Fiona Langley
Quakers Hill
Summary
I am seeking to still be a support worker doing what I love and am passionate about.
Professional support worker skilled in delivering high-quality care and assistance to individuals with disabilities. Proven ability to create positive and inclusive environment that fosters client independence and well-being. Strong team collaborator with focus on achieving results and adapting to changing needs, while displaying empathy and patience.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Disability Support Worker
Therapy Care
12.2023 - 06.2025
- Provided personalized support to individuals with disabilities, enhancing daily living skills and independence.
- Assisted clients in developing social skills through engaging activities and community involvement.
- Implemented individualized care plans, ensuring consistent delivery of support services tailored to client needs.
- Coordinated transportation and accessibility arrangements for clients participating in community programs.
Care Service Employee
Baptistcare NSW Kellyville
06.2017 - 12.2023
- Personal care
- Housekeeping
- Transportation
- Medication assist
- Shopping
- Helping with everyday daily tasks with the elderly
Service Assistant
Aldi, Rouse Hill
08.2016 - 01.2017
- Customer service
- Pallet jack handling
- Ordering stock
- Manual cash handling
- Operate cash register
- Operate scanner
- Produce running and stock running
- Worked in a small team
Business Admin cert 3
Tafe NSW, Nirimba campus
02.2015 - 02.2016
Coles, Blacktown
09.2013 - 12.2014
Service Manager
Coles Woodcroft, Rouse Hill
04.2000 - 11.2012
- Service Assistant - Deli Assistant, Fruit and Veg, Bakery Assistant & Manager
- Service Manager/Duty Manager
- Store Safety Officer
- Cash handling
- Customer service
- Ordering, and stock take
- Dealing with customer complaint
- Computer ordering
- Rostering staff
- Follow OHS Procedures
- Night fill
- Admin duties
Education
High School Diploma -
Bethlehem College
Ashfield, NSWCertificate I - Dementia
University of Tasmania
TAS03.2022
Certificate III - Business Administration
Nirimba TAFE
01.2015
Skills
- Excellent customer service skills
- Able to multi-task
- Outgoing personality
- Work well in a team and independently
- Adapt well to change
- Enjoy new challenges
- Management experience
- Staff Supervision
- Handling complaints
- Knowledge of office procedures
- Keyboard skills – 4158 wpm
Certification
- 2016 RSA Certificate – Current till 2020
- 2014 Store Safety Certificate
- Inhouse Certificates, Coles & Aldi
Timeline
Disability Support Worker
Therapy Care
12.2023 - 06.2025
Care Service Employee
Baptistcare NSW Kellyville
06.2017 - 12.2023
Service Assistant
Aldi, Rouse Hill
08.2016 - 01.2017
Business Admin cert 3
Tafe NSW, Nirimba campus
02.2015 - 02.2016
Coles, Blacktown
09.2013 - 12.2014
Service Manager
Coles Woodcroft, Rouse Hill
04.2000 - 11.2012
Certificate III - Business Administration
Nirimba TAFE
High School Diploma -
Bethlehem College
Certificate I - Dementia
University of Tasmania
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