Febrian Segara
Lawnton,Queensland
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Senior Technology Officer
eHealth Metro North DPT
01.2023 - Current
- Participated in various project works collaboratively with DMN to support project's deliverable items.
- Coordinated IT training initiatives for staff members, equipping them with the necessary skills to excel in their roles.
- Ability to raise concerns and report it to higher management for immediate action and transparency.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Follow up with past clients to enhance the presence of IT support within the hospital's environment.
Technology Officer
eHealth Metro North DPT
08.2022 - 01.2023
- Access to Microsoft management tools such as Configuration Manager Console/SCCM, Active Directory to apply policy and configure network through DHCP.
- Able to plan, liaise and action effective process of workstation replacements activities with excellent troubleshooting skills.
- Ability to advise users on utilising QHEPS self help support and guide for correct support team.
- Familiarity with HBCIS toolbox (PLID).
- Take advantage of the resources in ServiceNow(KB Articles, Templates, Asset details).
Education
Bachelor of Information Technology - Business Analysis
Central Queensland University
Brisbane, QLD12.2020
Skills
- Install and configure iPrint and or Followmeprinting printers (Ricoh/Cannon) to Queensland Health devices
- Digital Transformation - knowledge in ieMR (Integrated Electronic Medical Record) support channel Access to configure ITT printers and CUPS (ieMR printer queue)
- Navigating Configuration Console Manager to configure MOE devices within Queensland Health for example: creating boot sequence to re-image device, put device into specific collection (power policies) and the ability to generate report depending on the topic of the research or information requested
- Access to SCCM Interface to provide support in configuring single or batch of devices remotely This software allows admin to provide supports to user efficiently as it is robust yet simple to action tool
- Managing/storing large amount of information through Excel spreadsheets to promote smooth readability and enhance understanding Data entry through Excel spreadsheets can also boost department's performance by sharing crucial information to other technicians
- Projected an active listening skill following with empathy oftentimes required and is also part of stakeholders engagement within health sector The focus of my job is to make sure Queenslanders are getting the care they need by supporting medical staff's equipments that are optimised and is in good working condition
Awards
Bachelor's Degree Certificate (Testamur) Information Technology - Business Analysis major
References
Direct team leader :
Stephen Meehan - Principal Technology Officer (WSR Coordinator for MNT eHealth)
Stephen.Meehan@health.qld.gov.au
eHealth Mentee/Mentor Program :
Rajyalakshmi Gaddipati, Principal Business Analyst - DST eHITS Region 2 LEADS
Rajyalakshmi.Gaddipati@health.qld.gov.au
Projects
University Project :
Business Analysis Project - Vanity Choice, Participated in optimizing inventory management process of an Australian e-retailer: Vanity Choice. My main task is to provide an as-is and to-be model of the business and the delivery of our team's findings to the relevant stakeholders.
Work Project:
Caboolture Hospital Redevelopment Project (CHIRP)
Collaborating with DMN to support the transition of multiple departments relocation into the new Clinical Services building.
Redcliffe ieMR Rollout:
Assisting users with instructions on how to reach the dedicated support team for ieMR.
Affiliations
- member of Business Analysis COP for eHealth
Hobbies
I am a keen traveller who loves to discover beautiful and unforgetable destinations. Recently travelled to South Korea and Japan. While at home, I'd enjoy tending the little garden in front of the house or relaxing in the couch while watching YouTube/Netflix.
Language
Indonesian
Native or Bilingual
Timeline
Senior Technology Officer
eHealth Metro North DPT
01.2023 - Current
Technology Officer
eHealth Metro North DPT
08.2022 - 01.2023
Bachelor of Information Technology - Business Analysis
Central Queensland University
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