Gail Wason
MAREEBA,Queensland
Summary
Driven by strategic visioning and operational excellence, I spearheaded substantial growth at Mulungu Aboriginal Corporation Primary Health Service, enhancing operational efficiency and fostering key industry relationships. With a blend of effective decision-making and a customer-focused approach, As the CEO I consistently achieved financial targets and improved brand reputation, demonstrating strong financial acumen and corporate governance. Results-driven CEO with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations.
Overview
22
22
years of professional experience
Work History
CEO
Mulungu Aboriginal Corporation Primary Health Serv
05.2008 - 02.2024
- Achieved company growth by implementing strategic plans and streamlining operations.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Enhanced brand reputation with effective marketing campaigns and public relations efforts.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Established new revenue streams by identifying market opportunities and launching innovative products or services.
- Fostered strong relationships with industry partners to expand business opportunities.
- Streamlined business processes, resulting in increased operational efficiency across all departments.
Practice Manager
Wuchopperen Health Service
02.2006 - 03.2008
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Enhanced patient satisfaction by implementing streamlined appointment scheduling system.
Manager of Operations
Kuku Djugan Aboriginal Corporation
01.2002 - 02.2005
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Streamlined operational processes by implementing efficient workflow management strategies.
- Directed resource allocation efforts, maximizing utilization of personnel, materials, and equipment resources for efficient operations management.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Education
Mareeba High School
Mareeba QueenslandSkills
- Effective Decision Making
- Operational Excellence
- Customer Focus
- Strategic Visioning
- Financial Acumen
- Corporate Governance
Timeline
CEO
Mulungu Aboriginal Corporation Primary Health Serv
05.2008 - 02.2024
Practice Manager
Wuchopperen Health Service
02.2006 - 03.2008
Manager of Operations
Kuku Djugan Aboriginal Corporation
01.2002 - 02.2005
Mareeba High School
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