth Volunteer
Oromo Community Association In Victoria
, Victoria
05.2022 - Current
- Assisted newly arrived refugees/students with navigating their surroundings and accessing essential services.
- Demonstrated empathy and understanding in assisting individuals with diverse backgrounds during their transition.
- Provided emotional support and guidance to youths in difficult situations.
- Facilitated group discussions, activities, and workshops for youths on a variety of topics.
- Advised family members on how to best support their children's growth and development.
Lodge and Pay Officer
Australian Taxation Office
06.2022 - 05.2024
- Working collaboratively in a team, or autonomously if needed, to deliver the right outcomes that are fair and reasonable for the community.
- Identifying insolvency system issues and providing a fix, or escalating for a solution.
- Regularly using critical analysis to ensure solutions are tailored to clients' needs within ATO guidelines, legislations, and policies.
- Applying Proof of Record Ownership (PORO) procedures prior to discussing taxpayer information to maintain client account integrity.
- Educating and explaining obligations to taxpayers in a clear and concise manner, which is adaptable to their needs, to assist in their ongoing compliance.
Support Worker
ONCALL Goup & Mable
04.2021 - 02.2024
- Attended regular reviews of service user's care plans to ensure the best outcomes for each individual.
- Developed positive relationships with service users and maintained professional boundaries at all times.
- Provided emotional and practical support to vulnerable adults.
- Organised leisure activities for clients in the community.
Bakery Assistant
Coles Findon Bakery
11.2014 - 03.2023
- Customer Service: Assisted customers with requests and complaints to ensure they always left with a smile.
- Food Handling and Preparations: Completed early morning preparations and worked in a fast-paced environment, while meeting all food safety standards and maintaining closed-loop communication.
- Accurately recorded all cash movement while following policies on large note transactions and cash outs.
Education
CERTIFICATE IV CHILD, YOUTH & FAMILY INTERVENTION
Institute of Tertiary & Higher Education Australia
Melbourne, VIC01-2025
White Card
Foresite Training
09-2024
HLTAID009 Provide cardiopulmonary resuscitation -
Life Saving First AID
08-2024
Foundation Studies -
Flinders University
07-2019
Skills
- Ability to work with little direct supervision
- Flexible schedule
- Friendly and enthusiastic
- Customer service
- Ability to work under pressure
- Teamwork and collaboration
- Organization and Time Management
- Active listening
- Positive and professional
Attributes
- Self-Reliance and Initiative: Able to handle tasks with a great degree of responsibility and enthusiasm.
- Flexibility: Able to remain flexible to support last minute demands and changes. Comfortable to adapting to fluctuating working environments.
- Integrity: Strong morals and ethics ensuring reliability and completion of work to the best of abilities.
- Time Management: Dedicated to effectively prioritising and managing time by setting regular goals.
Timeline
Residential Youth Worker
Mackillop Family Services
09.2024 - Current
Lodge and Pay Officer
Australian Taxation Office
06.2022 - 05.2024
Youth Volunteer
Oromo Community Association In Victoria
05.2022 - Current
Support Worker
ONCALL Goup & Mable
04.2021 - 02.2024
Bakery Assistant
Coles Findon Bakery
11.2014 - 03.2023
CERTIFICATE IV CHILD, YOUTH & FAMILY INTERVENTION
Institute of Tertiary & Higher Education Australia
White Card
Foresite Training
HLTAID009 Provide cardiopulmonary resuscitation -
Life Saving First AID
Foundation Studies -
Flinders University
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